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‘Click to Cancel’ legislation introduced in Pennsylvania

pahouse.com

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Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#241

Post by NotTheDr01ds »

dominotw wrote: post #220
QuikAccount wrote: post #4

Fully in favor of this. I recently had to cancel a subscription that had no "cancel subscription" button and instead forced you to contact customer service so they could try to sell you on discounts and etc. No, just let me cancel and get on with my day. Unfortunately, it seems health clubs(and I assume gyms?) are exempt from this when they are like 80% of the problem.

sign up with a one time generated credit card?

Most of them have discontinued the service. I think there's one left, maybe Citi IIRC? I've hesitated on opening an account since it seems like only a matter of time before they discontinue as well.

Apple Card allows you to generate a new card number, but it replaces the existing number. And you either have to tie your bank account to them to pay, or use your card number (which you might change) on payment correspondence.

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#242

Post by dhzhzjsbevs »

pishpash wrote: post #128
dhzhzjsbevs wrote: post #106

Earlier quoted context omitted.

For which you'll have a paper trail in email where they outright refused to cancel upon clear instructions to do so. Sending the charge to collections and having you incur more stress and undue charges would be incredibly foolish on their end.

They'll say that you signed a contract agreeing to cancel by their preferred method, so your attempt to cancel over email is not in good faith.

Oh wow, didn't realise it was in the contract. That's really on you. Lmao. Don't sign stupid contracts people. Cross that shit out when you sign up or Walk away.

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#243

Post by culpable_pickle »

cycomanic wrote: post #204
geoffeg wrote: post #202

Earlier quoted context omitted.

I started signing up for privacy.com, right up until the point where they asked for my username and password for my bank. Why can't they just do electronic funds transfer like Paypal? Seems like a strange user experience.

WTF! ? How does anyone sign up for a service that asks for that, especially anyone here on HN? Are banks OK with this?

Personally, I spun up an extra bank account specifically to deal with privacy integration. I push money from my main bank to the middle bank that Privacy can then pull from.

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#244

Post by jscipione »

tempnow987 wrote: post #237
jscipione wrote: post #230

Earlier quoted context omitted.

If you mess up your subscription order the company can’t help you because the subscription is through Apple, all they can do is direct you to Apple. Apple also can’t help you because they don’t have access to the company’s services to make the correction. So as a consumer you have your hands tied by Apple if you use their subscription service.

Can you provide a more specific example? The order has a detailed confirmation. If you don't like it it is easy to cancel. If you really don't like it you can get a refund. I've done a lot of subscriptions and purchases and have never had a problem with them, including getting things sorted in a few odd cases. Apple has support phone numbers with real people in a surprising number of countries. You can setup ask to b…

Sure, I ordered a subscription to audible through the App Store. They have 2 plans and I chose the cheaper one. Then I found out the cheaper one didn’t include what I wanted so I called Audible to fix the problem and they directed me to Apple since that’s how I subscribed. I then called Apple and they had no ability to help me other than the options listed in the Apo Store. So I ended up paying twice to get the upgraded plan. Apple said they would refund me a discount for the difference but they never did. I cancelled after a month and I have yet to order any more subscriptions from Apple.

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#245

Post by dheera »

pishpash wrote: post #128
dhzhzjsbevs wrote: post #106

Earlier quoted context omitted.

For which you'll have a paper trail in email where they outright refused to cancel upon clear instructions to do so. Sending the charge to collections and having you incur more stress and undue charges would be incredibly foolish on their end.

They'll say that you signed a contract agreeing to cancel by their preferred method, so your attempt to cancel over email is not in good faith.

Comcast explicitly allows for termination by postal mail in section 9.b.1 or by e-mail in 9.b.2 [0] yet they kept trying to send me to their retention department by phone.

In fact most contracts I've seen allow for termination by writing.

[0] https://wifilogin.xfinity.com/wifiterms.php

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#246

Post by dheera »

gruez wrote: post #78
dheera wrote: post #72

Earlier quoted context omitted.

One thing you can do is just tell them you're deaf, cannot do a voice call, and need to cancel by e-mail.

Sounds like an opportunity for a SaaS company to provide text to speech service for companies, so all the "deaf" people can be subjected to upsells as well!

One thing I have wanted is a transcribing system so I can take voice calls in a chat interface.

Some systems e.g. doctors, banks often still insist on phone calls so if I can present as a phone call on their end but it is chat interface for me, that is ideal.

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#247

Post by orev »

withinboredom wrote: post #160
lovecg wrote: post #56

Earlier quoted context omitted.

The problem is generally in the contract you sign when agreeing to the membership in the first place. There’s a lot of fine print stipulating how cancellation will work exactly.

Can’t you just strike that from the contract, initial it, sign the contract and return it? If they refuse the/any edit, can’t you say they negotiate in bad faith and void the entire contract?

If you don’t agree to all provisions in the contract, then you can’t become a member. Nobody’s negotiating a custom contract for every customer who walks through the door.

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#248

Post by withinboredom »

orev wrote: post #247
withinboredom wrote: post #160

Earlier quoted context omitted.

Can’t you just strike that from the contract, initial it, sign the contract and return it? If they refuse the/any edit, can’t you say they negotiate in bad faith and void the entire contract?

If you don’t agree to all provisions in the contract, then you can’t become a member. Nobody’s negotiating a custom contract for every customer who walks through the door.

That was kinda my point. If they aren’t willing to negotiate with any/all customers, it’s not really a fair contract. And I’m pretty sure they do custom contracts for the owners family/friends and sales. So it’s not unreasonable to ask for changes.

Re: ‘Click to Cancel’ legislation introduced in Pennsylvania

#249

Post by tempnow987 »

jscipione wrote: post #244
tempnow987 wrote: post #237

Earlier quoted context omitted.

Can you provide a more specific example? The order has a detailed confirmation. If you don't like it it is easy to cancel. If you really don't like it you can get a refund. I've done a lot of subscriptions and purchases and have never had a problem with them, including getting things sorted in a few odd cases. Apple has support phone numbers with real people in a surprising number of countries. You can setup ask to b…

Sure, I ordered a subscription to audible through the App Store. They have 2 plans and I chose the cheaper one. Then I found out the cheaper one didn’t include what I wanted so I called Audible to fix the problem and they directed me to Apple since that’s how I subscribed. I then called Apple and they had no ability to help me other than the options listed in the Apo Store. So I ended up paying twice to get the upgra…

That is a good example.

Were you not able to cancel the plan you didn't want and sign up with the plan you did?

If that wasn't an option (ie, you wanted the better plan right away), quickest might be to request a refund of the bad plan and then sign up with the right plan.

If you request a refund the same day of purchase I've not had a problem with that (but it hasn't happened often). I had a somewhat similar situation, and just noted that it wasn't clear that X was not included, had no problem getting a refund. I then signed up as desired.

That said, devs should have an upgrade option that charges difference ?

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