Live data from Hacker News

Adobe charges subscription cancellation fee

twitter.com

241–250 of 603 posts

Re: Adobe charges subscription cancellation fee

#241

Adobe is simply advertising their most affordable price. The options are clearly labeled at selection. They do not try to trick you. The way I see it, there are 3 possible alternatives to the current arrangement: 1) Adobe stops offering the annual paid monthly plan. This sucks because the consumer gets fewer options. 2) Adobe advertises the price of the true monthly plan. This sucks because Adobe is unable to adverti…

[deleted]

Re: Adobe charges subscription cancellation fee

#242

This has happened for years! It's not some new terrible thing. You sign up for an annual subscription, paying monthly installments. They give you the option to pay half of it out if you want to cancel, it's no different than a 12 month phone plan in places like Australia. God I hate Twitter. People on their are so used to only reading 150 characters, that it's started affecting them in their daily life, that they're…

While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process. If there was a separate box or better, a popup modal/page, that explains this, I'd give Adobe the benefit of the doubt. The problem is patterning - _a lot_ other companies monthly subscriptions don't have 50% annual cancellation fee or any cancellation fee. So this method of 'lowering the…

> While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process.

Because it’s common sense and practice.

Why would anyone commit to a yearly contract otherwise?

Re: Adobe charges subscription cancellation fee

#243

Earlier quoted context omitted.

I'm not sure what you mean, but if a debt goes to collections that ends up on your credit report. It's not like you can just ignore it forever.

Why not? I've done it. It's perfectly legal. And mostly clear in terms of repercussions (other than old debts being resurrected far longer than they're supposed to). I walked away with no medical debt from when I was young and desperately poor. And I'm glad I did.

It‘s perfectly legal for the banks or companies to send a bailiff in such a case and seize your property to pay for your debts.

Re: Adobe charges subscription cancellation fee

#244
post #6

When you sign up you agree to the fee being broken up in installments. I think they have spelled it out pretty clearly, actually one could consider it ‘free’ financing in a sense. While I don’t like what they have done I don’t see what the big deal is with it.

This: https://imgur.com/a/yQFQRKF is what you see when looking at prices and after clicking Buy Now. It says "annual plan, paid monthly", but doesn't state the fee, it vaguely mentions the price. Clicking 'learn more' does not tell you the fee. It think it's deceptive, at best.

When I read "Annual plan, paid monthly" I expect to be on the hook for the whole year. I wouldn't even assume that there is an option to cancel early.

Apparently the early cancellation fee is 50% of your remaining subscription fees. In other words it's an improvement to the actual terms I signed up for when I agreed to be committed for 1 year. I dont see why Adobe needs to explicitely "warn" customers about an option that is actually beneficial to them (the users, not Adobe).

Re: Adobe charges subscription cancellation fee

#245
post #28

Earlier quoted context omitted.

Yep, this happend to me with a LinkedIn trial. I had my credit card changed but somehow LinkedIn was able to charge the new number, which defeated the entire point. Trying to contact LinkedIn revealed they don't have any humans to contact. They even have a fake "3 minutes until you can chat with someone" that always errors out. Chargeback to the rescue, but in the future I will just switch banks entirely.

When I'm worried about a charge, I use a virtual number generator that my bank offers. It allows me to put a time limit and dollar limit on any charges. Switching banks frequently can mess with your credit score, so I'd try not to do that too much (especially if you're considering buying a home/car/etc.).

I think you may find that the swindler may be able to present the old CC number and still charge your account (which hasn't changed). Gym indenture companies are notorious for this.

I had this occur with Capital One and a scam fax-to-email company who refused to accept a trial cancellation. Even after lodging a dispute the scammers could still bill more charges, and I'd have to dispute each one until the bank made a ruling.

Re: Adobe charges subscription cancellation fee

#246
post #226

Earlier quoted context omitted.

In your country if you get into a yearly contract to rent a place and then break the contract in 2 months. Are there any consequences for the person breaking the contract?

Of course, if there is no real reason to break the lease. E.g. if you're moving to a different city for work or starting to study. Further, if something is advertised as XX Eur/mo it's implied it's a month-by-month thing. Situations you described are very very clearly marked as being a contract with a start and an end date as well as a total including any and all fees as well as cancelation terms. You can't hide esse…

The first word of the product name is "Annual". If someone proceeds to buy an "Annual" product with a lower price and doesn't bother to understand the meaning of why it's "Annual", I have no sympathy for that guy. I am on the same plan myself, it was very clear to me what they were trying to sell.

3 options, 1 yearly, 2nd yearly with monthly payment and third pure monthly. I did not have to read any long contracts to understand this.

If people don't do due diligence of 5 mins to find what is going on, it's on them..

Re: Adobe charges subscription cancellation fee

#247

Earlier quoted context omitted.

How deceptive is it from 1-10, if the name of the product starts with the word "Annual".

It doesn't on the first page so that's a 9 and it does on the second page after click through so that's a 1.

Agree

Re: Adobe charges subscription cancellation fee

#248

Earlier quoted context omitted.

This: https://imgur.com/a/yQFQRKF is what you see when looking at prices and after clicking Buy Now. It says "annual plan, paid monthly", but doesn't state the fee, it vaguely mentions the price. Clicking 'learn more' does not tell you the fee. It think it's deceptive, at best.

it clearly says "annual plan, paid monthly" which is what you are signing up for, a year long obligation, with installment payments. if you click the drop down, it shows you not only your other options but also the prices. https://i.imgur.com/CZSCvw8.png

> it clearly says "annual plan, paid monthly" which is what you are signing up for, a year long obligation, with installment payments.

It seems that a lot of people in this thread don’t seem to know the fundamental principle of contracts: Pacta sunt servanda, i.e. contracts are supposed to be fulfilled.

Re: Adobe charges subscription cancellation fee

#249
post #104

Earlier quoted context omitted.

How is it deceptive? They don't even need to let you cancel if they don't want. The point of the annual plan is that you're accepting the obligation of paying for a full year.

At no point are you told what the total for the 12 months is, nor are you told the minimum cancellation fee.

I think it's reasonable to assume to a user is able to multiply a monthly fee by the number of months in a year.

Re: Adobe charges subscription cancellation fee

#250

This just reinforces my decision to only use prepaid virtual cards for subscriptions.

The more cunning companies reject prepaid (i.e. debit) cards for this exact reason. Your ability to dispute fraudulent transactions is much reduced for debit cards so use them with caution.
Post reply on HN