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The Lonely Work of Moderating Hacker News (2019)

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Re: The Lonely Work of Moderating Hacker News (2019)

#231
post #216

Thanks for flagging flame trolls like us. People tend to get carried away in a heat of discussion, but eventually return to the mean of civility after cool-down period. Other places just impose ban frivolously, which doesn't help long term, bans destroy the community, methinks. Moderate moderation like yours is the way to go, and I'm not saying it as a kiss ass. Edit: dang, what moderation tools do you think could be…

I do think that there is room for ML/NLP tools to be useful but we haven't done much with that yet. Probably looking through the flagged comments is the least favorite, as well as most repetitive and time consuming manual activity, for all the mods who do it.

So the first problem seems to be classifying user-flagged comments based on rules violations.

And if this ML labeling is successful then do all the unflagging, or whatever is the most easily automated , most frequent action, to reduce the queue for manual processing.

Re: The Lonely Work of Moderating Hacker News (2019)

#232
Maybe Dang will never read this, but I appreciate the patience and logical (useful and firm) directions he gave when I stepped outside the posting rules for HN.

Thanks Dang, I actually learned something from how you dealt calmly with a random internet poster.

Cheers, and bravo.

Re: The Lonely Work of Moderating Hacker News (2019)

#233

> "[dang] later told me that he sees frustration at work as part of the DNA of Hacker News. “The instinct that there simply has to be a better way to build systems, and the yearning to connect with it,” he said. “If you can’t do that at your job, and few can, then you can at least dream and read and argue about it on the Internet. Hacker News is the inverse image of many people’s jobs, overlaid on top of each other—a…

Can it be more than an escape valve?

What kind of patterns can channel or harness all that escaping energy?

Also feels like there are too many escape valves on the internet and too few patterns to harness all the potential energy.

Re: The Lonely Work of Moderating Hacker News (2019)

#234

When I first discovered HN, it was like a breath of fresh air compared to Reddit etc. I have since lost faith. HN likes to masquerade as some sort of upscale establishment, high and above the petty squabbles of Eslewhere, but in the end this place too devolves into a predictable echo chamber just like the rest of them, when it comes to any topic on which people have varied opinions. This is not a place for dissenting…

This did not happen overnight; for more than a year I have been watching perfectly fine comments getting buried There's a pandemic on. Voting has been a bit wonky this year, probably because of the pandemic. People are cranky and scared and yadda. But normally HN is much more tolerant of dissent than most online spaces, assuming it's done right. Rants that call other members names or that implicitly or explicitly sug…

> Rants that call other members names or that implicitly or explicitly suggest "This will be downvoted because you are all bad people" or similar is not how to do that.

That kind of polarization does not just happen for no reason; people reach that frustration after repeatedly seeing themselves and others being downvoted anyway, no matter how flowery and sugared their dissent is.

Downvoters don't care how polite someone is, if they're saying something they don't want to be seen. It's a zero cost action for them, and easily lets them control what opinions other readers see about a topic.

Example: In every thread about browsers, if most people say they dislike Edge, anyone simply saying "Hey I like Edge, it's not so bad" gets downvoted.

So after a while that Edge user will be preemptively defensive the next time they voice their opinion, if they even feel like participating anymore.

Re: The Lonely Work of Moderating Hacker News (2019)

#235

Earlier quoted context omitted.

This did not happen overnight; for more than a year I have been watching perfectly fine comments getting buried There's a pandemic on. Voting has been a bit wonky this year, probably because of the pandemic. People are cranky and scared and yadda. But normally HN is much more tolerant of dissent than most online spaces, assuming it's done right. Rants that call other members names or that implicitly or explicitly sug…

> Rants that call other members names or that implicitly or explicitly suggest "This will be downvoted because you are all bad people" or similar is not how to do that. That kind of polarization does not just happen for no reason; people reach that frustration after repeatedly seeing themselves and others being downvoted anyway , no matter how flowery and sugared their dissent is. Downvoters don't care how polite som…

I'm pretty polarizing. I am quite the magnet for controversy.

HN is a place I spend a lot of time because the culture here is reasonable.

To me, saying "Hey I like Edge, it's not so bad" is pointless shit-stirring. It's looking to start trouble for no real reason.

It's a low value comment. The guidelines actively discourage that, so it's not surprising that it would be downvoted, having nothing to do with "disagreeing" per se.

If you have something meaty and thoughtful to say that disagrees with the majority view, the HN crowd will give you a fair shake. Jumping into the midst of a discussion where everyone is saying "This is junk!" to say "Well, I like it!" isn't thoughtful or meaty.

Re: The Lonely Work of Moderating Hacker News (2019)

#236

When I first discovered HN, it was like a breath of fresh air compared to Reddit etc. I have since lost faith. HN likes to masquerade as some sort of upscale establishment, high and above the petty squabbles of Eslewhere, but in the end this place too devolves into a predictable echo chamber just like the rest of them, when it comes to any topic on which people have varied opinions. This is not a place for dissenting…

HN likes to masquerade as some sort of upscale establishment, high and above the petty squabbles of Eslewhere, but in the end this place too devolves into a predictable echo chamber just like the rest of them, when it comes to any topic on which people have varied opinions. This isn't a place where dissenting opinions get upvotes. Why should they? I think a fair of posters with plenty of karma are still willing to po…

> I don't think hn is more broken than America or the Internet or whatever.

But HN wants to be different, with its quirky rules like not being allowed to downvote posts and replies, or needing a certain amount of karma to be able to downvote comments, and the time limits on edits etc., instead of just following the basic Reddit model.

So clearly someone at HN thought that a simple free-for-all system wasn't good enough, prone to abuse, and decided to make some changes, but HN isn't good enough either; it's still too easy for 3-4 downvoters to prevent thousands of people from seeing a comment they don't want to be seen.

It's too easy to suppress a side or view with fewer supporters here.

One thing HN should have borrowed is how some subreddits don't show a post/comment's score until N hours have passed.

If votes don't affect a comment's visibility for a while then everybody may have a chance to be heard. For more severe violations like spam or harassment, there's always the Flag button.

Re: The Lonely Work of Moderating Hacker News (2019)

#237
Obviously, to echo everyone else's sentiments, I'm grateful for dang and tbh the hn community at large.

But one thing I keep thinking back to is the abysmal discussion of the Event Horizon Telescope black hole pictures. I think they were shown around the time of this interview. I remember for the first time the threads on hn felt unmoderated or overwhelmed [1]. Like someone sucked all the air out the room, metaphorically speaking. I don't mean this as a criticism of dan or anyone else behind hn (you can even see he was actively trying to flag the worst offenders), but I just wonder what it was like behind the scenes for hn that day, how prevalent that sort of thing is, how concerned mods should be of that sort of thing in the future, etc.

[1] https://news.ycombinator.com/item?id=19632086

Re: The Lonely Work of Moderating Hacker News (2019)

#238

> "[dang] later told me that he sees frustration at work as part of the DNA of Hacker News. “The instinct that there simply has to be a better way to build systems, and the yearning to connect with it,” he said. “If you can’t do that at your job, and few can, then you can at least dream and read and argue about it on the Internet. Hacker News is the inverse image of many people’s jobs, overlaid on top of each other—a…

The phrase inverse image means something specific in mathematics, so I'm getting confused trying to connect that meaning with dang's quote—like, what is the function?

Figure and ground.

Re: The Lonely Work of Moderating Hacker News (2019)

#239
post #65

Moderation is great. Making changes that reduce the need for moderation are even better. If you were to ask yourself: how much more could we be doing with a big community of people who are mostly highly educated and technical? Is forums in the form we've had them since 1990 the optimal medium for a community? I don't think anyone would say yes and yet I don't see any effort on behalf of the people who run this place…

If you have concrete suggestions about how to reduce the need for moderation, I'd love to hear them.

Part of the need for moderation stems from people holding differing opinions on culture war topics.

Of course, this is true on any site. What bothers me about HN is that when it comes to such topics, the quality of discourse and thinking degrades so significantly from what one finds on regular topics. From my perspective, if the URL and layout/theme changed, from reading some example threads (culture war topics vs not), I'd never guess both kinds are taking place on the same site.

Of course, "people will be people", but the growing amount of polarization and vitriol online is starting to get rather concerning. I think it's fair to say that the quality of the userbase here is significantly higher than most other social media platforms, so I would be very interested in seeing if some reasonable tweaks could be experimented with to see if perhaps some approach could be found to narrow the quality gap between normal topics and culture war topics here on HN.

The main idea I've had is an experimental mode that HN could be run in for topics of this kind, just a few individual changes I can think of for such a mode:

- for downvoting, make providing a reason mandatory (pick from a list of 5 or so items)

- allow voting (up down) on more finer grained attributes (5 or so) - what those might be would require some thought, but it may be an interesting and non-harmful way to increase thoughfulness

- additional guidelines that strongly discourage:

--- stereotyping members of groups

--- mind reading

--- crystal ball gazing (using predictions of the future as rhetorical evidence in a disagreement)

--- speaking untruthfully (stating speculations as facts, and refusing to provide evidence when asked)

These behaviors are certainly frowned on if they're done "against the grain" around here, it might be a fun challenge for the majority to see what it's like to have to bite their tongues now and then. Or maybe if we were really lucky, perhaps more people would realize that a lot of the things they think are true, are often nothing more than memes, opinions/intuitions, or half-true media narratives.

Of course politics is one of the most contentious topics - always has been, always will be. The dumpster fires that are modern day Twitter, Facebook, and Reddit seem beyond rescue at this point, and mainstream journalism with its innuendo and opinion-based narratives isn't far behind. And unsurprisingly, I think it's rather fair to say that even HN has shown noteworthy decline in this regard. A common theme one often hears in these conversations is the sacredness of democracy, and how we must protect it. But if one is to mention in these threads the formerly non-controversial notion that what is actually True may have some sacredness to it as well, people seem to suddenly lose interest in the discussion.

Perhaps with some reasonable experimentation and cooperation, HN could become a place where people could once again discuss such topics with reason, logic, and truth. And if we could manage such a feat, perhaps we could also find a way to document these learnings and spread them into other social networks, perhaps lowering the amount of animosity in the world a bit in the process, altering the course of history to some degree. Twitter, Facebook, Reddit, and their ilk have little to gain (and much to lose) from experimenting with ways for people to get along better, so if they aren't going to do it, how are we ever going to get this country/world out of this downward spiral of anger? If no one is willing to do anything, then where is this road going to lead us in the end?

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