Can’t we just scan a can of Mountain Dew and sing a slogan or something, this seems extreme
I suppose this is referencing something, non US people do not get?
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FB users buying Oculus VR headsets to get customer service prioritization
241–250 of 359 posts
Re: FB users buying Oculus VR headsets to get customer service prioritization
#242Re: FB users buying Oculus VR headsets to get customer service prioritization
#243There's a bit of a story behind this. Oculus is owned by Facebook, but the Facebook website and the Oculus headsets/software are by different teams working in different states. When Facebook bought Oculus, they decided to get rid of the Oculus-specific account system and use only Facebook accounts. The Facebook account requirement took effect with the launch of the Oculus Quest 2, which launched in October 2020. Octo…
I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…
This is a recognised and effective method after standard approaches have been exausted. It goes by selveral names, though "email executive carpet bomb" is one colourful and memorable term associated with it.
http://consumerist.com/2007/05/11/how-to-launch-an-executive...
I've used this a few times myself. Again, after going through normal channels.
The mode where multiple executives are contacted (and perhaps a member or two of the press CC'd) is particularly effective as it plays off both internal office politics and the bad public relations spillover dynamic.
Remember too that such approaches aren't entirely self-serving. If you are having a specific issue, it's quite likely that many others are as well.
https://lifehacker.com/how-to-contact-executive-customer-ser...
Re: FB users buying Oculus VR headsets to get customer service prioritization
#244Earlier quoted context omitted.
I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…
What is the name of the cold calling service, for research purposes.
This Lifehacker article mentions several: https://lifehacker.com/how-to-contact-executive-customer-ser...
Re: FB users buying Oculus VR headsets to get customer service prioritization
#245Re: FB users buying Oculus VR headsets to get customer service prioritization
#246FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…
I used oops to help someone I knew several months back. It still exists and worked amazingly well.
It makes me incredibly angry that I have a long-standing issue that I can basically get no support or fix for whilst you are cheering a cordoned-off system on as ‘working amazingly well’.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#247Earlier quoted context omitted.
Kevin over here giving sass.
Good for you. Someone dear to me finds it extremely hurtful, which is why I commented. Also, I think the Kevin meme originally came from a comedy. The connotations aren't quite as nasty and serious as the Karen ones. But there are definitely other very negative name memes. I don't like any of it, but I fully accept that people can feel differently about it.
I actually agree, I wouldn't use it to describe someone, I thought it was OK to reference the meme in the abstract.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#248Before going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem. Same story with AI lockouts at Google. Even if you do have access to "someone at Google" good luck getting a clear answer of what happened or how to fix the issue.
I think we can appreciate how this is a difficult problem though. Google support would get a torrent of actual hackers contacting them to gain access to someones account. Not restoring access to a few real cases is probably better than giving access over to a hacker. GitLab recently said that customer support will not help restore access to your account if you lock yourself out unless you have an active subscription…
> Perhaps banks should offer an identify verification service?
Not sure if you mean specifically the google+bank case but that's a thing in my country, it's called "bank identity".
I file my taxes and social security forms (and can access my covid tests records) while my bank vouches for my identity, i.e. I have to go through their regular internet banking login + 2FA.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#249Earlier quoted context omitted.
I mean, seriously... wasting the time, patience and goodwill of your paying customers by under-investing in quality customer support and driving down defects?? I know it's popular to diss the "karens" of the world, but a lot of them keep in check businesses that will abuse their customers if they can get away with it. They can be a useful corrective force just like class action lawsuits can be.
A little tin foil hat but I can imagine shitty company engaging marketing companies to spread the Karen meme. It seems like anyone who tries to get proper customer service these days is cancelled with “don’t be a karen” and “#BeKind” (Nb neither of these apply to the companies of course, just customers :-))
I think the difference between a Karen and someone who simply wants adequate customer service is that the Karen will tend to abuse people who a) lack the power to help as they're too far down the corporate ladder and b) will lose their livelihoods if they shout back, making it an unsporting thing to do. You're a Karen if you shriek and stamp your feet at a teenage fast food employee over chips that are too salty, you're not a Karen if you calmly but firmly escalate things to people who do have the power to solve your problem. It's the power dynamic that makes one a Karen, "punching down" is a Karenish move while "punching up" is often fair enough in my opinion.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#250Earlier quoted context omitted.
Is there a techbro version of "Karen" because this is that. I mean, seriously... buying people's personal contact details??
Please stop using a very common name as a derogative! It's insulting to the women who have that name. Also, as you noticed, there is no male version of it. It's a decidedly sexist meme that shouldn't be promoted.
Oh hardly, using a sterotypical name is a very common comedic device. Tarquin and Julian are out-of-touch upper class people who probably go on illegal fox hunts, Karen gets unreasonably angry over petty things at low-level customer service people who can't argue back, Doris insists on driving at 25 mph in a 60 while her husband Bernard shouts at passing children for sport. Kevin is roughly the male equivalent of Karen, while Chad is a world-reknowned cad. Billy No Mates is famous for being alone, while Johnny Foreigner occasionally struggles with idioms.
Joe Public of course is usually well aware of this usage and doesn't actually think all people with these names are the sterotype they represent.