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How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

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251–260 of 507 posts

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#251
Perhaps if they have a model where after you've had a solid 12 months of subscriptions behind you, you can stop and use the last good versions you had, that would fix the issues people are complaining about.

That would lose you the 'renewing' discount, but it wouldn't stop the concern about the IDE's not working.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#252
post #162

Earlier quoted context omitted.

A taxi driver will buy a nice pair of comfortable shoes and then keep them forever. The seller will not come around every month asking for money and threatening to take back his shoes if he doesn't cough up. That's what a different type of "business" does.

A taxi driver will need their car fixed periodically at their dealership. If they don't pay up, no car.

You realize the norm is that the taxi company owns the car right. Drivers rent it

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#253
On the initial blog post there was a suggestion for a very good compromise which I would happily accept:

Add a minimum duration to the subscriptions. If you cancel the subscription after that minimum duration, you can keep using the products you have subscribed to, but you don't get any more updates (like it is now).

If you want to re-subscribe, you can, but the minimum duration starts to count from 0 again.

This would give me the safety net that if worse comes to worst, I'll still be able to use the IDE(s) in some fashion while it still guarantees Jetbrains the fixed income which gives them the freedom to finally work on bug fixes some more, instead of needing to add killer-features all the time.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#254

I would like to encourage everybody that does not like the new licensing scheme of JetBrains to band together and produce either an open source product that is as polished so it can be used for free or, alternatively to take this apparently huge business opportunity and run with it. I never quite understood what makes people that make 100's of thousands of dollars per year so cheap that they would balk at paying a fe…

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Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#255
post #162

Earlier quoted context omitted.

A taxi driver will buy a nice pair of comfortable shoes and then keep them forever. The seller will not come around every month asking for money and threatening to take back his shoes if he doesn't cough up. That's what a different type of "business" does.

Seriously, someone on HN equating SAAS to extortion... Much like the OP talking of not being able to do development if your employer fails to approve the payment in time. Resharper is nice and all but you can actually write C# without it. (I know PyCharm etc might be harder but the article was about Resharper).

> someone on HN equating SAAS to extortion

I'm getting a bit of an extremist regarding SaaS, I'm happy to admit it. It's just that, the more it gets shoved in all sorts of businesses it doesn't really belong, the more I realize is just a form of very modern rent-seeking.

When a product-making business moves to a forced SaaS model, it's basically admitting defeat: it says the market does not value their work enough to profit from innovation alone, so from now on it will extract rent from established customers. That is depressing and exploitative.

I'm happy to have the option to turn my product-buying into a recurring event; but at the end of the day, in most cases I want to buy products, not to subscribe to a book-buying club. This because products change, in some cases for the worse. PyCharm in a few years might drop support for Python 2 (or something equivalent); why should I not be able to run an old installer I paid for whenever I need to work with Python 2 ?

I fear sooner or later somebody will file a class-action suit, and a lot of people will be sorry.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#256

JetBrains is in a tough market where they charge for what other competitors give away for free. They do so by making awesome products but doing that takes money and resources. If you want them to continue to invest in making the worlds best IDEs, you should be cheering this decision. They charge a pittance for such products. Seriously, for the price of IntelliJ ultimate, most programmers will earn that in 2-3 hours o…

As an interesting perspective, I don't know a single person who pirates any JetBrains software. All the programmers I know use their software exclusively and pay for it.

I can name many people who pirate all sorts of video production, 3d, and 2d art programs.

As for myself, maybe I'm a curmudgeon, but I try to avoid paid software at all costs. I used Sublime Text briefly, but switched back to vim when I found a good combination of plugins (caveat: I do little programming).

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#257
post #141
post #109

This isn't even Software-as-a-Service. Most companies that offer SaaS are HOSTING the software and thus incurring ongoing monthly costs. The Service part is that the purchaser doesn't have to install the software on their own machines, pay for nor update servers, etc. Selling rights to use [but not own] software on a monthly basis should be called RtpS - Rent-to-pwned-Software (cause you're pwned, you'll never own it…

Some SaaS "hostings" are paper-thin, like Adobe or Steam. They are glorified FTP sites.

Steam cloud save (play on the living room, continue in the bedroom), friends (with game integration like invites), anti-cheat, automatic update, video driver updates, in home streaming, fps in game overlay. Definitely not a site.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#258

I see a lot of whining in this thread. If you think that an increase of $100/year in the price of a tool that you use every day, for, say, at least 5 hours daily as part of your job as software developer as a meaningful price increase, than the cost of your IDE is not close to being your biggest problem. Even taxi drivers invest more money than software developers in the tools that they use every day, and software de…

Its not the price, it is that if I write some software in an IDE, I want the capability to push a bug fix out two years later without having to "subscribe" again. This will just further contribute to bitrot. >taxi drivers invest more money than software developers Citation needed. >software developers make quite a bit more money than taxi drivers. You are assuming that everyone who develops software is employed as a…

>> taxi drivers invest more money than software developers

> Citation needed.

Pretty sure that for the price of a car, including maintenance, you could pay for a nice workstation and multiple monitors with lots of "expensive" software on a subscription model.

> You are assuming that everyone who develops software is employed as a software developer. There is fine work done by hobbyists and independents.

If you're developing open-source software, you can probably get a free license for many IDEs. If you're both a hobbyist, don't want to release your software as open-source, and expect to be given top-rate tools for a cheap price...

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#259
They need to do a better job explaining the licenses.

https://www.jetbrains.com/toolbox/

I can't find anything that explains the difference between the individual vs. company/organization licenses.

Are these still single-developer licenses?

Why does a company have to pay twice as much as the individual license?

That's just silly. I'll have my devs buy their own licenses and reimburse them. People are not stupid, you know? Because these licenses expire on a monthly basis there really isn't a reason for a company to "own" the product.

With the prior licensing scheme it made sense because the product never expired. You could continue using it even if you didn't need the upgrades. You were, in fact, purchasing an asset. Not too different from buying a set of wrenches for your toolbox, they might not be the latest in a year, but they work just as well.

With this setup there is no reason whatsoever for a company to pay double monthly fees. That's just silly. I'd like to see someone justify a reason to charge a business twice as much. Please don't say "because you make a profit". This is like Ford charging you twice as much for an F150 because you buy it through your business.

Regarding the company/organization license: Does one license allow one developer to work with, say, IntelliJ while another uses PyCharm? I have not ask. Again, there's precious little on the website to explain the terms and conditions of each license.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#260
post #81
post #66

What bugs me about this is when I asked them about the change on Twitter and they kept trying to blow smoke up my butt about how it's better for everyone. Their first response was that it's cheaper than before. Except it's not. Did they think I wouldn't actually go look at the prices? Then they said it's better because you can jump in and out at will. Only need Product X for a month? Only pay for a month. Which is fi…

A typical move to subscription based pricing LOWERS costs to the consumer, but the company gets the benefit of more predictable recurring revenues. That makes the pricing JetBrains puts out a little bit of a head-scratcher.

What typical ones are you thinking about? And are you American? Americans are bad at math.

Companies selling to us know this and it's common for them to offer a monthly contract for a device with an expected life of three years as price/24 if they're feeling generous, and price/18 if they aren't. I think the worst one I ever saw was price/14, and people still bought it.

TiVo has prices closer to the worse end of that spectrum, drove me nuts.

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