Earlier quoted context omitted.
I'm very much looking forward to this shift. It is SO MUCH more pro-consumer than the existing SaaS model. Right now every app feels like a walled garden, with broken UX, constant redesigns, enormous amounts of telemetry and user manipulation. It feels like every time I ask for programmatic access to SaaS tools in order to simplify a workflow, I get stuck in endless meetings with product managers trying to "understan…
> Right now every app feels like a walled garden, with broken UX, constant redesigns, enormous amounts of telemetry and user manipulation OK, but: that's an economic situation. > so much less scope for engagement-hacking, dark patterns, useless upselling, and so on. Right, so there's less profit in it. To me it seems this will make the market more adversarial, not less. Increasing amounts of effort will be expended t…
I mean, services _could_ make it harder to use LLMs to interact with them, but if agents are popular enough they might see customers start to revolt over it.