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Apple execs describe a “unique arrangement” with Netflix (2018)

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Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#241
post #91

I wonder why Netflix don’t want their content to be searchable in Apple’s TV app: > “Since TV App is not going to happen right now, there’s nothing else to get from Netflix at this time” The TV App is actually pretty great — one of the few parts of the Apple ecosystem where the garden walls are very low. I can search for a TV show or film, and even when the iTunes Store has it available, TV still suggests I watch it…

I led engineering for a product in a similar position. Short answer is that it's about who owns the consumer. When you relinquish control of the browse experience, you lose the ability to control where your users go.

For example, say Netflix allowed access and their customers got used to going to the TV app instead of the Netflix app, then Apple over time decides to feature Netflix content less and less over their own offerings or deprioritizing Netflix content in search results. They could slowly bleed Netflix's customers away. They'd also have detailed data on what Netflix content users watched.

In general, I'm with Netflix on this one considering how many businesses Apple has screwed over throughout the years when they choose to compete directly.

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#242

Earlier quoted context omitted.

That’s an extremely charitable assessment. Everybody knows what Netflix is already. There is little need for Netflix to market its service. They benefit from marketing specific shows, but I really doubt they benefit from marketing the app itself. And even if they did, 15% of their revenue for marketing? Forever? That is some amazingly expensive marketing. Apple is extracting rent, plain and simple. If they truly care…

And iOS is Apple’s walled garden: if Netflix doesn’t like the membership fee, they can always give up the iOS user base.

Sure, it’s Apple’s right to charge whatever extortionate fees they want on their platform. They just shouldn’t act surprised when governments around the world start hitting them with antitrust lawsuits and new regulations.

Or how about this: maybe they could do the right thing even if they make less profit? Because they make limitless amounts of money as it is? Nah, that doesn’t sound right.. it’s better to keep on inviting the wrath of higher powers so that they can juice the earnings per share.

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#243

Earlier quoted context omitted.

Apple’s value is the set of customers who sign up first on iOS rather than web (edit: and who couldn’t be nudged to the web). I’d guess the number isn’t the full billion, but enough that Netflix doesn’t want to lose them.

Anecdotally, there are a lot of "app only" users out there who aren't familiar with opening up a browser application and typing in a URL. I don't know what percentage of users we're talking about, there. But I have experienced plenty of users that are comfortable with tapping an app on their phones, and even installing one from an app store, but aren't comfortable with using a web browser. It's not just older, non-te…

To be fair those kids are not paying for netflix and a browser is an app or a siri command away. There are people who watch tv and others who pay the cable bill.

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#244

Earlier quoted context omitted.

For comparison Netflix spends about $1.2 Billion dollars per year on AWS (Amazon Web Services). Their total revenue last year was 27.5B. So that means that AWS fees account for 4.3% of Netflix's revenue. AWS is streaming video, operating hundreds of edge location CDN locations, and everything else running on expensive server infrastructure. AWS has real serious costs with offering that service, to the point that Netf…

I think you are underestimating the value of being present on the platform that is Apple. I basically only created my Netflix subscription (which I cancelled by now) because it was super easy to sign up on my Apple TV. I probably wouldn't have bothered to do so on a PC.

I just don't understand why netflix couldn't charge someone like you more.

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#245

Earlier quoted context omitted.

> Apple provides them access to This is in many ways the same argument that ISPs used during the net neutrality debates as to why Netflix should have to pay them extra money. Netflix was using all the bandwidth, and ISPs were keeping that access fast... blah, blah, blah. Many of the objections that I had to ISPs trying to double-dip on bandwidth fees back then also apply to this idea that Apple's product to Netflix i…

This is in many ways the same argument that ISPs used during the net neutrality debates as to why Netflix should have to pay them extra money. The parallels are there for sure. I would agree that gatekeeping is bad, and I often don't like how Apple behaves as gatekeeper. But there are massive key differences as well. Many ISPs have a local monopoly over broadband access. Many people have only a single choice for a br…

> whether or not Netflix derives value from their relationship with Apple, or not

I think that's a very different question than whether or not Apple has a strong argument that Netflix ought to pay them for that value. As an example, Apple extracts value from its customers who sign up for Netflix on its platform. But Apple is not paying any of that money back to its customers, and I doubt it would try to argue that it has an obligation to do so.

The way I see it is:

- Apple customers pay Apple for strong hardware and a vibrant platform that supports their favorite content/apps.

- Developers pay Apple for support/moderation on the app store.

I don't see the loose ends here where Netflix owes Apple anything beyond maintenance costs. Of course both Apple and Netflix benefit from each other. But the argument that Apple is providing Netflix a service by giving them access to those customers twists the relationship that Apple should have with its customers, sets up a bad incentive structure for the company, and feels very analogous to the kind of double-dipping behavior that we called out with ISPs.

The fact that Netflix gets value from Apple's relationship with its own user base does not create some kind of extra obligation for Netflix. Sometimes people/companies do things that happen to benefit other companies as a side effect of selling a product. It doesn't immediately mean everyone else who benefits is obligated to pay them money.

> The same could be said of AWS. Amazon didn't create it solely for Netflix's sake.

I don't think that's analogous at all. Netflix is directly in the category of customer that AWS is designed to serve. AWS is a hosting service that is sold to Netflix and to companies like Netflix, companies that needs hosting.

On the other hand, iOS does not exist for app developers, it exists for consumers. It's a weird perversion of that relationship to treat Netflix like they're a customer. Consumers are the customers.

Plenty of companies invert that relationship (Facebook, Google, etc); those are products where advertisers are the customer and consumers are a product that is given a benefit in the form of a free service. Apple (often to its credit) went a different direction. But it doesn't now get to pretend that it's in both positions at the same time :)

An analogous situation between AWS and iOS would be if Amazon started charging me as a consumer for access to Netflix's servers in addition to charging Netflix for hosting costs, and if AWS then argued that this was a fair price because I was benefiting from Netflix's increased performance on their servers.

> Many ISPs have a local monopoly over broadband access.

ISP monopolies made the problem worse, but their arguments about Netflix paying their "fair share" would have been disingenuous even if they were not monopolies. Customers paid ISPs for access to websites, there was nothing "fair" about ISPs trying to double-dip and charge companies and consumers twice for the same service.

Similarly, Apple customers (the people who buy its hardware and subscribe to its cloud services) pay Apple for access to the market it created. It's not unfair for Netflix to profit off of that market without compensating Apple, because Apple is already being compensated by its real customers. For an Apple exec to argue that its customer base is a service they provide to other companies is a perversion of that relationship. And pretty selective, because again, it's not like Apple is reducing prices or paying out parts of its Netflix profits to consumers for the value they provide Apple by forming that market. At least Facebook is free.

Outside of basic maintenance costs for the stuff jacurtis mentioned, stuff that's necessary to keep the app store free to access: "credit card processing, and approval into the App Store (plus according to a comment in this email, it sounds like they keep Netflix in the App Store promotion rotation as "free" ad-space)", what is Apple providing for Netflix that hasn't already been paid for by consumers?

That's the analogy I see with the ISPs: not the monopoly stuff necessarily, more the illogical feeling that multiple different parties are somehow simultaneously responsible for paying Apple multiple times for the same service or else they're freeloading.

Of course, ultimately Apple will try to extract as much value as possible out of their position, they're a company, that's what they do. They will charge Netflix because they can. But as consumers and onlookers, we don't have to pretend that they have a moral argument or buy into their public justifications about why they have the setup that they have. Netflix is not freeloading on Apple and Apple is not providing a fantastic well-priced service for developers; Apple is exploiting a position of power that allows them to charge both customers and developers twice for the same product (market access).

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#246

Earlier quoted context omitted.

> Just do what most American cities do with other natural monopolies like utilities: use careful price controls to cap margins and slow rate increases. Nothing Apple does is a natural monopoly. Artificial monopolies can be maintained through vertical integration. If you don't like their app store, use another one. If all they provide is the app store, that's easy, and every platform would have half a dozen or more. B…

What is relevant is that the App Store is a natural monopoly within the iOS ecosystem. As long as Apple has such significant market power (including a substantial market share, especially as a percentage of revenue, not just units sold) their natural monopoly on the iOS platform will extend to them being a willing participant in an oligopoly. Said state of affairs is the expected outcome of Apple having a natural mon…

> What is relevant is that the App Store is a natural monopoly within the iOS ecosystem.

That's very much not a natural monopoly, but a constraint that is forced onto the ecosystem by Apple. There is no technical reason for it existing, but it exists by design.

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#247
post #107

Earlier quoted context omitted.

The regulating bodies of those utilities work hard to create incentives for them to innovate. I spent four years of my career working on energy programs with major utilities around the country in which they tried to incentive reductions in energy usage. Which is a curious statement: why would a electrical utility want people to use less electricity? The reason is because the regulatory agencies created incentives wit…

I'd love to hear more, what kinds of incentives? Is it something like, "if you get X efficiency, you get N more dollars"?

There are a bunch of different models but they mostly come down to the regulatory agency (IE: the PUC) creating a pot of money for utilities that is paid out when they reach energy reduction goals.

You can learn more by looking into Demand Response programs and Demand Management programs around the country.

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#248
post #124

Earlier quoted context omitted.

Sorry. Poor choice of words. Alternative to what? A law that says apple must allow alternative App Stores? I'm ok with that, and it might be useful to some people. I just don't think it will affect the market much. The App Store "market" is not going to become a competitive market with a quick fix like that. Any solution that does make it a competitive market also tanks the business model. 30% to deliver an app is ma…

> I just don't think it will affect the market much. In a weird way, I think Apple and Google proved it would have significant impact, at least enough for them to put sizable effort in stopping it from happening. Otherwise Apple wouldn't be fighting tooth and nails to keep it at bay. Google also went pretty great length, through bundled contracts, backroom deals and scaremongering to dissuade partners and users from…

proves it both ways, does it not?

I mean, I agree that if Apple abandoned trying to control app delivery it would be a big deal. I just don't think a simple rule gets us there.

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#249

Tech companies that reach monopoly scale (like Apple, Facebook, Amazon) should have to disclose all their agreements and honor a "Most Favored Nation" clause giving all companies the same pricing and access as the best negotiated agreement with any one company. This is the most reasonable way I can think of without breaking them up to prevent them picking winners and losers as new opportunities emerge. If you have a…

This is a solved problem. Just do what most American cities do with other natural monopolies like utilities: use careful price controls to cap margins and slow rate increases. You don't need to invent some esoteric market-based solution, especially for a service where marginal costs are near zero and supply is almost infinite.

The price the users pay to Facebook is their privacy and attention. What would a price cap for that look like?

Re: Apple execs describe a “unique arrangement” with Netflix (2018)

#250

Earlier quoted context omitted.

This is in many ways the same argument that ISPs used during the net neutrality debates as to why Netflix should have to pay them extra money. The parallels are there for sure. I would agree that gatekeeping is bad, and I often don't like how Apple behaves as gatekeeper. But there are massive key differences as well. Many ISPs have a local monopoly over broadband access. Many people have only a single choice for a br…

> whether or not Netflix derives value from their relationship with Apple, or not I think that's a very different question than whether or not Apple has a strong argument that Netflix ought to pay them for that value. As an example, Apple extracts value from its customers who sign up for Netflix on its platform. But Apple is not paying any of that money back to its customers, and I doubt it would try to argue that it…

    I think that's a very different question than whether 
    or not Apple has a strong argument that Netflix ought 
    to pay them for that value.
Capitalism is awful in a lot of ways, but this is kind of its core thing.

    Apple extracts value from its customers who sign up 
    for Netflix on its platform. 
As opposed to what? Google/Microsoft/Roku/Sony/whoever not extracting value from their app stores?

The difference here is that Apple treats end users as customers and charges them money directly.

Google and the others extract plenty of value from you. But they do it by advertising to you and selling your information.

You can like one model better than the other, but either they're gonna extract value from you. It's just a matter of how you want it done.

    At least Facebook is free.
(actual laugh out loud)

Okay.

    I don't think that's analogous at all. Netflix is directly 
    in the category of customer that AWS is designed to serve. 
    AWS is a hosting service that is sold to Netflix, a company 
    that needs hosting.
Well, nobody likes a middleman.

Do you also hate Netflix because they're a middleman between you and the actual performers in the shows you watch? They don't pass your entire subscription fee onto the directors, writers, and actors. And even when they get paid, their agents keep some of it.

I'm not necessarily loving Apple taking a cut. I don't know if it's worth 15%. But I was initially responding to the question posed by the the great great great grandparent post (or whatever) claimed that Apple's app store provided zero value or something close to it, which I think is absurd. You may not like what they're selling and that's fine, but that's different from them offering zero value.

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