Earlier quoted context omitted.
If Open Whisper Systems had received a national security letter requiring them to collect more information and keep it secret that they were doing so, how would you expect them to have responded to that subpoena?
NSL can't require to collect new business records. They can only compel you to disclose business records that you already have. This is beyond the legal authority of an NSL.
So, you have to assume they'll always get more power and surveillance over time via secret orders if there's no consequences for them demanding it but people on other side can be massively fined or do time for refusing. Organizations about privacy protection simply shouldn't operate in police states like the U.S..