Most of the stuff they're doing seems to be entirely commonplace for the supermarket chains we have here in Norway. The coins for the carts. Stacking crates instead of individual items. Training every employee for everything (it's not uncommon to see a store manager operating the cash register). Expecting customers to fill their own bags and charging for those bags. Smaller selection. The only unique part seems to be…
yes, reading this article as European (that never visited the US) was a weirding experience. I lived in 4 different countries in Europe, and that's exactly how every supermarket work. And to be fair, I thought that every supermarket in the world worked like that... Can you imagine when the Americans will find automatic counters instead of cashiers? :)
No offense, but it sounds like you need to travel more if you assume that businesses everywhere work like in a few European countries. Consider the vast differences in many Asian countries, to start.