241–250 of 296 posts
Earlier quoted context omitted.
Also the accounts of any business you work for or ever work for in the future!
I would consider that to be a good thing. Every business who uses Google services should stop doing it right away.
I can't understand why would somebody order something from Google and then use the chat "support" app to ask where their package is. All packages have tracking numbers and as soon as they are "on their way" you just contact the Courier or use their site to track it precisely. Why escalate it to the seller who has no idea where the package actually is?
I also use Project Fi; I also ordered a Pixel3 when it went on sale last month. Fedex attempted delivery when I wasn't home; I had important meetings the next day and couldn't stay home again, so I used Fedex's "hold for pickup at Fedex Store" feature to re-route the package. This was a crucial mistake.
Fedex then refused to deliver the package to either my house or the store; they sat on the package for TWO WEEKS, all while their "Customer Support" lied to me about what the status was (It will be delivered EOD today; it's already been delivered; it's going to be held for pickup...etc).
In the end the only way to get them to deliver my package was to contact the shipper, Google. It was delivered two days later.
I ended up having to call my bank to get a refund. It was a very frustrating experience and I really wanted to like Google fi.
Earlier quoted context omitted.
There is only one customer at Google, and it is the people buying ads. Astonishingly enough, even at moderate ad volumes there's still no customer service. You have to start spending truly astronomical amounts of money before an actual rep will attempt to help you with essentially any problem. So to Google, "actual customer" means "someone spending six figures per month on advertising on our platform". As far as I am…
I have lots of criticisms of Google, but let's not spread misinformation. GCP does offer paid support options, depending on your business requirements. If it's critical for your business then you can afford to pay a few extra hundred dollars a month
What happened to the Google that made things that Just Work™?
"At every turn the team was presented with a chance to make things better and every time they blew it." I mean, this is the history of Google in a nutshell. They deserve to be systematically dismantled by Amazon for this alone.
Amazon support has never been anything less than stellar for me. Edit: Someone downvotes my experience? Wut?
This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…
> This is the difference between Google and Amazon. As an anecdote I had a good experience with Microsoft too. Issue: standalone MS Office 2019 didn't show the update button, didn't find something online. Called support thinking, oh no, but it was pleasant: - after quick waiting period contact with representative - one or two min. standard talk then support concluded there was an issue indeed - on hold for one or two…
This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…
No it's not.
I've started to receive Spam & Phishing on the email alias I exclusively use for Amazon shopping. The emails include my full name as written in my Amazon account. I've informed Amazon support about this and asked them when, why and with whom they shared my account details. They replied, saying that they had their "specialists" look at the email I had forwarded, and that it was phishing (it wasn't, it was an "invitation" to join an amazon-review-for-free-product site) and that I should ignore it. I once again reached out to tell them that this wasn't what I asked, and that they apparently had/have a data leak. Guess what: no reply.
Amazon doesn't care either. Now, that might be different in the US, but Germany's Amazon support is terrible. I get that hiring people in Germany is expensive, but it's just annoying when you have to communicate with people that don't have a solid grasp of the language / use some low quality auto translate to handle your case.
"At every turn the team was presented with a chance to make things better and every time they blew it." I mean, this is the history of Google in a nutshell. They deserve to be systematically dismantled by Amazon for this alone.
Amazon support has never been anything less than stellar for me. Edit: Someone downvotes my experience? Wut?
Product did not arrive on time, spoke to support rep.
Rep said that it was delayed because it was coming from overseas, which the tracking information easily disproved - it was coming from Illinois. Illinois is not overseas. When told this, the rep accused me of making things up, despite having the link.
The rep then said that it had been delayed because of weather in my town. I live in this town. It was sunny the entire day in question, and the day before. When I pointed this out, he flat out called me a liar.
I then asked to speak to a supervisor, because I had been lied to twice at this point. The rep immediately began stonewalling me, and for the next 45 minutes, I became increasingly impatient with his behavior, and told him that if I did not have a supervisor in the next 5 minutes, I would be ending the chat and sending the transcripts to someone else at Amazon and following up.
At this point, he made a thinly veiled threat to ban me (I have thousands of dollars of digital content tied to my account), and I immediately ended the chat and sent the entire log to anyone and everyone associated with Amazon that I could think of.