Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

"I just bought a 2024 Chevy Tahoe for $1"

twitter.com

Post reply on HN
Print view View original

241–250 of 403 posts

Re: "I just bought a 2024 Chevy Tahoe for $1"

#241

Post by henry2023 »

bumby wrote: post #106
remram wrote: post #31

Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.

Can software legally enter into a contract on behalf of a natural/legal person?

Of course, anytime you pay send a wire from your e-banking, make a purchase online, subscribe to a streaming platform, etcetera. You and the counterparty are entering into a binding legal responsibility. Scenarios in which the two sides are software include trading algorithms.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#242

Post by beeboobaa »

thaumasiotes wrote: post #238
beeboobaa wrote: post #227

Earlier quoted context omitted.

Easy enough to confirm with a representative of the dealership via their chat window that just sold the car for $1. The conclusion is that you probably shouldn't trust ChatGPT to represent your company.

You can insist on your own personal meanings for clear statements as much as you like, but it won't have any effect on the legal interpretation of those statements.

Same goes to you. Not sure why you think that a representative on the company website is not representative of the company.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#243

Post by I_Am_Nous »

infotainment wrote: post #135
MattDaEskimo wrote: post #99

The more I use and see GPT bots in the wild as public-facing chatbots, the less I see them actually being useful. What's the solution here? An intermediate classifier to catch irrelevant commands? Seems wasteful. It's almost like the solution needs to be a fine-tuned model that has been trained on a lot of previous customer support interactions, and shut down/redirect anything strange to a human representative. Then…

> I'm all for chatbots, as a lot of questions & issues can be resolved using them very quickly. Can they though? Generally when I chat with customer service it’s because I need a change which cannot (or cannot easily) be done myself. Giving chatbots the power to make drastic alterations to accounts could potentially cause a lot of problems.

Give the chatbot API access to make tickets and it could be used as a more intelligent "FAQ linker" which is what most older non-GPT chatbots did. It can figure out if the issue is a common one and link to the FAQ/spit out the relevant FAQ answer, or make the ticket if not.

Seems like a decent middle ground between "this chat bot is actively making this issue take longer to resolve" and "Oops looks like the chat bot deleted my entire account "somehow."

Re: "I just bought a 2024 Chevy Tahoe for $1"

#244

Post by alpaca128 »

dylan604 wrote: post #224
b112 wrote: post #190

Earlier quoted context omitted.

Companies are going to find that they are liable for things they promise. A company representative is just that, and no ToS on a website will help evade that fact. If someone claims to be representing the company, and the company knows, and the interaction is reasonable, the company is on the hook! Just as they would be on the hook, if a human lies, or provides fraudulent information, or makes a deal with someone. Th…

Companies are not held liable for things that cannot be delivered even when an employee has stated they could. You can choose not to do business with them. Maybe the company chooses to reprimand the employee. How many times have we been told a technician will arrive between the hours of ___ to ___ only for it to not happen? How many times have we been told that FSD will be fully functional in 6 months? If companies w…

> Companies are not held liable for things that cannot be delivered

A car for $1 can be delivered without any issues because delivering cars is their business model. It's their problem if their representative negotiated a contract that's not a great deal for them.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#245

Post by whalesalad »

giarc wrote: post #102
bhpm wrote: post #77

Earlier quoted context omitted.

My favorite is what I call the “design to disappointment” flow. “Design your new BMW here!” You put in all features you want, it generates a configuration, and then you put in your zip code so it can tell you “Oops! That configuration isn’t available, give us your contact information so we can have a dealership tell you what they have in stock.”

To be fair, it probably isn't available in that exact build configuration. You can however, walk into a dealership and say I'd like a BMW with XYZ and the will submit your order and you'll receive it 4-6 months later. The cars on the lot have popular build configs that customers often request.

The dark pattern is that car dealership websites, and even car manufacturer sites (looking at you Ford) will drag you through an intricate design process only to land you on a form that will say "Thank you for customizing your dream car! We've sent your request to at , they will call you" and it's completely disingenuous.

They gate these processes with lots of contact/lead gen questions so that you will get absolutely rekt with text messages, emails and phonecalls which adds insult to injury.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#246

Post by whalesalad »

NegativeK wrote: post #214
bhpm wrote: post #116

Earlier quoted context omitted.

Meanwhile, I ordered a Tesla while I was in the shower. I even got financing. It showed up a week later.

Tesla's ordering process is simpler (granted, so is their options list), but my test drive process was obnoxious. There was a very strong feeling of them only caring about people physically present with their wallet out.

this is all salespeople in virtually every industry

Re: "I just bought a 2024 Chevy Tahoe for $1"

#247

Post by kube-system »

bumby wrote: post #106
remram wrote: post #31

Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.

Can software legally enter into a contract on behalf of a natural/legal person?

Can pen and paper legally enter into a contract?

The answer is that the tools aren't part of the contract. People make contracts, the tools aren't (usually) relevant.

In this case, I think this could potentially be missing a critical element of a valid contract "meeting of the minds"

Re: "I just bought a 2024 Chevy Tahoe for $1"

#248

Post by butlike »

tomashubelbauer wrote: post #104
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

Free tip for folks - this doesn't work every time (unfortunately), but sometimes just spamming and mashing numbers gets you to the operator faster than going through the stupid call tree. I guess it depends on how the default is set up in the software, Asterisk of whatever it would be. From my experience it seems you can either set up the call tree to restart from the root if you get out of its bounds or to default t…

There's a few tricks you can use. Pressing "0" is one, you can also say "operator" in some obfuscated, line-impedence kind of way. Even if it appears your in a loop, you can usually just keep forging ahead with "operator" which will eventually break you out.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#249

Post by henry2023 »

He probably won't get the Tahoe and this could and should be seen as ridiculous in any courtroom. However if you try to put an LLM in a different channel i.e. dealer's scheduled maintenance chat. I could see a FTC equivalent in a country that actually cares about customer protection making the customer whole on the promises made by the LLM.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#250

Post by butlike »

bradfa wrote: post #55
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

I chatted with a chat bot this morning for getting reimbursed for a recalled product. It went fine. It was quick and easy. Chat bots type a lot faster than call center pay-grade humans.

Just wait unti you get the post-call survey for the different chat bot personas.
Post reply on HN