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The Doorman's Fallacy in action

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Re: The Doorman's Fallacy in action

#241

Post by Qwertious »

smallstepforman wrote: post #110
gorgoiler wrote: post #60

I’d not heard of this fallacy* but it makes perfect sense. Well executed human greeting is such a killer asset if you get it right. There’s a few million years of genetic programming inside us all that responds unreasonably positively to hospitality. If someone enters my home and is not drinking their desired beverage in under four minutes, I have brought shame on me and my family! I think we are all programmed to re…

Doormen keep vagrants away and prevent dirty things from accumulating in front of the venue. Plus the social benefits of interaction. It is a cost but offers not immediately obvious benefits.

Plus he can hail you a cab.

Re: The Doorman's Fallacy in action

#242

Post by TheGRS »

duskdozer wrote: post #222
michaelmrose wrote: post #145

Earlier quoted context omitted.

The prompt is a fix for an imaginary problem produced by senselessly aping physical limitations. A meter fed with quarters forces you to prepay a particular amount whereas a digital service which has at minimum your credit card could simply charge you the correct amount.

It's not exactly "senselessly" but rather "shrewdly" ensuring that you're incentivized to pay for more time than you'll actually need so that you don't risk getting a ticket or needing to make a trip back to the meter.

Probably also momentum in their previous meter systems to keep it mostly the same.

Re: The Doorman's Fallacy in action

#243

Post by 7402 »

jon-wood wrote: post #165
shibaprasadb wrote: post #157

Earlier quoted context omitted.

I was a bit surprised by the way the payment is being made here. Do people pay it separately like this? In general, if it isn't a prepaid restaurant, then just one of us makes the whole payment, and we pay our share to that person. Don't people follow that generally?

It varies, culturally and based on what the group is. In the UK if I'm out for a meal with family or close friends then one of us will probably pay the bill and then people will offer to transfer their share to the person who did (which may or may not be refused depending on circumstances), if I'm out with colleagues or a group of looser acquaintances then its more likely we'll each pay our share separately, which th…

In college I used to go out to eat from time to time with a group of friends to a midnight pancake house.

This was a very nerdy group! In our "culture," everyone wrote down on their paper placemat the exact cost of each item ordered, and at the end of the meal calculated the exact amount of tax plus the canonical 15% tip, and put the correct amount on the table, making change as necessary.

It was pretty fast and frictionless!

Re: The Doorman's Fallacy in action

#244

Post by JsonDemWitOster »

khernandezrt wrote: post #232

This may be Doormans fallacy, but it is a bad example. It just sounds like you're not used to using QR code menus. Once people get used to QR code menus we will see its benefits over traditional menus.

> Once people get used to QR code menus we will see its benefits over traditional menus.

Au contraire, mon ami. Once people see the benefits of anything they will keep using it and naturally get used to it. Not the other way around.

Really enough HN now. Goodness, the discussion here is ridiculous.

Re: The Doorman's Fallacy in action

#245

Post by sceptic123 »

kjs3 wrote: post #237
phaser wrote: post #219

I've seen it worse: A team of employees have an entry level engineering job, and work as a bridge between support and the "core" engineering team. They just talk to customers when an issue is escalated, and maybe it will submit a hotfix PR but when the issue must be escalated further the instructions are to send it to the higher-ranked team who will make it part of the next sprint. At every all-hands meetings, core t…

Even more, when the concept of "AI agent" appeared on their radars, they were the first people who they thought they're gonna replace. I worked on a project where they replaced virtually all tier-1 customer service reps with an AI chatbot, which worked ok, because 90% of those calls are things like "what's my balance" and "I need a replacement credit card", which an AI can competently navigate. Phase 2, I was informe…

The plan is to replace the tier 3 reps too

Re: The Doorman's Fallacy in action

#246

Post by rjh29 »

gorgoiler wrote: post #60

I’d not heard of this fallacy* but it makes perfect sense. Well executed human greeting is such a killer asset if you get it right. There’s a few million years of genetic programming inside us all that responds unreasonably positively to hospitality. If someone enters my home and is not drinking their desired beverage in under four minutes, I have brought shame on me and my family! I think we are all programmed to re…

Probably true for humanity in general, but I would hate having a doorman and having to greet them every time I enter and leave. I've been in airbnbs where I had to do it, and I didn't like it. Same with the article's QR codes ... for an introvert, not interacting with the wait staff is great. Knowing that my order / payment is done precisely without fear of miscommunication is great. I don't need the hospitality.

Re: The Doorman's Fallacy in action

#247

Post by rjh29 »

recursivecaveat wrote: post #130

If you remember that hotel chain Sonder which went bankrupt last year, they had a zero-local-employees model: no front-desk, outsourced maintenance and housekeeping. I think they made the same mistake. Your typical interaction with the hotel receptionist is extremely formulaic. Many other hotels have replaced the sign-in process at least with a machine. That's most prominent in your mind, so its easy to assume that's…

A lot of hotels nowadays automate check-in and check-out completely. I stayed at Henna Hotel in Japan which genuinely has nobody at the front desk (although it does have an animatronic dinosaur which bows to you), and wondered how I would have them hold my luggage prior to check-in. They'd thought of that - they had a bunch of free lockers in reception.

Re: The Doorman's Fallacy in action

#248

Post by rjh29 »

wongarsu wrote: post #170
recursivecaveat wrote: post #130

If you remember that hotel chain Sonder which went bankrupt last year, they had a zero-local-employees model: no front-desk, outsourced maintenance and housekeeping. I think they made the same mistake. Your typical interaction with the hotel receptionist is extremely formulaic. Many other hotels have replaced the sign-in process at least with a machine. That's most prominent in your mind, so its easy to assume that's…

Yeah. Usually I don't need the receptionist, but part of the value of a hotel is that I know I could go to the receptionist and get any problems sorted out, if I had to If I wanted a no-touch experience with no other human in sight or on standby, I'd just get an airbnb

Agreed, that's the single biggest discriminator between the two (now that airbnbs are no longer cheaper than hotels). You can automate check-in/check-out but you NEED a front desk with at least one person.

Re: The Doorman's Fallacy in action

#249

Post by GMoromisato »

Replacing humans with automation is common in wealthy societies because the cost of labor is high. That's a good thing!

I don't want to live in a place where labor is cheap. I'll either be paid poorly or there will be a great imbalance of wealth.

The only real solution is to create better automation.

Re: The Doorman's Fallacy in action

#250

Post by eutropia »

rjh29 wrote: post #246
gorgoiler wrote: post #60

I’d not heard of this fallacy* but it makes perfect sense. Well executed human greeting is such a killer asset if you get it right. There’s a few million years of genetic programming inside us all that responds unreasonably positively to hospitality. If someone enters my home and is not drinking their desired beverage in under four minutes, I have brought shame on me and my family! I think we are all programmed to re…

Probably true for humanity in general, but I would hate having a doorman and having to greet them every time I enter and leave. I've been in airbnbs where I had to do it, and I didn't like it. Same with the article's QR codes ... for an introvert, not interacting with the wait staff is great. Knowing that my order / payment is done precisely without fear of miscommunication is great. I don't need the hospitality.

a good doorman would know this about you and tune your greeting into an acknowledgement of a subtle nod, I think
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