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To buy a Tesla Model 3, only to end up in hell

myteslaexperience.com

241–250 of 593 posts

Re: To buy a Tesla Model 3, only to end up in hell

#242
post #154

Earlier quoted context omitted.

> who buys a car brand in a country that doesn't even have a dealership? I too have bought a TM3 in Slovakia. The closest Tesla service center to Bratislava is 50 kilometers away, in Vienna. What's the problem with not having a branch here as well?

Do the remote service teams travel across the border? That would probably be more impactful than the physical distance if e.g. there was some minor recall that travelling repair men could take care of while the car is parked at home or work.

No, but do other brands even have remote service teams? I have never heard of anyone using such a service on any car in Slovakia. (Other than the assistance you can get from an insurance provider.)

Re: To buy a Tesla Model 3, only to end up in hell

#243

I had similar experiences with a modern Volvo. (XC40 T8 EV). Modern cars seem to be absolutely terrible. It's like all those Single Page Applications on the web that are just downgrades over the classic Server-Side Rendered apps. Sure, you have more features, but at what cost? Reliability. I think the last generations of cars before the touch buttons and screens were the last "okay" generation. Somewhere in 2010s, al…

Didn't you get the memo. Only Tesla can be bad.

Re: To buy a Tesla Model 3, only to end up in hell

#244

Earlier quoted context omitted.

Those are completely different marks, from completely different countries, and completely different aims and feel. And as someone who drove multiple cars, from multiple East Asian and European marks, I suggest you try drive newer cars, because your opinions don’t match 2024-2025 MY cars from those brands (except for maybe MG, and Toyota, but both aren’t designed or sold for the driving experience. Toyota leaves it fo…

The modern (2023-2025) KIAs (is that what you’re referring to?) have been horrifically crashy in terms of suspension and ride compared to the Germans in my experience. Definitely wouldn’t be for me. We’ve got a 2024 Skoda Octavia VRS and had a 2021 V60, both of which seem to be a much more sensible ride than the (both e and non e)-Niro and the Stonic. The sportage was a whole other level of rolly, and we don’t really…

I think higher cars simply need harder suspension to counteract rolling and rocking forces.

Re: To buy a Tesla Model 3, only to end up in hell

#245

Earlier quoted context omitted.

If I was to buy a car these days (which I'm not, I don't have nearly enough money for that), I'd want something with as little "computer" in it as possible. Just a box with 4 wheels and an engine, or maybe a battery and a motor, maybe a heater for when it gets a bit cold, and I'll throw a bluetooth speaker in the back seat if I need something to listen to

It feels a bit counterintuitive to go for a Bluetooth speaker over 3.5mm? Your low tech car will feel like a emotional prison. Of all the annoying modernities you want the worst one? If you want to make a deal with the devil I would choose rear camera. Think about it. All the headache and time to pair Bluetooth devices over a dead simple connector. I would aim for a pre 2016 car. I think that has some margin to the I…

I would prefer 3.5mm over Bluetooth, but keep in mind most people get their music off their phones and (almost?) no modern phones have headphone jacks. Dongles are a thing, but meh.

Additionally, modern Bluetooth devices have very little friction in my experience.

Re: To buy a Tesla Model 3, only to end up in hell

#246

To sum the article: * they sold him a broken car in December, that keeps losing battery 8% per day even when standing out doing nothing * they told him they could repair it, at the end of February, because of high demand for the part * he cannot now go to holiday peacefully and has to charge it nonstop * he doesn't consider the car safe to drive it all the way to the service center, because it basically doesn't work…

Also other thing on top of my head:

start writing paper letters instead of e-mails. Usually companies take those more seriously. Paper letters means "ok he is really talking business now".

Re: To buy a Tesla Model 3, only to end up in hell

#247
post #233

Earlier quoted context omitted.

> In the reality one needs layers in seller’s and buyer’s countries That is also not true at all. Under EU consumer law, the consumer can bring a case against the seller in the consumers country. Please stop spreading misinformation. https://eur-lex.europa.eu/eli/reg/2012/1215/oj/eng (section 4)

So how do you start? Send a letter? Make a call? Serious question, how you force a megacorp to listen to your problems? Edit: there is this classical problem description at the very end of the article: “He promised me that on Monday, January 6, 2025, someone from the Sales Department would contact me.” And that’s the end. Nobody will listen to an individual. Lawyers know the back door and suddenly things start happen…

The easiest way is to just contact ECC-NET: https://commission.europa.eu/live-work-travel-eu/consumer-ri...

They will inform you of your rights and tell you what to do next.

Generally you need to register a grievance with the company and wait 28 days for resolution. If it is not resolved, then it depends on the form and value of grievance as to how it would proceed. In your example of BMW, for example, as it is below 5000 it would likely be a small claim (which would probably cost around 200 to file - the fee is charged by your jurisdiction so will vary - and you would claim the money back as part of the judgement if you win).

But I would recommend just contacting ECC-NET and doing what they say.

Re: To buy a Tesla Model 3, only to end up in hell

#248
post #221

Let's remove Musk from the equation, because you can like or (most probably) hate him, but I own a Tesla and I have the opposite experience. Everything worked out of the box. Just one piece of hardware started to fail (the charger plug making some noise) and they changed it in warranty. First: has the author tried a tesla before buying one? I'd never buy a car without trying it. Because comparing it to a Clio just be…

Same experience with my 2022 Model Y: Have yet not had a single problem for two years. Surely the problem lies in a high variance in the production of later models. Like when you visit a stellar restaurant and come back years later to realize the magic sauce was a chef who left. Also, yes, it sounds risky to buy a car without being able to drive it back when it immediately breaks. I can also see myself as a victim of…

There's a trick in the EU.

If you buy the special red colour Y, it'll be German made. The other colours can come from China or US.

Re: To buy a Tesla Model 3, only to end up in hell

#249
post #140
post #6

if you are trying to but a tesla, then you have only yourself to blame when something goes wrong. tesla is (in)famous for customer service and quality issues.

If you blame people who've been taken advantage of, remember that others will blame you when you've been taken advantage of, too. This is not wise, especially in consumer rights. Almost every popular company is infamous for bad customer service and quality issues, it's just a matter of luck. You're probably reading this comment on either a smartphone of a brand already known for quality issues and bad customer suppor…

Tesla's quality issues are extremely well documented. It's not like people don't know about this.
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