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Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#241

Post by watermelon0 »

futurix wrote: post #110
SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

TV+ is a special case, because the trial period (1 year) is longer than the non-trial payment cycle (1 month). Apple Music pop-ups are annoying, but I only saw them after some iOS version updates. There's also a setting to hide Apple Music features completely.

Hm, trial period (3 months) is longer than non-trial payment cycle (1 month) for Apple Music, and in my experience, you can still use it after cancellation, until the trial period expires.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#242

Post by gowld »

freeqaz wrote: post #227
Wowfunhappy wrote: post #98

Earlier quoted context omitted.

> But you can't disable play store and framework(s) without losing a ton of integrated facilities. But can’t those basically be considered part of the operating system at this point? I can’t disable Apple frameworks on my iPhone either. Mind, iOS of course does less user tracking.

> But can’t those basically be considered part of the operating system at this point? That's exactly why I switched because the idea that I can't disable Play Services is bonkers. It does look like MicroG (open-source replacement) is maturing a lot recently though! > I can’t disable Apple frameworks on my iPhone either. Mind, iOS of course does less user tracking. Apple makes their money up front by me purchasing the…

> Apple makes their money up front by me purchasing the device. That's why they're expensive.

Apple also charges 30% of much of your software and content purchases, and the hardest isn't particularly expensive relative to similar competitor hardware.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#243

Post by gowld »

dylan604 wrote: post #215
colejohnson66 wrote: post #195

Earlier quoted context omitted.

They don’t mean it’s Android with no relation to Google; they mean that it’s Android with the Google parts removed .

I guess I'm asking what part of Android is not Google? I get trying to detach apps like GMail, Maps, PlayStore, etc. But if Google created Android, why is it assumed to be okay of doing Googly things?

Android core (AOSP) is Apache-licensed free open source.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#244

Post by wnissen »

nvrspyx wrote: post #124

About 4-5 years ago, my MacBook Pro's trackpad would randomly stop working and I would have to restart my laptop a few times to get it working again. Sometimes it would work for a few hours, sometimes a few minutes. I also dual-booted Linux at the time and the funny thing is the trackpad never had an issue under Linux. After quite a bit of researching, it led me to believe that the ribbon cable connecting the trackpa…

I had almost the same thing happen. Turned on my Mac Mini one day and it just could not see the SSD. Not even in Recovery mode. Took it in and the “Genius” tested it and said that the drive wasn’t working. They offered to replace my 1TB SSD for some large amount of money. I asked if they would sell me a replacement cable so I could see if it was the drive or the cable. Nope. Had to get it third-party, which cost next to nothing. And of course the only reason these cables fail is because they’re wafer thin and designed for laptops. When’s the last time you heard of a full-size hard drive cable failing? Never. If Apple would release a “real” desktop computer that was toaster sized instead of mini, this wouldn’t be an issue.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#245

Post by freeqaz »

gowld wrote: post #242
freeqaz wrote: post #227

Earlier quoted context omitted.

> But can’t those basically be considered part of the operating system at this point? That's exactly why I switched because the idea that I can't disable Play Services is bonkers. It does look like MicroG (open-source replacement) is maturing a lot recently though! > I can’t disable Apple frameworks on my iPhone either. Mind, iOS of course does less user tracking. Apple makes their money up front by me purchasing the…

> Apple makes their money up front by me purchasing the device. That's why they're expensive. Apple also charges 30% of much of your software and content purchases, and the hardest isn't particularly expensive relative to similar competitor hardware.

> Apple also charges 30% of much of your software and content purchases

Ah, yeah. That's a good point!

> the hardest(hardware) isn't particularly expensive relative to similar competitor hardware.

Their margins are higher though because they are more vertically integrated. Especially on the higher end phones, they make serious $

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#246

Post by jasoneckert »

There was also a CBC documentary two years ago that investigated similar complaints about Apple repair practices: https://www.youtube.com/watch?v=_XneTBhRPYk

Essentially, this blog post reinforces the findings from the CBC and indicates that little has changed over the past few years regarding Apple's repair practices.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#247

Post by donseenu19 »

Had similar experience with Apple watch. For a broken screen replacement, they quoted more than the cost of a new Apple watch (same model and color). I pointed it out and called it ridiculous. They kept repeating the same bullshit with forwarding me to 3 different teams for 1.5 hours. Finally I got fed up and ended the call.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#248

Post by plow-tycoon »

millzlane wrote: post #104

This price looks incorrect. Tier 4 damage would only be accidental damage that the customer caused. Delamination of the screen doesn't count. Tier 4 would be liquid damage. I think the rep was new to the internal tools that apple provides. A cracked display in a MBA retina 13in 2019 cost the customer $489.94 total.

That was my thought too, which I was I asked numerous times for clarification. I've gone through the screen replacement before, and the number wasn't remotely close to $2000, much closer to yours. I usually don't lean towards malice, if there's a better explanation, but he seemed quite aggressive in not answering questions and linking me directly to the product page for a new computer.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#249

Post by plow-tycoon »

merridew22 wrote: post #136
millzlane wrote: post #104

This price looks incorrect. Tier 4 damage would only be accidental damage that the customer caused. Delamination of the screen doesn't count. Tier 4 would be liquid damage. I think the rep was new to the internal tools that apple provides. A cracked display in a MBA retina 13in 2019 cost the customer $489.94 total.

Phew! Thank goodness someone finally mentioned this. The next step is to ask to speak to a manager and I bet this conversation would have gone a lot better.

> The numbers Joe suggested in this conversation are either entirely fabricated, or belong to the cost of replacing the entire machine if its experienced catastrophic damage. But, after clarifying numerous times about what the numbers actually represent and comparing to previous repair bills for the same issue, my belief is that the rep used a false and obscured repair order to persuade me to replace my girlfriend's minimally damaged screen with a new computer.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#250

Post by plow-tycoon »

jp0d wrote: post #163

I must say that all the Apple products my wife and I have used so far, have been very reliable. They're expensive but when you consider the quality and durability they usually have better value. But their repair service can be utterly rubbish sometimes. A few years ago my wife spilled some beer on her MacBook Air and the keyboard stopped working. She took it to the Apple Service centre and told her that it was a faul…

I've been using MacBooks for 10 years, and while they've recently been less reliable, I have had good experiences for at least 60% of the time. So if you can get them repaired for a reasonable price, and they don't break that often, I still don't see many good alternatives. Especially if you still like the OS
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