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Is tipping getting out of control? Many consumers say yes

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Re: Is tipping getting out of control? Many consumers say yes

#231

Post by BirAdam »

godelski wrote: post #30

One thing I've never understood is the argument for tipping. It has always been "because servers are being paid less than minimum wage." Which the issue with that is that that varies state by state. Most west coast states do not have a separate tipped wage[0]. So the question is, why do we tip at all on the west coast[1]? Worse, it seems to be expanding and increasing in size[2] The followup argument is often "well t…

Not saying it’s good or bad, but I used to know some people who made 6 figures a year on tips straight out of high school and stayed in the food business because of it. I never did… I’m not a particularly friendly or warm person. But, those people do actively defend tipping and they expressly do not want salary/wage systems.

Re: Is tipping getting out of control? Many consumers say yes

#232

Post by peterhadlaw »

jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

Please accept cash. We don't need to encourage credit card companies to track our purchases and give them the tools to control who can and cannot do business.

Re: Is tipping getting out of control? Many consumers say yes

#233

Post by jrockway »

> Clarissa Moore, a 35-year-old who works as a supervisor at a utility company in Pennsylvania, said even her mortgage company has been asking for tips lately

What sort of mortgage activity involves asking for a tip? The article didn't really go into this, but I'm very curious.

Re: Is tipping getting out of control? Many consumers say yes

#234

Post by korroziya »

jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

>and we don't accept cash either

You're part of the problem, not the solution.

Re: Is tipping getting out of control? Many consumers say yes

#235

Post by kevin_thibedeau »

ramphastidae wrote: post #217
jacktribe wrote: post #182

Earlier quoted context omitted.

Cash will tie up an additional employee behind the counter. One of the reasons we are able to not accept tips and pay fair wages instead, is because we don't need a person at the register. And while you can use that person for other tasks when there is no one in line, they do need to glove up each time they may handle a food item. Also, in LA cash is a safety issue if you plan on staying open late when traffic is low…

It seems like promoting a fairer society is a priority for you, given your focus on paying fair wages. That’s great! Please consider extending that desire to serving people who do not have credit cards or bank accounts (or crypto …) Plenty of them exist and like coffee too.

NYC had to put a stop to the cashless trend because it is unfair to only offer services to those eligible for banking.

Re: Is tipping getting out of control? Many consumers say yes

#236

Post by [deleted] »

godelski wrote: post #135
MuffinFlavored wrote: post #106

Earlier quoted context omitted.

> The followup argument is often "well they are still being under paid." While I can buy this argument, I do not think the solution is tipping The alternative is getting a restaurant to entirely change its identity. Their POS system will always have a spot for tip on a receipt. Their prices are based on the fact that they expect customers to tip the servers at least 15-25%. It's a monumental change. It's not just "pa…

> For a restaurant to pay a server what they make now ($150-$300/night tips), their labor cost would be through the roof and they would have to raise the price of the food. Is that every night or just weekends? Because everyone I've known that has cleared that kind of money has only done so on weekends (Friday/Saturday), and works at higher end or very popular restaurants. I agree that an extra $15-$30/hr would be an…

[deleted]

Re: Is tipping getting out of control? Many consumers say yes

#237

Post by datatrashfire »

jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

As someone who was in a service role and subject to an opt in post interaction survey, I don't believe systems like this are effective. They select for Karens with unreasonable demands. They use the survey to retaliate against the employee by leaving bad scores.

Re: Is tipping getting out of control? Many consumers say yes

#238

Post by kaishiro »

DrThunder wrote: post #122
tkuraku wrote: post #38

I think tipping should be outlawed. The price should be the price. Workers should not be subject to inconsistent pay for the same amount of work. In addition it gets rid of any bias in wages (more attractive people or people of different ethnicities might get higher tips for the same work).

I don't. For sit down restaurants, or many service oriented jobs it makes for a better customer experience. I agree for counter service it where they want tips BEFORE the service experience it makes no sense. You ought to try sitting down in a restaurant in the EU. They do the bare minimum to serve you. Tying a possible bonus to the way you act in customer service facing role has a lot of benefits. "In addition it ge…

To provide some additional (counter) anecdotal evidence - I moved to Melbourne several years ago and can't recall a single, bad service oriented experience at a restaurant here.

Re: Is tipping getting out of control? Many consumers say yes

#239

Post by kevin_thibedeau »

pseudo0 wrote: post #205
Insanity wrote: post #131

Earlier quoted context omitted.

As a European living in Canada, the tipping culture took some time to get used to. It's such a stupid/bad system.

Tipping in Canada is extra absurd. The minimum wage for servers and bartenders is the same as for regular workers (eg. $15.50 per hour in Ontario). But thanks to cultural osmosis from the US, 15-25% tips are also expected on top of that.

US tip workers also get full minimum wage. Tip workers who don't meet the minimum wage threshold on total earnings are compensated for the shortfall. The lower tip worker rate is a subsidy to business owners paid for by guilt tripping their customers.

Re: Is tipping getting out of control? Many consumers say yes

#240

Post by hedora »

jacktribe wrote: post #99

I've just opened a coffee shop in Los Angeles last month, and we don't take tips. We only use self-ordering iPads (I've custom coded an iOS app w/ Stripe Terminal for it), and we don't accept cash either. We've had a few customers baffled by the no-tipping policy, and still insisting that they leave a tip. Some even left cash on the counter or on the table. We had to chase a few of them down to return their money. Al…

Review / feedback programs are terrible (5/5: would f*ck over soulless management again).

If the whole point of eliminating tips is to treat the workers fairly, why not institute some sort of profit share, or monthly bonus based on YoY revenue growth?

Either way, you should accept cash.

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