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Yelp lays off 1000, furloughs 1100

blog.yelp.com

251–260 of 317 posts

Re: Yelp lays off 1000, furloughs 1100

#251

I know this is a very tired topic, but does anyone have any good blog posts or articles about "what exactly is it that you all do?" Yelp having 6000 employees. I'm not surprised, I'm not mad. I just want to understand.

I once spoke (well, listened) to a retired old-school Silicon Valley hardware engineer once who told me that ~80% of the projects he worked on never saw the light of day, never became products. Eighty percent, of hardware. It put things in perspective for me as a software guy.

Re: Yelp lays off 1000, furloughs 1100

#252
post #193
post #121

Earlier quoted context omitted.

Yelp is accused of predatory practices on business owners including pushing them to sign up for a paid subscription to hide negative reviews on their Yelp page. Otherwise, you are vulnerable to their algorithm which hides/shows reviews that are often less than favorable. Yelp reviews are now overtaking business' own pages on Google searches leaving businesses with less option to control, let alone, curate their brand…

Is there any evidence of this actually happening?

My friends who own or help run local small businesses have told me it happened to them, so I believe my friends. Of course, it's not explicit extortion like "pay us $500 a month or else", so there's no hard evidence for anything. Instead, magically not too long after they refuse a cold-call sales pitch, they have a bunch of bad/fraudulent reviews surface to the top of their Yelp page and then get another sales call later on.

Re: Yelp lays off 1000, furloughs 1100

#253

Earlier quoted context omitted.

I think you're missing the key part of GP: > These projects might be pointless on a small app, but in a large business might be worth millions to the company. With enough traffic and revenue, you'll get a positive return on hiring a bunch of engineers to optimize things that wouldn't be worth it for smaller sites. With enough engineers you'll get a positive return on hiring engineers to make engineering more efficien…

You probably can't "hire them back later". People who you've fired might have an aversion to working with you in the future, or simply be occupied with other work when you want them back. If you mean ripping out entire teams and replacing them with outsiders, that also has costs.

There's also reputation issues with a "hire them back later" attitude. Engineers are likely to become skeptical of recruiters from companies with a policy like that, and then you start struggling to hire anyone.

Re: Yelp lays off 1000, furloughs 1100

#254

Earlier quoted context omitted.

I think you're missing the key part of GP: > These projects might be pointless on a small app, but in a large business might be worth millions to the company. With enough traffic and revenue, you'll get a positive return on hiring a bunch of engineers to optimize things that wouldn't be worth it for smaller sites. With enough engineers you'll get a positive return on hiring engineers to make engineering more efficien…

You probably can't "hire them back later". People who you've fired might have an aversion to working with you in the future, or simply be occupied with other work when you want them back. If you mean ripping out entire teams and replacing them with outsiders, that also has costs.

What I've seen is that salespeople are lot more fungible than veteran engineers who have a lot of knowledge of the companies system. Sales armies tend to have a lot of more junior staff too. They might not hire back the same salespeople, but they should be able to hire what they need. There will be a lot of people looking for work.

Re: Yelp lays off 1000, furloughs 1100

#255

Earlier quoted context omitted.

I wondered this before joining a large tech company. As it turns out, a lot of engineering is done on experimentation to optimize the product. Only a small portion of users might see the experiment, and many don't succeed. An example might be complying with food and alcohol law in a single region, which you would never see unless you lived there. Another example might be a complete experimentally gated refactor that…

That's a really charitable explanation and I think it explains some percentage of labor, but not nearly all of it (not even the majority of it, IMO). Yes, there is more going on behind the scenes in every company than you'd ever know about. But I think the majority of labor follows the pareto principle-- there are maybe 100 employees in every company of, say, 1000 people that do nearly all the work, and 900 employees…

That is a charitable view of private equity - that it improves margins without hurting operations.

Another explanation lies in reputation mining. Think of it like doing something profitable but unsustainable.

Curious what kind of experience or data sources you base your first graph on — the Pareto principle piece makes sense. But isn’t it possible the very end of the tail is still profitable, albeit less so, than the head?

Re: Yelp lays off 1000, furloughs 1100

#256
post #162

Earlier quoted context omitted.

The choice is to build an emergency fund, just like you would do for yourself, so you can pay your rent, your bills if an accident in your life happens. Yet, financial crashes happens quite regurlarly but companies expect the gouvernment (citizens) to pay the rescue bill. And I'm not going to cry for the execs taking a 20-30% pay cut.

I don't really expect companies to plan for the government ordering the majority of economic activity to halt for an undefined length of time. This isn't just some "rainy day" to save for. This is unprecedented, and it's only necessary because the government did not take steps to contain the outbreak sooner. Money given to companies after this is not a bailout in the 2008 sense. It should be viewed as compensation fo…

I'm not defending the US's response at all, but pretty much every country has shut down over this. It's not clear how that could have been prevented. Yes, it would have prevented a lot of deaths, but the total shutdown seems to have been inevitable everywhere.

Re: Yelp lays off 1000, furloughs 1100

#257
post #193

Earlier quoted context omitted.

Is there any evidence of this actually happening?

Numerous credible reports from business owners, and numerous denials from Yelp. I don't really know who to believe.

I would hardly call them credible reports. It's easy to see how business owners could draw false inferences when they receive a Yelp sales call and coincidentally get a negative review shortly after.

Honestly, I thought this was long since debunked. There is no physical evidence of Yelp sales execs extorting small businesses.

Re: Yelp lays off 1000, furloughs 1100

#258
post #193
post #121

Earlier quoted context omitted.

Yelp is accused of predatory practices on business owners including pushing them to sign up for a paid subscription to hide negative reviews on their Yelp page. Otherwise, you are vulnerable to their algorithm which hides/shows reviews that are often less than favorable. Yelp reviews are now overtaking business' own pages on Google searches leaving businesses with less option to control, let alone, curate their brand…

Is there any evidence of this actually happening?

Simply put, no. No evidence other than hearsay. And this, after countless lawsuits.

Re: Yelp lays off 1000, furloughs 1100

#259

Earlier quoted context omitted.

You can already spread false rumors about anyone or anything with your Facebook, Instagram, or Twitter. There's very little stopping you (within reason, of course).

That sure sounds like potential defamation.

Ha good luck suing for defamation for every random tweet and internet comment from a bunch of random nobodies. That's neither possible nor sustainable.

Re: Yelp lays off 1000, furloughs 1100

#260

Earlier quoted context omitted.

I see it differently: Yelp has built a platform that has a large audience. If you don't pay for certain things then you don't get visibility in their platform. Everyone from Google to Capterra does some version of the same thing. You can call it "shaking down" local businesses but no one is entitled to positive or even fair promotion on someone else's platform.

There are numerous accounts of businesses receiving calls from Yelp salespeople essentially telling them to buy an ad package or the negative reviews get prioritized. I agree that no one is entitled to positive promotion, but to argue that a massive platform that's established itself as the go-to place for consumer business reviews absolutely should be held to fair promotion. I can't believe that this an argument on…

Why shouldn't negative reviews get priority? I'm not simply playing devils advocate but genuinely curious. If I go to a restaurant and there are 100 reviews that break essentially as 80 good, 10 mediocre, and 10 "there are rats in the kitchen" then dont all of them have SOMETHING useful for me? And an average star rating system blends that utility? Positive reviews are dishonest as often as negative reviews I would guess. And negative reviews are as honest as often as positive reviews as well I would guess.
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