Earlier quoted context omitted.
Whoever had a KPI for improving server performance and decreasing cost got their promotion that quarter, that is for sure.
Servers cost money, the client is free (and pays you sometimes)!
Which, unfortunately, cannot be measured :( so no KPIs. Darn!
Its all fun and games until you cut quality over and over so much your customers just leave. Ask Chrysler or GE. I mean they must have saved, what, billions across decades? And for free!
Well... um... not free actually, because those companies have been run into the ground, dragged through hell, revived, and then damned again.