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Amazon has proven unable or unwilling to effectively police third-party sellers

wsj.com

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Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#241
post #192
post #58

Yikes: > A Wall Street Journal investigation found 4,152 items for sale on Amazon.com Inc. ’s site that have been declared unsafe by federal agencies, are deceptively labeled or are banned by federal regulators—items that big-box retailers’ policies would bar from their shelves. Among those items, at least 2,000 listings for toys and medications lacked warnings about health risks to children. > Of the 4,152 products…

Disclaimer: Amazon employee, opinions are my own This claim really doesn't say much on its own. There are millions (billions?) of products on Amazon. This would be potentially a lot more damning if they released how many items they searched through to identify those 4,152. It would also be nice if they provided some data on how prevalent these problems are at other retailers and marketplaces. There's reason to believ…

> It would also be nice if they provided some data on how prevalent these problems are at other retailers and marketplaces.

Good point, but I think the point is that any mass violation (let's say more than 10 SKUs) is usually an isolated event (e.g. it's one small retailer in a local environment), as opposed to "this is just the cost of doing business for any large retailer". The more apt question would be - how many violations happen in the past at a place like Walmart.

Traditional retailers are slow to introduce SKUs compared to Amazon simply for this reason - everything is hand curated and has to go through gates to ensure safety.

> There's reason to believe the problem is probably worse at Amazon

What other marketplace in the western world has nearly as many SKUs? Like even in the same stratosphere? I'd be amazed if there is anyone even close. It's easy to manage that many SKUs at scale when you get to ignore regulation that has legitimate human safety implications. So, that's what the article is saying - don't consolidate power if you're unwilling to deal with edge cases.

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#242

This article also didn't mention that when you order a product that Amazon sells alongside 3rd party vendors who use Amazon fulfillment, they mix inventory. When ordering from Amazon, I always try to buy from Amazon directly when given the option. However, on one or two occasions, I have been delivered items that were clearly used and repackaged but were sold as new by Amazon. The only explanation I've found for this…

I thought this was a well-known fact? Over the years its gone from "buy this thing from this seller" to "buy this thing and we'll send you one like it from either the third-party bin or the Amazon bin depending on who your ordered it from", and finally to "buy this thing and we'll send you one like it from a single bin".

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#244

Earlier quoted context omitted.

What would be a use case for lead paint that isn't satisfied by other options and isn't used somewhere people will be exposed to it? It's not just kids & through eating it that it can be absorbed. Being around it throughout normal environmental wear & tear is enough for exposure, enough that pregnant women are advised against any exposure at all. As for the general topic of harmful chemicals, it isn't a choice betwee…

Satisfied at what price point? Everything has a cost. Every dollar society spends on one thing is a dollar society can't use on another thing. Nobody is going to be "exposed" to a highway overpass or the hull of a ship or some chemical storage tank outside a factory enough for it to measurably affect anyone. Why can't we paint it in lead if that lasts longer for a given price point? There's all sorts of things that a…

You can't paint only some things in lead on a whole economy scale for similar reasons to Amazon not wanting to enforce separated items in warehouses.

As long as "approved for tanks" lead paint is in the supply chain, who exactly keeps the use only to tanks. There are sufficiently durable alternatives that the lowest cost is to outright ban lead paint instead of setting up an enforcement framework to chase lead paint abuse while also paying added costs for after effects of easier cheating.

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#245

The simplest solution for the consumer is to just check the seller and to avoid buying from sellers other than Amazon. No one is forced to buy from an Amazon FBA or 3rd party seller. Amazon customer support generally has more levers to help you out if you do have a problem.

This isn't possible anymore either. There are numerous reports that add up to the fact that Amazon now co-mingles all inventory, theirs and third-party, for a single product into a single bin.

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#246
post #46

That and they've gone the wall-mart route of actually PUSHING anything / the lowest price possible. I get stuff that's like 5% cheaper but quality looks to be about 50% the quality pushed on me all the time on Amazon now. I went to Amazon originally to find QUALITY products that my local stores didn't carry because of price pressures. Now Amazon seems to be switching to just being ... wall-mart and that's already nea…

Based on my limited experience of visiting Walmart, I think most of their low end products are of significantly better quality than low end products from Amazon.

Speaking of Walmart, I just noticed something very interesting. When I buy something in-store at Walmart, but pay using Walmart Pay, the credit card I've enrolled in Walmart Pay records this as an online sale when it comes to deciding what cash back rewards categories apply to it.

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#247
post #219

Earlier quoted context omitted.

Wow. Amazon sells unsafe and banned products and you literally quote the first line of the narcissist prayer: “it’s not a big deal”

That crosses into personal attack, which isn't ok here. Also, please don't use quotation marks to make it look like you're quoting some when you're not. https://news.ycombinator.com/newsguidelines.html

Hmm disagree. This was a very lightweight “hey you’re defending a pretty terrible act”.

Surely there is value to socially pressuring people who offer morally reprehensible positions?

My child had one of these low quality, high lead toys amazon sells. Babies put everything in their mouth. He was exposed to, minimal, but as we know there is no safe exposure limit to lead.

So, dang, tell em again how this amazon employee defending putting lead into children’s bloodstreams is... well I guess I just shouldn’t personally attack them, just the terrible things they are defending.

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#248

Not to sound pedantic, but I think it would be wise to always use "Amazon.com" when talking about Amazon.com, instead of just Amazon.

Sounds pretty pedantic to me. I don't think anyone reading this headline would confuse "Amazon.com" with the rain forest or the river.

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#249
post #92

> At one point in 2013, some Amazon employees began scanning randomly selected third-party products in Amazon warehouses for lead content, say people familiar with the tests. Around 10% of the products tested failed, one says. The failed products were purged, but higher-level employees decided not to expand the testing, fearing it would be unmanageable if applied to the entire marketplace, the people familiar with th…

There was a recent study that also had crossed a threshold of anecdotes [1]: "The Attorney General’s Office, in partnership with the Washington State Department of Ecology, tested children’s school supplies for harmful levels of lead and cadmium in 2017 and 2018. The tests targeted products the two agencies suspected might contain toxic metals. In total, two rounds of tests identified 51 products sold on Amazon.com t…

There's a stack of transforms here: All amazon stuff -> Things that a protective agency through highly-developed intuition suspects will be dangerous -> things actually found to be dangerous.

So it's bad news that they found dangerous things amongst a category of things that we don't want to be at all dangerous (children's school supplies). It's not surprising news that these agencies are pretty good at knowing in advance which children's school supplies are likely to be dangerous.

BTW the link doesn't bring up a specific article. It brings up a list of articles.

One wonders why the press release didn't say, Wash AG indicts school supply suppliers after joint AG-DoEcology investigation?

Re: Amazon has proven unable or unwilling to effectively police third-party sellers

#250
post #112

It seems like the main problem everyone has with Amazon is their curation. Or, to put it more amusingly, “they have too much stuff!” (They have the good stuff you want, but it’s buried in bad stuff that you don’t, too.) Is this really Amazon’s problem to solve, though? Or is this just a symptom of a bad value-chain ecosystem? Shouldn’t other players be cropping up to be external “shopping search engines” that find yo…

Of course it's Amazon's problem to solve. I am, generally speaking, no longer and Amazon customer because they've chosen not to solve it. Amazon's search functionality is the least of their problems. The fundamental issue with Amazon right now is that even if I only buy "ships and sold by Amazon.com" items, I'm still at a high risk (depending on product category) of receiving a fraudulent item that originated with a third-party seller. That's a problem that no one buy Amazon can solve.
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