Earlier quoted context omitted.
I do a fair amount of business internationally and WhatsApp is increasingly becoming a default. There is Signal, Slack, Telegram, iMessage, etc plus a multitude of many other options including uploading via our website. Places like Japan and Germany are still pretty big on faxes so I guess it depends where on the continuum the customers are. Thus far our only email issues have been on the client side and they're the…
That might work for small businesses, but no real mid-sized or bigger company is going to be using Whatsapp or any other consumer messaging service for their critical or non-critical business communications. It just screams unprofessional. You’re not going to see Meta employees do business over WhatsApp, and it’s their product. Like, sure, you could probably get away with it. Once at most places. And even then, it wo…
Before the Russian/Ukraine war, I worked for a US company that did business operations on Russian cloud providers - one (very major one I don't want to name here publicly) had their main support in some sketchy all-russian telegram channel that I only could access via my personal device. You'd type your issue in english, get a bunch of russian responses, and then sometimes hours/days later your issue would mysteriously vanish.