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Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

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Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#241
The OP seems to have spend like $3000 for a month. What's very puzzling to me is why not go to a decent hotel? I'm positive that you can easily find 3 and even 4 star hotels for less than $100 per night in Portugal.

This question is not specifically about the OP but in general about people that pay so much money for an Airbnb when they can have a room in a nice hotel for the same (or even less) money. I'm not talking about special occations (i.e people that want to organize party and stuff), I'm talking about traditional tourists. Why would anybody choose an AirBnb vs a hotel?

Maybe I'm not in the right mindset (or age?) but I've never even considered an Airbnb when going on vacation anywhere.

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#243
post #194

Earlier quoted context omitted.

> will be back in the hands of the people who actually live in the cities. There apparently is a real demand to rent such places for short terms like holidays or trips. Banning AirBnB, or AirBnB going down, won't remove that demand.

No, but it'll force them to go to places that are actually planned to accommodate them. Tourists are included in city planning, believe it or not, but they're not expected to be taking up the actual residential places of the city. That's why areas are zoned for hotels and there's regulation around them.

> Tourists are included in city planning

The reason AirBnB exists is that tourists are not properly accounted for in city planning and not properly serviced by hotels. There's a huge demand for what AirBnB provides (Serviced and short term accommodation). Hotels are inadequate for longer stays or where you just want the comforts of home, a good middle ground is the "serviced apartment" concept found in some places (entire apartment blocks reserved for short term rentals) however there are times when you want an entire house, not an apartment.

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#244
post #43

Earlier quoted context omitted.

Artificially lowering prices? You mean basic supply and demand? The regulations aren't guests responsibility the hosts and airbnb should be compliant. AirBnB and competitors are very important despite their flaws. Standard rentals are too inflexible for long term (month long) travellers and the hotel industry is either too expensive or not designed for long term stays. As a digital nomad, I've had my share of bad acc…

For reference: https://news.ycombinator.com/item?id=33286238 > Standard rentals are too inflexible for long term (month long) travellers and the hotel industry is either too expensive or not designed for long term stays. Most of the major hotel brands have chains intended for long term stays. My wife, son and I stayed at one for five months a few years ago when we moved out of our apartment and decided to get a house…

Passed the edit window. Corrected link.

https://news.ycombinator.com/item?id=33287435

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#245
Airbnb Support is the worst. They speak and write very well, and make you feel they listen to you and will do their best to solve your issue. In most cases though, they will come back to you with a negative answer and will leave you in the worst of situations. You can check the reddit sub /airbnb or on Twitter.

Having 0 support like Google would be much better than being promised help will come, then having various customer agents taking over your case from scratch and then after exhaustion, being told you won't be refunded or no action will be taken

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#246

The OP seems to have spend like $3000 for a month. What's very puzzling to me is why not go to a decent hotel? I'm positive that you can easily find 3 and even 4 star hotels for less than $100 per night in Portugal. This question is not specifically about the OP but in general about people that pay so much money for an Airbnb when they can have a room in a nice hotel for the same (or even less) money. I'm not talking…

Hotel is a room, Airbnb is a home. The difference in amenities is important and when, historically, Airbnb was cheaper, it was often superior to a hotel. Nowadays, Airbnb often costs more than a hotel, and so it’s a trade-off: pay more to have a kitchen? Another aspect is per-person cost: a hotel room is typically limited to 2 people, whereas an Airbnb can be dozens, so with higher capacity requirements Airbnb can still work out cheaper.

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#247
post #222

Earlier quoted context omitted.

There's a real demand, but at one point the cost becomes too steep. The cleaning and service fees are being universally complained about. It definitely reduced some demand, especially since some of it seemed to have started recently - last year ? For long weekends, it becomes a very bad deal: the overhead of big service fees that are usually more than 1 day's rental, then you tack on the cleaning which can be 125-225…

>There's a demand for all sorts of consumer items in the world but people hit their limits. That's the thing with a lot of VC-subsidized services. There are a lot of services that consumers would be happy to, well, consume if they were cheap enough. Drivers, personal chefs, weekly housekeepers, lawn services, laundry pickup, etc. Even people with an upper middle class income are pretty selective about that sort of th…

> Kitchens are not a big deal for me when I travel. A fridge is nice but you get a small one you can use a lot of the time in hotels these days and minibars seem to have mostly gone out of fashion.

For me this is true if I'm traveling for < 1 week If I'm gone for more than that i don't want to eat every meal out and want to have some food + drink stored in my accommodation.

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#248
I've used AirBnb 3 times in 2017 in Japan with mixed success.

I will never ever use it again. Apart from being a terrible company that doesn't give a shit for the cities and communities they're destroying there's just a host of practical reasons to never ever use them.

It starts with the key exchange. In a hotel you just get the key(card) handed, go to your room and be done. You'll never have to go through shenanigans like those described in the article.

Much worse is tip toeing around neighbors who, rightfully, hate your guts. Or even worse, tip toeing around other guests, which were not part of the description.

Don't get me started on hidden cameras, which may or may not be advertised. If I pay big bucks for a room I will absolutely not run a "The Conversation" type sweep of my private quarters.

There's huge scam and safety issue with all things AirBnb. No thanks!

If anything goes wrong in a hotel there's somebody who can deal with it. I had some bozos having a party in the room above me in a hotel in Prague. A call to the reception resolved the issue in 5 minutes.

It's not the quaint experience of a host providing personal guidance to a city. Often you wind up in a bland, badly designed cookie cutter apartment managed by a faceless company.

Hotels set minimum standards. Essentially I get what I pay for. I can splurge and stay at the Hyatt or a LeMeridien, or I can travel more on the cheap and get a good bed and a reasonable bathroom at an Ibis.

Think you got a bargain with AirBnb? That may have been the case 8 years ago. Nowadays I can only suggest: Best of luck with that one.

Support if something fucks up? Well, you just read the article I suppose.

AirBnb wound up on my eternal shit list. I wouldn't touch them or any of their properties with a haz mat suit.

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#249
So I've been seeing a lot of anti or negative AirBnB reviews and comments recently and honestly, I have to ask... where the hell are people staying?

I've booked about 10 AirBnBs over the past month, while travelling through Europe. I basically had to as my mental and physical health had deteriorated due to staying in hostels, with the never ending cycle of snorers, lights on, late night returns, etc. And hotels were absurdly expensive.

Each AirBnB that I booked, in

* Barcelona, Spain

* Amsterdam, NL

* middle-Germany

* Denmark

* Norway

were all someone's extra space in their house they had; or a side unit to their main house; or their entire place and they were on travel or business outside the country.

Additionally, ALL of them I booked were far, far cheaper than hotels by many margins, and I could cook to my diet in many of the spaces I stayed. That really helped cost wise too.

None of them had ridiculous cleaning requirements OR cleaning fees (and I clean the dishes and pots and pans I use by hand simply because I need them again or otherwise, and I'm not an animal). None of them had ridiculous AirBnB fees, although most were pretty much a good deal, and then AirBnB fees made it a bit less of a good deal.

Sorry for this sounding a bit preachy, I'm well aware of the damage AirBnB does to communities, cities, countries even but I'm baffled how many shitty experiences it sounds like people are having recently.

(there's a BIG anti-tourism/anti-AirBnB mentality and movement in Barcelona, which I experienced first hand not getting any change back for a 10 euro bill on a 2 euro purchase; minor but still, sheesh)

On the other side of that, I'm also fully on board with properties that were bought explicitly to use as AirBnBs or rental homes for tourists, to return to market, and I really hope that does happen. I say that because as evidenced by my experiences, there are still places that sort of follow the original ethos of AirBnBs: rent your extra personal space out.

I typed all this from a small basement area in Norway, that I booked on AirBnB, which is very comfortable, and relaxing. I made some great pasta too, which honestly I can't say I've ever been able to do in hotels. Also, I have far greater concerns with hotels and *bugs than with AirBnBs and similar stuff, but that's just me

Honestly though, I will probably avoid using AirBnB in the future as best I can, especially as it seems unnecessary through Japan.

Re: Illegal host, electric shocks, slugs, leaks and no support – How Airbnb failed

#250

Earlier quoted context omitted.

This is a useful way to think about how markets/platforms evolve. I have yet to use Airbnb. But it seems that the target customer has changed. I have been aware of them since they first showed up on Hacker News. They were pitched as renting an airbed where hotels are not a useful choice. That target customer is a demographic that I had aged out of before they started. If they were still marketing only to very young p…

What AirBnB missed was to include hotels in its listings, which would have allowed them to over a complete experience for travelers in general. booking.com started with hotels and included more AirBnB style listings.

AirBnb lists some hotel rooms in Mexico.
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