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Airbnb removed my negative review

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Re: Airbnb removed my negative review

#232

Earlier quoted context omitted.

You can always book a hotel. AirBNB will not and cannot provide you a 100% care free experience because some guests are indeed liars and there are all sorts of scams both on the guest and host side. It's a kind of ebay. It's always a hit or miss.

If that’s the case, all the more reason to be mad at Airbnb for removing legitimate reviews.

Perhaps they rely on some flawed signals to make their decisions such how many positive reviews you have (the buyer) vs seller's reviews(i.e who is more likely to lie).

There could also be bad faith from Airbnb as some comments frame it but I believe most of the time it's just a tricky business. Check ebay and you see the same issues or even worse.

Re: Airbnb removed my negative review

#233

Earlier quoted context omitted.

They buy profiling information from data brokers. Cataloging online accounts is one of the services they offer.

Any idea who these brokers are? How do we opt out

Californians can opt out but you have to go to every company and there are dozens. Start with the big ones like Acxiom and Bluekai.

Many of them collect their data via third-party scripts so you should ensure those are blocked.

Re: Airbnb removed my negative review

#234
post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

To be fair, gamifcation of reviews is a very real problem. There's no good answer to this. Anyone that allows/relies on direct consumer feedback is at risk for one of the hardest problems that exist. Personally, I want to know people's great and real experiences, or terrible ones, who wouldn't!? But, once you tie it to money, it's over.

It seems like Airbnb is doing the gamification and manipulating it as well. I’d rather all reviews stay, good and bad and let the consumer decide for themselves. As soon as some reviews get promoted and others hidden I stop paying attention to them

Re: Airbnb removed my negative review

#236

Earlier quoted context omitted.

Since when is a social media account required to do online business? You also don't need a social account to login, so how would Airbnb even know that user named "John Smith" on Twitter is you?

They buy profiling information from data brokers. Cataloging online accounts is one of the services they offer.

I feel like, the reason is in the text in itself and the ML software flagged it, because it's to similar to fake reviews..

Re: Airbnb removed my negative review

#237
post #166

Earlier quoted context omitted.

I'm gonna disagree with this one. People chose to put uo with HOAs because 1) most new developments have them 2) SFH w/ HOA are more expensive

For every HOA that gets a Reddit post complaining about unreasonable behavior, there's a dozen others that just effectively keep people from turning their front yard into a wrecking yard, and probably a hundred others that don't enforce anything at all but just keep the common areas mowed.

I have 113 potions. 100 are just Gatorade in a fancy bottle, 12 de-age you by a year, and the last one turns you into a vegetable forever. Should I be allowed to give people one at random to drink?

Re: Airbnb removed my negative review

#238
post #83

Earlier quoted context omitted.

> have no social media accounts, this was my first stay at an Airbnb See what happens if you ask a bank for a loan with no credit history. Of course these are only tangentially alike, but public history is an important way to distinguish organic reviews from AstroTurf.

You're not wrong. However, if a company uses my presense (or lack of) on social media as a way to make judgements I will not give them a penny of business.

It's important to note that they were happy taking money from Guests. It's only the reviews they're blocking.

Reviews are an auxiliary cost to Airbnb. They need moderating and their Hosts complain and use up support time if bad reviews are let through. I suggest profiling users is a quick and cheap way they've done the sums on to weed out the easiest level of abuse (on both sides).

They're not going to lose any business until it affects you.

Re: Airbnb removed my negative review

#239
post #166

Earlier quoted context omitted.

I'm gonna disagree with this one. People chose to put uo with HOAs because 1) most new developments have them 2) SFH w/ HOA are more expensive

For every HOA that gets a Reddit post complaining about unreasonable behavior, there's a dozen others that just effectively keep people from turning their front yard into a wrecking yard, and probably a hundred others that don't enforce anything at all but just keep the common areas mowed.

> enforce anything at all but just keep the common areas mowed.

HOA style Large grass areas and office park landscaping mcdonaldifies America and is a travesty for the environment and water use.

Select grass areas for actual usage are okay but HOAs default to grass everywhere and bland non-native landscaping. And beige everything.

Re: Airbnb removed my negative review

#240
We recently had a maddening experience with Airbnb. We booked a long-term rental (~3 months) while our home got worked on, costing $10k+ USD (so Airbnb made a couple thousand bucks?). During our stay, we paid for our OWN cleaners to clean the house every other week and made of a video walkthrough of the house demonstrating its cleanliness. All went well until after we checked out.

The host had been living outside the US for the last couple years, and hadn't seen their house in person for a very long time. They happened to come back after we checked out, and decided to blame all the Wear and Tear from the last couple years on us. Wear and Tear is not something hosts are supposed to be able to charge damage fees for, but they rung us up for a massive damages fee (thousands of USD). We refuted the charge with Airbnb, providing our video evidence which directly countered each of the host's claims.

Airbnb didn't care and made us pay. Even though we've used Airbnb many times, I guess the host was still worth more to Airbnb than us as guests. We left a review describing the experience, and the host countered with their negative review of us. The cherry on top is that we forgot to logout of all our video streaming services from their TV, and the host's last last petty move was to delete all our user profiles from all our services.

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