Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
241–250 of 546 posts
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#242It's the fact that unsubscribing to several services on a mobile phone is a nearly impossible task that is infuriating to me. Most streaming apps immediately divert you to their app (if it's installed) if you search for them on the web. These same apps will also tell you to "go to the web to manage your subscription". This forces the user to first delete the app and cross their fingers that the website doesn't just b…
> Also, why has safari's mobile "request desktop site" not worked for me in over 5 years? It never brings a desktop site anymore... so annoying.
Likely because the site's fingerprinting to determine if you are on a mobile device uses more heuristics than the "Request Desktop Site" functionality leverages. This, IIRC, is just a user agent hack, but browsers send a _lot_ more data about your machine than just a user agent.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#243One of the great perks of living in the Netherlands. We already have this. If you can sign up in 1 minute using the web you must also be able to cancel in one minute using the web (For the Dutch: Wet van Dam). This rule is only for consumers not for businesses. Consumers are very well protected here.
I keep running into Dutch e-commerce sites that advertise prices without fees and VAT, and I haven't figured out who I'm supposed to complain to. Just yesterday, the first indication the prices weren't accurate is when I saw the real total in iDEAL.
ACM is responsible for this kind of stuff; you can send them a "tip": https://www.acm.nl/en
I know that at least a few years ago they were actively and aggressively enforcing these kind of transparent pricing legislation, although I don't know the current situation, or what they do with tips sent to them.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#244One of the great perks of living in the Netherlands. We already have this. If you can sign up in 1 minute using the web you must also be able to cancel in one minute using the web (For the Dutch: Wet van Dam). This rule is only for consumers not for businesses. Consumers are very well protected here.
> Wet van Dam The mental image that produces in someone not fluent in Dutch: https://cdn10.bigcommerce.com/s-x8dfmo/products/10767/images...
I was thinking more like this: https://i.imgur.com/LiGevHJ.jpg
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#245Of course they are. If it's easier for people to cancel services when they want, they are more likely to do so.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#246Earlier quoted context omitted.
The solution to like 90% of all problems: The CEO is legally responsible for every illegal action taken by the company. This is also true for all managers down to the department that caused the illegal action. That's it. Nothing else. You'll see a massive amount of bad behavior from companies instantly stop. When your neck is on the line, you won't do it. Or you'll quit. However given history, this will never occur.…
>The CEO is legally responsible for every illegal action taken by the company. You think CEO compensation is out of control now? Think about what you'd have to pay someone to be the CEO of any moderately large corporation if that were the case. You think your boss is up your ass now? Think about what they'll be like when they are strictly liable for anything you do. I'm not against more executive responsibility, but…
I think there's an easier solution that would be less disruptive. Create a legal designation of "executive" and require that every company have at least one (ie the CEO). Anyone in that class bears legal responsibility for the actions of the people they manage. If you follow the standard hierarchy for CFO, CTO then decisions that require specialized knowledge fall on them instead (e.g. if your CFO is committing tax fraud and you didn't know and it's not reasonable that you as the CEO would be able to recognize it then it's only the CFO's problem). Then instead of criminal liability if you're found doing something illegal you are barred from holding any executive position.
I think this puts the incentives in the right place, being able to tell your CEO "no, I'm not willing to risk my career for that" I think would be a powerful self-regulating force and also provide cover from who can't afford to say no from being thrown under the bus. It's essentially professional licensure but reversed.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#247[deleted]
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#248Earlier quoted context omitted.
I have talked to my father, he did not clicked anything. By simple watching after the final date they gave us it triggered a renewal. the solution proposed in the chat was to logout every device at once and delete my credit card so that wouldn't happen again.
As someone who's done tech support in previous lives... I can say with 100% confidence users will always claim they "didn't do anything" when there is no other possible cause for the situation. "I didn't click anything!" usually means 1) They're embarrassed to admit they clicked something or 2) They are embarrasses to admit they didn't read some prompt before clicking through it. Even if the user doesn't remember cli…
When I was a teenager I was charged for watching porn at a German hotel just by switching channels and watching the porn channel for too long, maybe two minutes. I think those kind of scams are quite common when they already have your credit card.
To make the story more relevant for your point my father payed the bill at the checkout and I denied watching porn at all. He got mad at the hotel and wrote legal complaints to the HQ to get the porn money back ... dunno if he succeeded.
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#249Earlier quoted context omitted.
>The CEO is legally responsible for every illegal action taken by the company. You think CEO compensation is out of control now? Think about what you'd have to pay someone to be the CEO of any moderately large corporation if that were the case. You think your boss is up your ass now? Think about what they'll be like when they are strictly liable for anything you do. I'm not against more executive responsibility, but…
I think there's an easier solution that would be less disruptive. Create a legal designation of "executive" and require that every company have at least one (ie the CEO). Anyone in that class bears legal responsibility for the actions of the people they manage. If you follow the standard hierarchy for CFO, CTO then decisions that require specialized knowledge fall on them instead (e.g. if your CFO is committing tax f…
>If you follow the standard hierarchy
Are you mandating that as part of the law? Otherwise you've just incentivized "creative" non-standard hierarchies. Again, externalities
Re: Disney, Netflix, and more are fighting FTC's 'click to cancel' proposal
#250In Turkey, you can cancel any subscription you have through the governments app called "e-Devlet" which stands for "e-Government". It is an awesome system, a service making it hell to unsubscribe? Just cancel it through e-Devlet and if they don't cancel your subscription, you can sue them. Though I think it only works for Turkey based companies, sadly.
For more context, prior to this, ISPs would force you to send them a cancellation notice over fax (which nobody has) if you wanted to cancel your subscription, even though they would come to your house to sign the contracts when first subscribing. There exists a law that states "cancellation can't be harder than subscription" and if you intend to cancel a subscription but an easier way is not provided, you aren't leg…
WeWork makes you call them to cancel a monthly sub. A tech company, apparently.