What I really care about: Who gets to decide who is a troll and who isn't?
People have been trying to automate moderation and make it perfectly fair for a long time now. It's basically impossible. If you do it at all, you have to use people, which makes it suck. If you don't do any moderation, you get a sewer, and then you get shut down. You can try to exclude only illegal stuff and stand on free speech, but in terms of content you still have a sewer. To be fair, most of the stuff that move…
Rather, what I am concerned about is the broader conversation which takes place in articles like TFA, by prominent people such as Pao, and by journalists. This broader conversation uses the word "troll" - but who gets to decide which opinions are in that bucket, and therefore not acceptable?
It is easy to say racists are trolls, it's uncontroversial for the most part. But what about, say, gender-critical radical feminists? These are people who challenge certain received beliefs around what gender means, or should mean. They are not hateful, and they are 100% serious about making the world better for women, yet are often accused of transphobia (and worse) for what they believe. They get death threats (from other people who also call themselves feminists) and the rest of it. And it would be so easy to place them in the "troll" category.