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On Hold for 45 Minutes? It Might Be Your Secret Customer Score

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Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#251
post #182

Earlier quoted context omitted.

I’ve been running my browsers like this for years. Not being logged in to Amazon et al also prevents buying cheap crap by adding one layer of friction. Another easy tip is to separate out anything that requires persistent login (ex: gmail) to a separate dedicated browser.

Chrome/Chromium's --user-data-dir is great for this

Or Firefox's containers

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#252

Earlier quoted context omitted.

I distinctly remember reading "and we'll never use this number for other purposes than security". Everybody (including HN) was pushing for 2FA. People followed.

Pushing for 2FA != pushing for SMS codes. TOTP (Google Authenticator and friends) doesn't reveal any personal data.

Agreed, 2FA is a good idea but it was never in the users' best interest to attain it via phone numbers. But when all these organizations saw an opportunity to couple a reliable phone number with what was otherwise in most cases, an account having just an email address, they jumped on it.

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#253
post #127

Earlier quoted context omitted.

So if you aren't in the top tier, fly Southwest as much as you can. I do. All the same seats with minor differentiation possible. There are many reasons they have been the only airline to be profitable for decades, but having good service for everyone is definitelty one of the reasons.

Ugh, with the stupid online checkin asap to get the lining up order, I prefer United Basic Economy over Southwest. I even prefer Ryanair over Southwest.

I haven't found this to be a problem. Worst case with Southwest, I get a bad position in line, leaving only seats I don't like. Any other airline could assign me a seat I don't like earlier in the process, and it's not always possible to change especially without paying extra.

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#254
post #100
post #96

Earlier quoted context omitted.

Tangent: Are there other people here who just refuse to sign up for any of these programs? I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction. I get that I'm missing out on goodies, but they're paying for those goodies somehow, s…

Tangent: Are there other people here who just refuse to sign up for any of these programs? Right here. I was asked the other day if I had a rewards number at 7/11 and if I wanted to sign up for one, if I was "really sure" after I said no twice. 7/11 . I buy coffee there getting off the train. It's a convenience store. This....is getting ridiculous IMO. Amazon is getting their tentacles wrapped around so much (mild sa…

Rewards programs are basically the buy 9 coffees get the 10th free program. Grocery stores do gas rewards to favor certain purchases (presumably the more profitable ones or the ones they need to move) in lieu of discounting and then they also get to track everything you buy!

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#255
post #96
post #57

The most obvious example of this in daily life is through airlines, where the difference is pretty transparent and you get night-and-day better service by being a loyal customer. With top status with AA and UA (EXP and 1K), you connected to U.S.-based very senior phone agents right away, who always make sure to take care of any issue that arises. 50min delay on your AA flight? No problem, sir, we are rebooking you on…

Tangent: Are there other people here who just refuse to sign up for any of these programs? I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction. I get that I'm missing out on goodies, but they're paying for those goodies somehow, s…

I'm the same. I've skipped out on maybe a dozen flights of points. I don't have an account. I just don't want to be bothered. I have plenty of wealth and don't need your point system.

I extend this everywhere. I don't have enough a single points card anywhere.

The only thing I use is Canadian Tire money because it's fun and stupid but they're even replacing that with a stupid points card.

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#256

Earlier quoted context omitted.

My response was to the statement that the “cheap seats” are very low margin or money losers. The airline and first class ticket buyers needs the economy passengers just as much as vice versa. With the existence of economy-only planes and lack of 1st-class only planes, I’d argue that the “cheap seats” are what makes aviation viable, rather than being a money-loser.

> With the existence of economy-only planes and lack of 1st-class only planes, I’d argue that the “cheap seats” are what makes aviation viable, rather than being a money-loser. On a typical flight, the revenue probably follows a Pareto distribution--20% of the passengers (first class) provide 80% of the revenue--but at the paper-thin margins of an airline, you still need the other 20%. Economy-only flights are usuall…

Low-cost carriers have very different businesses too focused on lowering costs. The "low-cost" in the name refers to the carrier's costs, not the customers. They typically have all-economy planes and use a single aircraft model (e.g. easyJet exclusively flies the Airbus A320 family), which dramatically lowers crew and maintenance costs. They also offer little flexibility, have no interline agreements, and have no additional services (meals, etc.).

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#257

Earlier quoted context omitted.

So if you aren't in the top tier, fly Southwest as much as you can. I do. All the same seats with minor differentiation possible. There are many reasons they have been the only airline to be profitable for decades, but having good service for everyone is definitelty one of the reasons.

On the other hand if you’re flying with another person and you want to sit together, you’re more or less forced to pay for a seat upgrade. I’ve flown on Southwest with my girlfriend 5 times this year and only 1 time did we get to sit together even when I checked in exactly 24 hours beforehand. It’s infuriating. I imagine if you’re traveling with children it’s completely unacceptable. There’s a lot of things I like ab…

i honestly have a hard time believing this. i've flown southwest multiple times a year with my family for over a decade. we never pay for early check-in and we're always able to sit together in pairs, often no more than a couple rows apart. i can't remember the last time i checked in within an hour of check-in being unlocked and didn't get a B or even a high A. maybe it depends on the route?

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#258
post #96
post #57

The most obvious example of this in daily life is through airlines, where the difference is pretty transparent and you get night-and-day better service by being a loyal customer. With top status with AA and UA (EXP and 1K), you connected to U.S.-based very senior phone agents right away, who always make sure to take care of any issue that arises. 50min delay on your AA flight? No problem, sir, we are rebooking you on…

Tangent: Are there other people here who just refuse to sign up for any of these programs? I have family members who are super into frequent flyer programs, credit card points, etc, etc. But I don't like the cognitive load they introduce, and I don't like having to figure out how much I'm being manipulated in any given interaction. I get that I'm missing out on goodies, but they're paying for those goodies somehow, s…

Yeah, that was me before. Then I got super into it and earned a ton of miles, and used them on some some really cool experiences. Like 25+ int'l business class flights, 6 int'l first class and some more. UK x 3, Finland, Middle East, Japan x 2, Singapore, Hong Kong, Australia over a few years.

Did what would have cost like $300k in flights and hotels for maybe a few grand across 5 vacations and still have like a million miles left over.

It was a huge time suck though, keeping up with blogs, subreddits, secret Slack groups etc. Booking the really outrageous first class flights is hard to do unless you are constantly checking availability and can take a vacation like anytime you want.

Would do again, a little too busy to now though.

Re: On Hold for 45 Minutes? It Might Be Your Secret Customer Score

#260

Earlier quoted context omitted.

So if you aren't in the top tier, fly Southwest as much as you can. I do. All the same seats with minor differentiation possible. There are many reasons they have been the only airline to be profitable for decades, but having good service for everyone is definitelty one of the reasons.

> There are many reasons they have been the only airline to be profitable for decades As of roughly a decade ago, according to Philip Greenspun, airline profitability was mostly determined by management's negotiating leverage with unions: http://philip.greenspun.com/flying/unions-and-airlines > Federal aviation regulations, on the other hand, require an airline to operate with pilots who have specific training for an…

the fact that they only fly one kind of plane must help at least a little. maybe this gives them a little more leverage with the union, since the pilots are individually interchangeable?

as an aside, when i fly, i usually travel with my dad, who is a big general aviation enthusiast. he often remarks that the southwest pilots make by far the smoothest landings.

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