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Yelp lays off 1000, furloughs 1100

blog.yelp.com

231–240 of 317 posts

Re: Yelp lays off 1000, furloughs 1100

#231
post #42

A company like yelp making 1 billion revenue per year, I'd except they could have their employees back, for at least a couple months, maybe furlough them with 80% of their salaries...

If, like say Facebook, they expected their revenues to come back once the lockdown-forced recession is over, that's probably what they would have done. Yelp had problems before this, so this is just what's forcing them to do it now as opposed to later.

Re: Yelp lays off 1000, furloughs 1100

#232

Earlier quoted context omitted.

The first person who gets laid off is going to immediately call The New York Times, TechCrunch, Bloomberg, etc. with probably-incorrect information about the layoffs. So PR wants to be out ahead of that. The real world doesn't have atomic transactions, so you have to pick between that scenario and one where some people are worried about their job for a few hours.

> The first person who gets laid off is going to immediately call The New York Times, TechCrunch, Bloomberg, etc Why do people do this? What do they get out of it? They don't pay for tip-offs do they? Seems unethical anyway.

There are also legal aspects to doing layoffs (WARN Act, providing return transportation to home country for employees on certain visas[1], plus state-specific legislation like in California). Unethical companies have gone without doing these things in the past, so accountability is in everyone's interest here.

  [1] 8 USC §1184 (c)(5)(A): In the case of an alien who is provided nonimmigrant status under section 1101(a)(15)(H)(i)(b) or 1101(a)(15)(H)(ii)(b) of this title and who is dismissed from employment by the employer before the end of the period of authorized admission, the employer shall be liable for the reasonable costs of return transportation of the alien abroad.

Re: Yelp lays off 1000, furloughs 1100

#233
post #193
post #121

Earlier quoted context omitted.

Yelp is accused of predatory practices on business owners including pushing them to sign up for a paid subscription to hide negative reviews on their Yelp page. Otherwise, you are vulnerable to their algorithm which hides/shows reviews that are often less than favorable. Yelp reviews are now overtaking business' own pages on Google searches leaving businesses with less option to control, let alone, curate their brand…

Is there any evidence of this actually happening?

Numerous credible reports from business owners, and numerous denials from Yelp. I don't really know who to believe.

Re: Yelp lays off 1000, furloughs 1100

#235

Earlier quoted context omitted.

There are numerous accounts of businesses receiving calls from Yelp salespeople essentially telling them to buy an ad package or the negative reviews get prioritized. I agree that no one is entitled to positive promotion, but to argue that a massive platform that's established itself as the go-to place for consumer business reviews absolutely should be held to fair promotion. I can't believe that this an argument on…

> There are numerous accounts of businesses receiving calls from Yelp salespeople essentially telling them to buy an ad package or the negative reviews get prioritized. Sure, there are numerous accounts (read:hearsay) but there's zero physical or hard evidence. After all this press, don't you think there'd be at least one recorded phone conversation or email that showed up in the numerous lawsuits' discovery processe…

Louis Rossmann disagrees - https://www.youtube.com/watch?v=8hhL15yJUnI

Re: Yelp lays off 1000, furloughs 1100

#236

Earlier quoted context omitted.

I wondered this before joining a large tech company. As it turns out, a lot of engineering is done on experimentation to optimize the product. Only a small portion of users might see the experiment, and many don't succeed. An example might be complying with food and alcohol law in a single region, which you would never see unless you lived there. Another example might be a complete experimentally gated refactor that…

>Another aspect is your changes often have to be approved by a lot of people, which is not the case on small projects. So you need more engineers because you hired more middle managers? That's a little absurd in my opinion but I am likely wrong in this assumption. It just seems like the reaction to "We have lots of approvals" should be figuring out how to reduce the amount of approvals needed, not hiring more enginee…

You start out with a very light process. Then you have outages, or you discover that not every part of the system with appropriate care, etc. Then you put some process into place. That slows everyone down a bit... your business keeps growing, though, so "more slightly less efficient people" can capture more of the market than "fewer more efficient people" can because you have a calculation where something like 1000.4 is still greater than 101.0, so if that additional stuff getting done is worth the cost of more people, you keep doing it!

And you can cycle through this a few times. And yes, people will also cycle through "we need to reduce bottlenecks" and such, but at this point, you've been successful, you've got a bunch of money coming in, and pissing off your clients is something to be avoided, since individual efficiency is not the end goal by itself.

Re: Yelp lays off 1000, furloughs 1100

#237
post #162

Earlier quoted context omitted.

Yup. I don't like Yelp, but in this situation the choice isn't between layoffs and no layoffs, it's between layoffs and bankruptcy. And in bankruptcy you'd see massive layoffs anyway. There's not really even a choice here.

The choice is to build an emergency fund, just like you would do for yourself, so you can pay your rent, your bills if an accident in your life happens. Yet, financial crashes happens quite regurlarly but companies expect the gouvernment (citizens) to pay the rescue bill. And I'm not going to cry for the execs taking a 20-30% pay cut.

Running a business is different from running your personal finances.

Re: Yelp lays off 1000, furloughs 1100

#238

Earlier quoted context omitted.

> There are numerous accounts of businesses receiving calls from Yelp salespeople essentially telling them to buy an ad package or the negative reviews get prioritized. Sure, there are numerous accounts (read:hearsay) but there's zero physical or hard evidence. After all this press, don't you think there'd be at least one recorded phone conversation or email that showed up in the numerous lawsuits' discovery processe…

Louis Rossmann disagrees - https://www.youtube.com/watch?v=8hhL15yJUnI

This is exactly the video I was about to respond with

Re: Yelp lays off 1000, furloughs 1100

#239

Earlier quoted context omitted.

> There are numerous accounts of businesses receiving calls from Yelp salespeople essentially telling them to buy an ad package or the negative reviews get prioritized. Sure, there are numerous accounts (read:hearsay) but there's zero physical or hard evidence. After all this press, don't you think there'd be at least one recorded phone conversation or email that showed up in the numerous lawsuits' discovery processe…

Louis Rossmann disagrees - https://www.youtube.com/watch?v=8hhL15yJUnI

To summarize:

- A Yelp account exec inappropriately shared another business's profile stats with Louis.

- Louis reported this privacy violation to Yelp, and Yelp decided to fire the account exec.

- The fired account exec blamed Louis for getting fired and subsequently got her friends to write negative reviews on Louis's Yelp page.

That's not evidence that Yelp practices extortion.

Re: Yelp lays off 1000, furloughs 1100

#240

Earlier quoted context omitted.

Louis Rossmann disagrees - https://www.youtube.com/watch?v=8hhL15yJUnI

To summarize: - A Yelp account exec inappropriately shared another business's profile stats with Louis. - Louis reported this privacy violation to Yelp, and Yelp decided to fire the account exec. - The fired account exec blamed Louis for getting fired and subsequently got her friends to write negative reviews on Louis's Yelp page. That's not evidence that Yelp practices extortion.

Louis also found negative reviews from people who didn't live in his community and who were also friends with the Yelp salespeople who attempted to solicit business from Louis, which is so egregious.

https://www.youtube.com/watch?v=C67Lh4LE5LY

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