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British Airways: All flights cancelled amid IT crash

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251–255 of 255 posts

Re: British Airways: All flights cancelled amid IT crash

#251

Earlier quoted context omitted.

> I am looking for a product, I will look for it. Note that this attitude is what pushes some sales teams away from reaching out to line management, and towards C-level-targeted sales. If you hate "golf-cart sales" outcomes where a C-level forces a solution down your throat, then learning how to communicate with sales people will richly pay off. It is part of managing upwards, by short-circuiting sales warm approache…

In an ideal world, spammers wouldn't exist. Or at least C-level people who respond non-negatively, thus encouraging them to keep on doing it. :( If people wonder why spam is a problem, it's pretty much because enough idiots respond to keep it worthwhile.

In my personal anecdata experience of observing C-level sales efforts from the inside follow this general pattern. I encourage you to look at these situations from an angle other than "all/most sales people contacting C-levels are spammers, and C-levels who respond neutrally/positively are idiots for not recognizing spammers".

Generally speaking, C-level relationships are cultivated over a long time with the kind of sales and marketing budgets you've read of; dinners, sporting events, wine tastings, etc., with some proven sales account manager. However, it takes a lot for some sales opportunity to rise to the level of bringing it to the attention of this relationship. If you want to stop what you call spamming, then your job is to manage upwards by ensuring pain points do not rise to that level. This keeps the sales account management activity focused on the numbers when the support contracts come up for renewal.

However, if you have not been successfully managing upwards, then lines of communications have broken down between C-levels, or between CIO to your level. The first you can't do much about. The second is partly within your control. If you ensure your manager has nothing from the business to complain about that can be addressed within the solutions you are responsible for, then you've done what you can about it; you can't fix what you aren't told, after all. Where most technology-oriented staff misstep is they think they need to hear it from their management; the staff who successfully short-circuit pain points coming up to the C-level's attention realize that they can also ask, and more importantly, demonstrate they can communicate and coordinate between departments and people to help address those business-oriented pain points before they percolate upwards.

Where these sales account managers pounce is when the pain points become so grave that the C-levels hear about it and feel they have to "do something" about it, and "it" is a competitor's solution. And if you really like that competitor's solution, and hate the idea of switching away, be on the lookout for a call from one of the sales reps assigned to help that sales account manager. If you've even heard about the pain point, then you will be able to help drive the discussion, and most of the time if your favored vendor is on the ball, close the window of opportunity for the sale to be floated up.

Re: British Airways: All flights cancelled amid IT crash

#252

One of the unions has been quick to attribute the issue to the outsourcing to India of some of the IT responsibility, which the right wing press here has been all too eager to publish, but BA have rebuffed this and said at this stage they believe the root cause was a power supply issue - sure, that could be attributed somewhere along the lines to an 'alpha male business asshole' (as I read in one of the comments here…

Hey there! "alpha male business asshole" theorist checking back in on this. While not a slam-dunk yet, it's looking like the theory of alpha-male business asshole looking to advance career at expense of company and deflection of blame onto operators of business is gaining some credence!

https://www.thesun.co.uk/news/3671697/ba-travel-chaos-dodgy-...

“We started using the new system in October. Training aside, the whole thing has been a disaster."

“It breaks my heart to see this as I love this company but it is really going down the pan."

“It’s got so bad that some staff members have written to the transport secretary Chris Grayling. All of our concerns have fallen on deaf ears."

“The Chief Executive Alex Cruz, when he was warned about the system told us that it was the staff’s fault not the system."

Re: British Airways: All flights cancelled amid IT crash

#253

Earlier quoted context omitted.

I receive about 10-20 unsolicited sales emails a day that are "personalized", which I promptly delete. If I am looking for a product, I will look for it. As far as I'm concerned, your emails are spam.

> I am looking for a product, I will look for it. Note that this attitude is what pushes some sales teams away from reaching out to line management, and towards C-level-targeted sales. If you hate "golf-cart sales" outcomes where a C-level forces a solution down your throat, then learning how to communicate with sales people will richly pay off. It is part of managing upwards, by short-circuiting sales warm approache…

I'm a C-level executive. I am more familiar with my infrastructure and pain points than any cold-call salesperson will ever be, so if I need a third party solution to a problem, I use the internet to find it.

I'm not going to waste my working time communicating with a salesperson back and forth for a product I'm not interested in. One, it only validates that I read their email, and two, the end result is the same - I don't buy the product.

Re: British Airways: All flights cancelled amid IT crash

#254

>BA chief executive Alex Cruz said: "We believe the root cause was a power supply issue." // That shut down BA operations World wide? Does that seem likely? Possible? They don't have power fail-over and operational centres in different countries? I've been re-shaping my aluminium foil hat and wondering if there wasn't a specific terrorist threat that's been covered up; but then where I am there have been 2 cities suf…

But even if Dr Evil blew up their server room (which is ridiculous, by the way), they should still have failed over to their B site with a few hours interruption.

Re: British Airways: All flights cancelled amid IT crash

#255

Earlier quoted context omitted.

Well, you were wondering why the FOAD reaction, and we've clearly described why based on the info you provided. Your willingness to listen or otherwise is on you. ;)

I was not wondering why at all, if it appears that way I did not intend it but I can't see anywhere I said that above.

Good point. You've convinced yourself the people you're spamming are in the wrong, and they should trust someone who's already shown to have a distinct lack of ethics.

Literally, by spamming them.

It's absolutely no wonder they're telling you to FOAD, as that's the correct response.

Please, change to a different profession. Preferably one that contributes to society in a positive way instead of your present one. :)

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