Gandi loses data, customers told to use their own backups • Hacker News Board

Re: Gandi loses data, customers told to use their own backups

#231

Post by justaj » Thu, Jan 09, 2020, 7:37 PM UTC

kossae wrote: post #160

gruez wrote: post #138

Earlier quoted context omitted.

>The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster. What if you don't want to cough up $10-$20 on a whim? Would doing a whois (using the NIC's whois site) suffice?

I've had this same scenario happen before, and since then I just issue a `whois` from the command line to bypass any potential frontend interception. Not sure if that is 100% full proof either though.

Isn't the WHOIS query sent unencrypted? Can't it be intercepted in that case?

Re: Gandi loses data, customers told to use their own backups

#232

Post by capableweb » Thu, Jan 09, 2020, 7:37 PM UTC

Operyl wrote: post #225

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

They never had a real "no bullshit" policy. When I had my domains with them, I had been asked to verify my identity 34 times in 12 months. 34 separate fucking times. Because "ICANN says so" or some stupid shit (their words, not mine). It stopped the moment I moved to Google Domains, where they asked once and never again. EDIT: And, to make things worse, each time I was threatened with the "confiscation" of my domain,…

Since you're giving a anecdote, let me do the same. I have about 30-40 domains with Gandi, and have been using it for about ten years. I don't remember ever verifying my identity, but guess I most have done it at least once. I have not been asked to verify anything for at least the last five years of using it.

Disclaimer: I don't work there or have any relationship, except I'm a happy customer

Re: Gandi loses data, customers told to use their own backups

#233

Post by icebraining » Thu, Jan 09, 2020, 7:37 PM UTC

gdxhyrd wrote: post #137

deanmoriarty wrote: post #110

Earlier quoted context omitted.

Stephan is the damn CEO of Gandi! Unbelievable.

Is is what happens when a CEO thinks everyone else is just under him/her, including their own clients. They start thinking they are beyond the normal people and that everything is a joke.

Eh, he sounds more frustrated and snippy to me. Still rude and unprofessional behaviour, of course.

Re: Gandi loses data, customers told to use their own backups

#234

Post by icebraining » Thu, Jan 09, 2020, 7:38 PM UTC

clSTophEjUdRanu wrote: post #120

danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Meh. It's Twitter. They lost data but arguing on Twitter circularly forever with these people solves nothing.

Yeah, but then he should shut up.

Re: Gandi loses data, customers told to use their own backups

#235

Post by todd3834 » Thu, Jan 09, 2020, 7:38 PM UTC

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

If you want an alternative to searching with a registrar you can always type:

  whois mysupergreatcoolappidea.com

into a terminal window and see if you get back a result

Re: Gandi loses data, customers told to use their own backups

#236

Post by nabakin » Thu, Jan 09, 2020, 7:38 PM UTC

danr4 wrote: post #49

EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Ironic considering her twitter profile's description says "Responsable #communication #socialmedia #digital #innovation ⌨️#webmarketing #inboundmarketing #qvt #GOT et #TWD fan"[1]

[1]: https://twitter.com/juliepelloille

Re: Gandi loses data, customers told to use their own backups

#237

Post by capableweb » Thu, Jan 09, 2020, 7:41 PM UTC

brianwawok wrote: post #214

Verdex wrote: post #123

Earlier quoted context omitted.

Really? I may have just found myself a new hobby. Search for incredibly unique (and worthless to me) domains to see if I can get people to squat on them. Heck, it could be a game ... I could get all my friends to make bingo boards ... or maybe see if I can think of some scrabble like rules.

I suspect a human gets a dump of them and decides which to pay the $10 for. For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10 ireallylikechicken.com... maybe worth the $10? (ireallylikechicken.com is available, go squat it and get rich)

Someone did buy it it!

> Creation Date: 2020-01-09T19:37:01Z

Registered with Gandi, ironically enough...

And the domain is meta! Response from HTTP GET

> Location: https://news.ycombinator.com/item?id=22001822

Re: Gandi loses data, customers told to use their own backups

#238

Post by swarnie_ » Thu, Jan 09, 2020, 7:45 PM UTC

brianwawok wrote: post #214

Verdex wrote: post #123

Earlier quoted context omitted.

Really? I may have just found myself a new hobby. Search for incredibly unique (and worthless to me) domains to see if I can get people to squat on them. Heck, it could be a game ... I could get all my friends to make bingo boards ... or maybe see if I can think of some scrabble like rules.

I suspect a human gets a dump of them and decides which to pay the $10 for. For example, asdasdahbdajsdbajdbhsbdahsdd.com... not worth the $10 ireallylikechicken.com... maybe worth the $10? (ireallylikechicken.com is available, go squat it and get rich)

ireallylikechicken.com owner.

I'll give you 20 for it?

Re: Gandi loses data, customers told to use their own backups

#239

Post by dorfsmay » Thu, Jan 09, 2020, 7:45 PM UTC

Operyl wrote: post #225

moralestapia wrote: post #87

Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…

They never had a real "no bullshit" policy. When I had my domains with them, I had been asked to verify my identity 34 times in 12 months. 34 separate fucking times. Because "ICANN says so" or some stupid shit (their words, not mine). It stopped the moment I moved to Google Domains, where they asked once and never again. EDIT: And, to make things worse, each time I was threatened with the "confiscation" of my domain,…

On the other hand, i've started using them more for DNS because the one time I forgot my password (typo in password manager I think) they made it very difficult for me to reset it, asked for pieces of ID, phone number registered in my name etc...

This is at the time of the stories of other registrars giving customer second and third chances to guess their PIN, or credit card or whatever mechanism they had, and resulting in domain hijacking.

Re: Gandi loses data, customers told to use their own backups

#240

Post by nabakin » Thu, Jan 09, 2020, 7:45 PM UTC

kryogen1c wrote: post #53

EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

This is god damn unbelievable "Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we'll have to make it clearer, and stop assuming that it's an industry wide knowledge."

Sorry, not sorry.