meglev trains anyone? Japan has some that go 400mph
Remove United from your flight results
241–250 of 293 posts
Re: Remove United from your flight results
#242I understand that corporations like airlines are doing difficult things that very few groups are doing, and theres alot of logistics involved, including but not limited to spiky gas prices and coping with the disparities between dozens of international policies and financial regulations.
Stuff happens and people and companies mess up soemtimes. (to be clear, I don't consider this most recent event with the doctor a mess up, its an unexcusable event and way to treat a human being, and they deserve the criticism and then some)
but it's not the fact that United airlines is constantly late for its flights, overbooking, switching gates due to disorganization leaving customers on connecting flights on their same airlines scrambling across multiple terminals only to find they were 2 minutes late and United doesnt have the courtesy to acknowledge their own systematic failure and wait for its customers, or the fact that its providing horrible customer service all around.
It's the ATTITUDE they have about it. Everytime a company messes up, you have an opportunity to actually leave a really great impression by handling it well. Alot of good reviews on Amazon, restaurants and otherwise actually result form an initial messup, but the customer going out of their way to comment with how they were impressed they were with the way they handled it.
United has a blatant "we provide this to you and you obviously dont have any other choice, so deal with it" attitude. And while its somewhat true, its rubbing salt in the wound of its customers and being semi belligerantly braggatory about their stance to abuse its customers because it's one of the only choices around.
They don't notify customers when planes are late, they don't apologize, they don't initialize alternate routes, they don't apologize when they kick you off flights, they dont work with other airlines to reroute you and will make you wait days to get another flights. They don't wait for you when their own planes arrive late and other ones reroute to a new terminal for a connecting flight. Their customers are in a constant state of scramble and uncertainty.
This attitude has never worked out well in history in capitalistic environments or otherwise.
This on top of the interview I saw of the CEO yesterday and his passive attitude about the whole thing, in addition to the leaked emails telling the United Airlines employees they did the right thing, is just the icing on top of the cake failure (thats all I got right now).
Re: Remove United from your flight results
#243Incidents like this are a wake up call to process driven cultures. If the flight crew really cared about the passenger, they would have handled it differently. If the CEO really cared, he would have personally apologized to the passenger and taken care of him by now. No amount of process and regulation can build a brand as much as culture does. That's why I'm a loyal Southwest customer. They've never let me down when…
More than once my plane has been late on southwest and every time my connecting flight waited for me to arrive before departing. What a nice way to end a trip.
ha, yeh United DOES NOT wait for its customers even if 90% of the customers boarding the flight miss the flight because they were delayed on another United flight and couldn't run fast enough to the new terminal gate that the United Employees on the late flight were not abler to provide to them. This has happened to me multiple times this year with them.
Unfortunately for me, alot of these flights are booked through companies I work for, leaving me few options, but I will expressing my preferences going forward, and not buying United personalyl ever again.
Re: Remove United from your flight results
#244Earlier quoted context omitted.
It's not clear to me that the police even did anything wrong in this case either. The passenger was going absolutely apeshit and it looked like he bashed his own head into the adjacent seatrest. I'm certainly no fanboy of United, but in this case it doesn't seem like they, or the airport police, did anything particularly wrong. [edit] I suppose I should expect the downvotes to continue flowing for this comment. If yo…
They were airport police and should be familiar with the rules and regulations. This was not a case of overbooking. Laws and rules differ in this case from the lies peddled by UA and media. They didn't have legal authority to remove him in the first place. They could've done a lot of things better before assaulting him, but i don't think after that initial fact any further are necessary.
In my high school law and government class our teacher taught us that runof the mill cops rarely know the law. Also taught us that pointing out the law to the same cops was rarely going to lead to a satisfactory result. Also taught us to generally not let the cops into one's home and not speak to them without a lawyer (outside of you filling a police report).
What I though was going to be a useless required class ended up being quite educational.
The class was quite eye opening for somebody who just moved to this country 3 years prior.
Re: Remove United from your flight results
#245Earlier quoted context omitted.
In terms of culture, United needs to learn from Southwest. Southwest has great culture internally as well as externally. United has bunch of slogans as culture. Their CEO has no clue about creating a culture that delights customers. He blamed the customer in the letter and then blamed it on system failure but never on him. He failed to create a customer centric culture and instead fostered a culture that perceives cu…
Do you have some examples of Southwest's good culture? My only experiences with Southwest have been negative. a) They're always more expensive on the flights I take. b) They hide their fares from aggregators like Google Flights.
https://hbr.org/2015/12/how-southwest-airlines-hires-such-de...
"At Southwest, for example, we talk about hiring not for skills but three attributes: a warrior spirit (that is, a desire to excel, act with courage, persevere and innovate); a servant’s heart (the ability to put others first, treat everyone with respect and proactively serve customers); and a fun-loving attitude (passion, joy and an aversion to taking oneself too seriously.)"
Re: Remove United from your flight results
#246Earlier quoted context omitted.
He got assaulted. That is a case for severe damages, usually.
Sure. Photographers get assaulted too. They don't get huge payouts --you go file charges and the judge issues a sentence, some damages. Usually not a jackpot.
Layering that red-herring & straw man pretty thick.
Re: Remove United from your flight results
#247Earlier quoted context omitted.
Gee, perhaps it was because he was personally injured .
Lots of people get injured severely daily and very, very few hire high powered lawyers to litigate their case. It seems clear he wants to win "big". But you know, maybe that's what everyone one wrongfully injured does.
In civil law it's called punniative damages. It's mean to discourage same kind of behavior in the future.
Re: Remove United from your flight results
#248Earlier quoted context omitted.
United should have offered more $ to get people to volunteer. Saying that they couldn't get volunteers is like saying you can't hire developers - you can get either if you offer the market rate. Instead, United decided to use muscle instead of compensating customers for what was United's mistake.
I don't think the level of moral outrage you're expressing is commensurate with the position "the only thing United did wrong was setting their cap for overbooked flight compensation too low." And in any case, that cap is set by the department of transportation.
The "cap" is a limit on how much the airline must pay, not on how much they can pay in order to involuntarily dis-board a passenger. There was nothing stopping them from paying the passenger who "bid" $1600 to solve the problem they created in the first place.
Re: Remove United from your flight results
#249I do 100K miles a year on JAL. Rockstar airline. In the US go out of my way to fly Virgin even when I have top status on One World and could fly American. I took the American Tokyo-SF flight one as JAL was so booked. Never again. I will stay in another day. A co-work of mine just went to Japan for the first time and he has status on One World. I talked him into the JAL flight. He was amazed at the difference. America…
Jal, Korean Air, asiana, ANA, all great.
I flew Asiana a loooong time ago. Still remember that flight and the fact I took it on Asiana.
I was in economy and it was short flight but I got free tea anyway. Which is nice, because most airlines don't offer even water. But the best part was that it was poured from super nice decorated tea pot. Like "put it on display in living room" nice. 10/10, would fly Asiana again.
Re: Remove United from your flight results
#250Earlier quoted context omitted.
In terms of culture, United needs to learn from Southwest. Southwest has great culture internally as well as externally. United has bunch of slogans as culture. Their CEO has no clue about creating a culture that delights customers. He blamed the customer in the letter and then blamed it on system failure but never on him. He failed to create a customer centric culture and instead fostered a culture that perceives cu…
In terms of culture, United needs to learn from Southwest. Southwest has great culture internally as well as externally. LOL, you mean this Southwest? https://www.theguardian.com/film/2010/feb/15/overweight-film... Wait, maybe you meant this Southwest: https://www.washingtonpost.com/news/morning-mix/wp/2016/04/1...
I dont see anything wrong with your first link. If someone can't fit in their seat they should buy two seats or not fly.