I wonder when Anthropic will give refunds for all the sessions with nerfed / dumbed down Opus.
HERMES.md in commit messages causes requests to route to extra usage billing
241–250 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#242Earlier quoted context omitted.
The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
"Carl's Jr. has determined you are an unfit mother." "Your children will be taken into the custody of Carl's Jr." "Carl's Jr.....F#ck You, I'm Eating"
I suddenly have a craving for Brawndo. I hear it has electrolytes.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#243Earlier quoted context omitted.
Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.
They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
When you mention it, providing superlative front line customer support sounds like a perfect fit for organizations selling “AI” solutions…
Some big tech companies should get right on that.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#244Earlier quoted context omitted.
Not legally enforceable, but absolutely something that it would say in order to dissuade you from going to small claims court
Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....
I remember someone attempting to sue my minor stepdaughter in small claims (which isn't a thing in WA, if you want to sue a minor you have to go to "real" court, but that's another matter).
Everyone all files in for the session and the Judge patiently explains... "we do not do enforcement here, to be very clear. A judgment in small claims means the court agrees you are owed what is owed in the judgment, no more. You can contain the Sheriff's Department, etc., for arranging enforcement of the judgment..."
Sure as shit, first case on the docket is some landlord/tenant dispute. Gets figured out and one of the parties is awarded $1,200... Very next comment out of his mouth, "Where do I go to pick up that check?" Judge, with a sigh, "As I explained twelve minutes ago, small claims court does not do enforcement". "I thought I went up front and picked up my check and then you got the money from him." "No. I am ... unclear ... why you think that would be the case."
I found myself wryly amused by this. Like the court is just cutting checks for every awarded verdict and "oh, we'll figure out how to make the loser pay somehow, but here, you don't need to worry about that, here's your check".
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#245Earlier quoted context omitted.
You must have worked for Yelp
Haha. You could also add in some "fun" Uber-isms, too! Suppose an enterprise customer released a new update that everyone absolutely hates , so angry customers are are more likely to wage war on their bots with the company's anti-bot token-draining mechanism: "Oh, whoops! Looks like you're in surge pricing territory. We can only refuse to do nothing for so long before we start to lose credibility with our people cust…
> hatePerPerson
All roads, inevitably, lead to two minutes hate. The man was a prophet.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#246> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Isn't this illegal/fraudulent in many places? Pretty sure just randomly charging a customers payment method without their consent is definitely illegal.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#247Earlier quoted context omitted.
How long until we have to solve a captcha per message to counter that?
Are captchas still effective against modern LLMs?
For this use case it matters a lot less if LLMs can solve it. As long as it costs you more to solve the captcha than it costs your adversary to serve it to you, it is still (some what) effective.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#248Anthropic is loosing the good will they built with devs faster than they built it. Its the anti-competitive and anti-opensource behviors that will erode their dev customer base. No clue how much of Anthropic's revenue is based on devs paying for claude subscriptions, but they are going to lose that quickly. I would have jumped ship, but OpenAI saying "hold my beer" when Anthropic declined the Pentagon's safeguard rem…
Then you should consider alternative LLM API providers, who are not based in China but host the same (or roughly the same, depending on the quantization and other deployment specifics) models as your "Chinese AI services".
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#249Re: HERMES.md in commit messages causes requests to route to extra usage billing
#250Earlier quoted context omitted.
I'm surprised UK law doesn't prohibit retaliation against the customer for insisting on his legal rights. Not petty of you IMO. It's what everyone ought to do but it's inconvenient so most people don't.
Why should they? Freedom of association is key Western principle. Steam chose not to associate with them anymore. If the user don't like it they should have sued them in court instead.
If I report my employer for an OSHA violation and they retaliate that's illegal. Of course such laws hardly ever stopped anyone so it's a very bad idea to depend on it but the principle is certainly there.