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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#231

Post by beezischillin »

ehsankia wrote: post #195
SilverRed wrote: post #47

Earlier quoted context omitted.

FB runs bots over the platform to detect these accounts. Since they have everyone's contact list, they can just check your friends list and see if you appear in their contact lists. If not, they will lock you out and require you to send a photo of your ID. And even if they have not yet, they can at any time and all of your games and hardware get locked which is permitted in their ToS. Why would you want to take this…

Hmm, I can understand getting banned for having a side account. But GP claims they fully deleted their account, and created a new one. What is Facebook gonna do, punish them for no longer having a FB account? What if I happened to have deleted my FB account a year ago and want to play Oculus now? For people who don't care about the account they made a decade ago and no longer use, this seems like a reasonable and pro…

I was asked by Facebook to create a second account and hand the details over to their developers in order for them to have access to a platform we're developing for some validation regarding our use of OAuth, it's probably also against their TOS, yet had I not done that they would've locked us and our users of OAuth...

Re: FB users buying Oculus VR headsets to get customer service prioritization

#234

Post by C19is20 »

fauigerzigerk wrote: post #203
ChrisKnott wrote: post #176

Earlier quoted context omitted.

Is there a techbro version of "Karen" because this is that. I mean, seriously... buying people's personal contact details??

Please stop using a very common name as a derogative! It's insulting to the women who have that name. Also, as you noticed, there is no male version of it. It's a decidedly sexist meme that shouldn't be promoted.

Though Billy No Mates - for the lonely - exists.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#237

Post by dageshi »

hutzlibu wrote: post #232
taurath wrote: post #103

Can’t we just scan a can of Mountain Dew and sing a slogan or something, this seems extreme

I suppose this is referencing something, non US people do not get?

https://imgur.com/r/4chan/dgGvgKF

4chan post

Re: FB users buying Oculus VR headsets to get customer service prioritization

#238

Post by whimsicalism »

mwint wrote: post #146
treeman79 wrote: post #100

Earlier quoted context omitted.

A basic sanity is let the email address on file as of yesterday, and for the past 10 years take the account back. Utterly insane that this is not possible.

Maybe the fear here is the divorce scenario? I could see someone being trusted for many years up until yesterday, when they suddenly become someone you don’t want in your account.

And if the divorcee simply changes the account to a new email address?

I think there will be problems with every solution, but this one would probably resolve a lot of tnem.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#239

Post by whimsicalism »

MattGaiser wrote: post #76
delhanty wrote: post #67

> "The only way you can get any customer service is if you prove that you've actually purchased something from them," he said. Seriously, this sounds super-entitled to me. Why is this unfair? Also, the advertising supported-model has so many negative consequences. Pragmatically, FB isn't just going to fade away, so wouldn't it be better if they evolved towards a paid model? (Or at least the option to pay.)

I think if FB offered a $5 “talk to a human” option or a premium tier for users, then people would be satisfied. But instead there is this clunky hack of buying an Oculus device.

Not economical for any problem that takes more than 15 or so mins to solve.
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