Workers are spending over 6 hours a week botsitting AI, fueling job frustration

Post by jbxntuehineoh » Fri, Jun 12, 2026, 3:39 PM UTC

mettamage wrote: post #114

kqr wrote: post #88

Earlier quoted context omitted.

This is an important point. My light-bulb moment was when I talked to a product owner in a previous job, and I expressed surprise around an expensive planned change, because it didn't seem that valuable to our customers. He said, "Almost half of what we do is not that valuable to our customers, but it's valuable to him, and her, and him", pointing through the conference-room window at my fellow programmers, "and that…

By that logic, pair programming should have taken off

Post by curuinor » Mon, Jun 15, 2026, 6:59 PM UTC

haritha-j wrote: post #76

mullingitover wrote: post #67

Earlier quoted context omitted.

> customer-service employees who enjoy building relationships but are increasingly expected to supervise AI agents instead. It sucks for the employees, otoh it might be the only way we're going to beat Baumol's Cost Disease. In the past few decades productivity has exploded, but service employees have largely failed to increase productivity in any way because it's harder to automate these tasks. It's the reason the c…

Education and healthcare are both ridiculously overpriced in the US for reasons that have little to do with service costs. Questionable financial systems behind these services are much more to blame.