Earlier quoted context omitted.
The issue here (as with many disruptive tech companies), is the regulatory system. It is illegal in most states to give legal advice if you are not licensed to practice law. If DoNotPay isn't licensed to practice law in California, they can't do this. And unless they have a plan to either get licensed in many states, or somehow change the law, then their business model sucks. It sounds to me that they haven't actuall…
One could also argue the real problem is the tech industry constantly ignoring regulations that were put in place for good reasons. Car dealerships are for sure a clear example of regulatory capture, but “legal advice from lawyers”, “medicine from doctors”, “insurance from companies that can prove they can pay out”, and “equities backed by actual assets” all exist for good reasons.
They were good reasons. By definition, disruptive technologies change the situation. Sometimes for the better, sometimes not. You have to leave room for innovation or you stagnate.