Every interaction I have with AI where I previously would’ve interacted with a person is worse. Whether that’s something mundane like scheduling an appointment, use at a doctor’s office, chat support. I imagine it’s cheaper for the company deploying it, but it’s all bad. It lines up with companies being more concerned with investors than actual users and customers though.
So long as it achieves something and saves money, great.
I do feel from my own anecdotal experience, they're getting better, it's hit and miss but still some terrible implementations out there.