Earlier quoted context omitted.
> friction = focus, focus = product AI tools have put friction where it should be - by eliminating incidental friction. By incidental friction I mean, things that were really not ambiguous, but were made so due to lack of access to resources. As an example, if i needed to navigate, I used a paper map. There was friction in pulling out a map, planning a route etc. This took time. With digital mapping apps this sort of…
This distinction between ambiguous and incidental friction is brilliant. Was just talking about it with my wife because your specific example of a map has been a running debate between us. I just pick the least cost path via the algorithm to the point where I have poor spatial awareness. My father in law insists on using paper maps because he wants to know where everything is to be helpful. For me, the ease of the al…
Agree, and I have the same worry, and so did the OP to the point that he considers canceling his AI subscription. Most of have to first get through the incidental friction to be able to arrive at expertise to address ambiguity.