Earlier quoted context omitted.
> nitpick: most users don’t care about these things until something goes significantly wrong and it impacts them, e.g. a massive data breach or persistent global downtime. > then they get angry. very angry. Yes, this has a lot of overlap with how humans differ from "Homo Economicus" [0]. Humans generally can't find out, don't know, care to know, have the time to research, or are expert enough to understand the ramifi…
I've noticed this is leading to less high quality products being produced in general. If the only real axis people understand is price then products can't compete on quality/durability/maintability/etc, and so they're pushed aside to lower the cost. A recent example: I've bought many articles of clothing from Eddie Bauer over the years because they have been generally high quality and durable, and even so are only a…
Businesses/organizations in a lot of ways act much more "rationally" than the individual consumer. So you'll see generally better car/truck maintenance in fleets than by consumers.
Then there is a cool feedback/blowoff valve where more expensive + higher quality "pro" tools get discovered by consumers, drive up demand, the price falls, and then the features become common.