Stripe Is the New PayPal • Hacker News Board

Re: Stripe Is the New PayPal

#221

Post by akshatpradhan » Thu, Jun 18, 2015, 5:45 PM UTC

pc wrote: post #197

pen2l wrote: post #196

Earlier quoted context omitted.

Not to knock on you, but I'm starting to see this is a trend. I was on the hn irc channel, and numerous people complained about the same thing. That you're always very willing and ready to offer support here on HN by saying "Sure, just email me!" but when these folks do email you, they are ignored. I don't know if this is a clever PR strategy to contain and direct fallout to a private medium so it never sees light of…

I wasn't in the IRC room, but I'll go take a look at what happened there -- thanks for the heads up.

I'm not trying to be negative, but the stripe channel is very active. Why aren't you assigning someone to give 100% attention to this concentrated collection of YOUR users?

Re: Stripe Is the New PayPal

#222

Post by frankdenbow » Thu, Jun 18, 2015, 5:45 PM UTC

jeffmould wrote: post #204

pc wrote: post #191

Earlier quoted context omitted.

Hm, I never received anything! Can you send it again? (Two of us from Stripe, myself included, have already been in contact with disappointeddev.)

Not sure if this is the case for you all or not, but several years ago I was consulting for a company who was having serious support issues similar to this where random customers swore they were sending support requests via email, yet the company wasn't receiving them. Because it was working properly for some and not others we didn't think it was an issue on the company side of things. In the end though it was overly…

Especially if you're forwarding from your company domain to a gmail, some will be stuck in the company domain email and not get forwarded (has happened to me many times).

Re: Stripe Is the New PayPal

#223

Post by new_hackers » Thu, Jun 18, 2015, 5:47 PM UTC

dlhavema wrote: post #171

pc wrote: post #115

Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.

+5 for the CEO of the company responding in under 45 minutes to a post from a disgruntled customer.

-1 for CEO to be sitting around reading HN enough to respond within 45 minutes. Get back to work! :-)

Re: Stripe Is the New PayPal

#224

Post by Diamons » Thu, Jun 18, 2015, 5:47 PM UTC

giarc wrote: post #72

[deleted] wrote: post #18

[deleted]

When getting downvotes, the worst thing you can do is edit and ask why you are getting downvotes. That typically results in more downvotes.

Why is that, and why are you supporting such sheer stupidity?

Re: Stripe Is the New PayPal

#225

Post by jes5199 » Thu, Jun 18, 2015, 5:48 PM UTC

sethd wrote: post #57

hellbanner wrote: post #42

-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…

Name is not validated and seems useless to even collect. However both billing Address line 1 and Zip code can be validated by processors, including Stripe.

yeah, but Line 1 is considered unreliable and stripe doesn't automatically use it - they have an API to let you know if line 1 fails, but you have to cancel the transaction yourself

Re: Stripe Is the New PayPal

#226

Post by Kalium » Thu, Jun 18, 2015, 5:48 PM UTC

huhtenberg wrote: post #215

pc wrote: post #115

Stripe CEO here. I just wanted to let everyone know that I'm taking a look at what happened here. OP (disappointeddev), if you could drop me an email, that'd be great: patrick@stripe.com.

Patrick, since you are here - The service your provide is excellent, I adore the way Stripe does things in general, but your tech support absolutely positively blows . We've been using Stripe for year and a half now and we had to contact support several times (6-7 ?). Every single time I would hear NOTHING back for few days, then I will log onto your IRC channel and start, basically, bitching. Lo and behold, not a mi…

I am reminded of customer support lines in general, which somehow always seem to be experiencing unusually high call volumes...

Re: Stripe Is the New PayPal

#227

Post by pc » Thu, Jun 18, 2015, 5:49 PM UTC

akshatpradhan wrote: post #221

pc wrote: post #197

Earlier quoted context omitted.

I wasn't in the IRC room, but I'll go take a look at what happened there -- thanks for the heads up.

I'm not trying to be negative, but the stripe channel is very active. Why aren't you assigning someone to give 100% attention to this concentrated collection of YOUR users?

Oh, we do -- we've hired a few people to help users in #stripe on a full-time basis.

Re: Stripe Is the New PayPal

#228

Post by ianhawes » Thu, Jun 18, 2015, 5:49 PM UTC

mseebach wrote: post #27

Pick two: - Strongly regulated banks/strong consumer protection in financial services. - Good merchant customer service. - Cheap credit card processing.

Stripe hardly qualifies as "Cheap credit card processing".

Re: Stripe Is the New PayPal

#229

Post by walterbell » Thu, Jun 18, 2015, 5:51 PM UTC

boomzilla wrote: post #188

viggity wrote: post #117

Earlier quoted context omitted.

There are many services that will do data sanitation. It can be difficult but certainly seems in the purview and capabilities of a $170 Billion company (visa). You can get pretty far with with fuzzy matching or just a simple levenshtein distance between name on record and name sent with order.

I understand UPS is probably not the most popular name around here, but their address API is actually quite good. I would also trust them with the data quality as they actually got real people verifying the addresses when packages are delivered.

Is that available to all accounts?

Re: Stripe Is the New PayPal

#230

Post by fencepost » Thu, Jun 18, 2015, 5:53 PM UTC

jeffmould wrote: post #204

pc wrote: post #191

Earlier quoted context omitted.

Hm, I never received anything! Can you send it again? (Two of us from Stripe, myself included, have already been in contact with disappointeddev.)

Not sure if this is the case for you all or not, but several years ago I was consulting for a company who was having serious support issues similar to this where random customers swore they were sending support requests via email, yet the company wasn't receiving them. Because it was working properly for some and not others we didn't think it was an issue on the company side of things. In the end though it was overly…

I suspect a large overlap between the words likely to be used in email to Stripe (support or CEO) and the words likely to be used in e.g. 419 scams. Bad Bayesian filter seeding could easily impact legitimate messages in that case.