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Rivian software update bricks infotainment system, fix not obvious

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Re: Rivian software update bricks infotainment system, fix not obvious

#231

Earlier quoted context omitted.

As somebody currently working at an automaker on software systems, the amazing thing to me is that a mess up of this level doesn’t happen weekly. It’s rough out here.

What's the priority then, telemetry data? Why is it rough out there?

Probably due to fires, failures, and fatigue.

Re: Rivian software update bricks infotainment system, fix not obvious

#232

Is it possible, as a licensee of the Rivian vehicle system, to disable the automatic OTA updates without having expert-level knowledge or tooling? Also, yes, I'm specifically avoiding using the word "owner" above for obvious reasons.

Confirming that updates are not automatic, and can be ignored indefinitely. For now.

Re: Rivian software update bricks infotainment system, fix not obvious

#233
post #13

It's easy to underestimate how hard and expensive it is to build, deploy, and remotely upgrade software that runs reliably on a fleet of diverse cars (different models, different years, slightly different components from batch to batch, etc.). It makes updating a mobile phone OS look trivial in comparison. So far, only Tesla seems to be able to update car software remotely, regularly and reliably. I'm certain it's ne…

Forget updates entirely. My car is one of the few places I expect to get software that works the first time. If you absolutely must have updates, then at least not OTA updates. Have them done at the dealership or service center so any issues can be dealt with immediately. Come on, is this engineering or hacking? This is a car, not a CRUD app. Get. It. Right.

eh i guess i disagree. We had that (& still do for some cars) for decades, and it universally resulted in terrible software that you were stuck with for the life of the car. Hard to update == hard to iterate == bad software.

Re: Rivian software update bricks infotainment system, fix not obvious

#234
I have preorders in for the R1S, the Volvo EX90, and the Kia EV9. I passed once already on buying the R1S when they had one in town available for immediate purchase, simply because they refuse to adopt CarPlay.

This incident does NOT give me confidence that Rivian is likely to offer a better alternative to CarPlay, despite their statements otherwise.

I suspect the EX90 will be what I land on eventually.

Re: Rivian software update bricks infotainment system, fix not obvious

#237
post #98

Earlier quoted context omitted.

What amazes me is that any grown up person thinks it is a good idea to update vehicles as if they were telephones Owners should have to bring the vehicle into a shop to have changes made, and they should be very rare. This lazy, control freakery of the worst kind Something very bad is going on happen and people will die before we realize that it is a stupid dangerous practice

I understand the sentiment, but think about the alternatives. There are a few different kinds of updates that can be applied, each with their own protective layers. Infotainment updates, like what happened to Rivian aren't that dangerous. You lose "convienience features" like maps, air con, etc, but generally nothing that could kill you or someone else. Then there's system updates, which is where danger noodle things…

Dad has a 1966 Oldsmobile with air conditioning. In the last 57 years General Motors has never found a need to update the switch. It still works flawlessly.

It’s stupid that we invented a way to not only remotely break an on/off switch but also a culture that rolls the dice on that until the inevitable happens.

Re: Rivian software update bricks infotainment system, fix not obvious

#239

I built a whole remote software update mechanism for a control binary that ran on 25k+ servers across multiple data centers. Rest assured that after the first time I messed it up (which required ssh into each box individually), I wrote a lot of unit and integration tests to make sure that it never failed to deploy again. One of the integration tests ensured that the app started up and could always go through the inte…

As somebody currently working at an automaker on software systems, the amazing thing to me is that a mess up of this level doesn’t happen weekly. It’s rough out here.

do you guys not have confirmed boot and swizzling to fallback images?

Re: Rivian software update bricks infotainment system, fix not obvious

#240
post #191

Move fast and break things that move fast… I don’t really like or trust most (if not all) of the established automakers, but there is something to be said for having several decades (over a century in some cases) of experience building potential killing machines vs. a company that’s not even 15 years old. The established players have put out cars which suffered freak malfunctions, but Rivian (and Tesla) seem to be st…

The moving fast components were unaffected by this issue…

I know, I just thought it was a decent pun.
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