When I train our employees to respond to customer support issues, I always make sure that in every response they do as much as possible to "drive an issue to a close". Not every issue can be fixed, but at the very least we can give the user a clear understanding of a) precisely what the state of affairs is and why, b) whether or not we can fix it and why, c) if we can fix it, who's responsible for the fix and when it…
None of the entities with the legal authority to fix this problem work directly for the president. He cannot fire them because he doesn't like how they're doing their jobs, nor can they fire him for that reason.
There is one, and only one person with the unilateral legal authority to fix the unlocking ban. His name is James Hadley Billington.