241–250 of 407 posts
Revision A Apple projects have had issues for as long as Apple has been making products. Second gen Macbook Air's had Logic board issues, 2007 era RevA Macbook Pros had video card issues, dodgy graphics cards on the early Mac Pros, the iPhone4 antenna, the list is endless. Often it's taken years for the issues to be resolved and Apple to pay for repairs, if at all. It's simple, if you want the shiniest tech, buy what…
Antenna causing problems? "You're holding it wrong." Camera artifacts? "You're holding it wrong." [1] Burn-in? "Does not compute." Scruffing on the iPhone 5 [2]? People don't even bother to write about it. Same for the poor performance on Retina devices. Unless you're someone like Anandtech who are so meticulous many don't bother to read the fint print. Maybe it's time we got some Apple-specific buyer's guides from p…
Why is it people get all frothing at the mouth angry about Apple's mistakes when they just shrug indifferently the mis-steps of other companies? I haven't heard people losing their shit because their $4,000 Sony laptop webcam isn't as amazing as Sony promised.
Interesting. I've had the exact same problem, and yet what happened to me was the best customer service I've ever experienced. I had bought a 15" retina MBP at launch, but only noticed the ghosting last month. After booking an appointment with a 'genius' online I arrived ready to argue my case. What actually happened was that the 'genius' agreed with me straight away that the ghosting was intolerable, and without doi…
Both Dell and Lenovo offer on-site service where a tech comes to you. It's an upgrade from their "standard" warranty service, but totally worth the extra $, especially if you rely on your computer. In addition, they both have "accidental damage" with some of the higher-end warranties, so they'll cover you e.g. if you spill soda in your laptop. More info: Lenovo: http://www.lenovo.com/services_warranty/US/en/lenovo-wa…
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> The chassis for example uses air gap between the board and the base for insulation. Even condensation can bridge it, which is the theory why mine exploded. What environment are you using your laptop in that's allowing condensation to form inside the device? Electronics are typically not rated for use in condensing environments at all. Air gaps as insulators are pretty typical in electronics. That's how it works in…
> "What environment are you using your laptop in that's allowing condensation to form inside the device?" I can think of a pretty easy hypothetical--have the laptop indoors, powered down in a very cool air conditioned room for enough time to make it cool. Then take it outside in a high humidity region like Florida and turn it on. Bam, condensation inside the device.
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Realize that aesthetics are largely subjective. I personally think the Thinkpad line looks a hell of a lot BETTER than the rounded corner/aluminum macbooks.
So then appearances are important to you, but you have a different sense of what looks better. That's a lot more reasonable than insisting appearance doesn't matter.
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So what is the point of paying the Apple premium if they are just the same as everybody else ? I think the fact that it is possible, it should not be the norm. As you can see in the article, the problem is not that he got a defective Monitor, is the fact that Apple is trying to avoid replacing it. If I buy the best, I expect the best. When I buy an Apple product, just like the author, I expect to get the best. If it…
In the Retina macbook's case, the premium seems worth paying because no one else has a laptop with comparable hardware. It seems like the Nexus line has similar dpi as the retina iPads, though, so hopefully this is simply a case of Apple having it first, and everyone else will have it in the next year or so.
Also, there is a premium above the premium with a retina display. You get the same laptop than an basic MBP for 400 dlls more.
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Why is it people get all frothing at the mouth angry about Apple's mistakes when they just shrug indifferently the mis-steps of other companies? I haven't heard people losing their shit because their $4,000 Sony laptop webcam isn't as amazing as Sony promised.
Because they've been told that they're paying a premium for Apple products because they'll have a better experience.
It's not just Apple. It's all companies. When was the last time you tried to repair your washing machine under the warranty? Good luck. And it's software too. I can't remember the last time I installed a piece of software that wasn't filled with bugs. Some of them just glaring. Companies mantra, "Oh we'll fix that in an update". Six months down the road. Meanwhile they already have my money. This especially true with…
My perspective here is in no way Apple-specific, but I was reminded of something quite interesting in this story: if you pass a test and you still have problems, it probably means the test isn't good enough. Worse, passing a test doesn't magically change the state of the world and make these problems disappear. Turning to the customer and explaining, "there is no problem because you passed the test" does not alter th…
It's just like the dead pixel guarantees you sometimes see on monitors, whereby you get a replacement if there are >4 dead pixels anywhere on the screen or >1 in the center of the screen. No one's denying that you have exactly 4 dead pixels, they're just not going to give you a replacement unless you have 5.
Now, obviously it's fair to argue that Apple's test is too strict, and that OP does in fact deserve a replacement. The dead pixel guarantee is disclosed to potential buyers, and likewise this ghosting test probably should be as well (and I'm assuming it's not). But your implication that Apple is making a bizarre metaphysical claim about their tests is ridiculous.