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81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

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Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#221

Post by billfor »

crazygringo wrote: post #97
graemep wrote: post #73

Earlier quoted context omitted.

Paper also does not run out of battery or smash if you drop it.

It does, however, easily get lost or left behind. Phones, on the other hand, can be charged. And if they're smashed, you can just log into your account on a friend's phone if you haven't replaced yours yet. If you can't even do that, you can go to the ticket window and they can look up your account information and verify your ticket.

In New York the commuter trains use etickets and if you smash your phone you can just log into your account on a friends phone, but they track how many times you do that any only allow 3 switches. They don't say 3 switches in a certain period, it just says you can only log in 3 times and then the account is locked. After that you have to call them -- and who knows what....

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#222

Post by abnercoimbre »

rvba wrote: post #211
kleiba wrote: post #200

My wife and I had an appointment last week to apply for a line of credit. We talked it all through with the clerk and decided to go for it, so he started the whole process on his computer. His jaw dropped half-way through when he asked for my wife's and my phone number, and I had to tell him that I don't own a smart phone. Turns out you must have a smart phone because the system sends you some kind of code to verify…

I understand what you mean, however it's still quite hilarious that there is an user on checks notes hacker news, who does not have a phone. This reminds me of the Japanese cybersecurity minister who did not use a computer. Bonus points if you work at Apple, or Google and work on iOS or Android. Would explain a lot why they are the way they are.

I know Chrome / Chrome-adjacent googlers who swear by Firefox.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#223

Post by WarmWash »

moondance wrote: post #67
crazygringo wrote: post #52

From my quick research online, it seems they've gone digital-only for season tickets because they don't want people just reselling them to turn a profit. They want actual season-long fans, so now if you transfer too many games they can track it and ban you. This is essentially anti-scalping. There's a legit justification. You can still buy paper tickets at the stadium for a single game. But not for season passes anym…

Have you had the pleasure of coaching a technologically illiterate grandparent through the process of learning how to use a smartphone? It’s a never-ending job and disheartening for all parties involved. Modern mobile UX is not designed with accessibility for the elderly in mind, and it is constantly changing in a way that demands constant re-learning. Not to mention the disabilities and neurological conditions often…

I think the most frustrating thing is that UI's largely haven't improved in 10-15 years, yet we still get constant changes from people trying to justify their jobs or manufacture "impact".

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#224

Post by reconnecting »

kleiba wrote: post #200

My wife and I had an appointment last week to apply for a line of credit. We talked it all through with the clerk and decided to go for it, so he started the whole process on his computer. His jaw dropped half-way through when he asked for my wife's and my phone number, and I had to tell him that I don't own a smart phone. Turns out you must have a smart phone because the system sends you some kind of code to verify…

The uncomfortable truth is that they most probably need your phone to check the online accounts you have. I believe most bank applications do it automatically as part of fraud prevention. May I ask, what is the country?

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#225

Post by raw_anon_1111 »

moondance wrote: post #67
crazygringo wrote: post #52

From my quick research online, it seems they've gone digital-only for season tickets because they don't want people just reselling them to turn a profit. They want actual season-long fans, so now if you transfer too many games they can track it and ban you. This is essentially anti-scalping. There's a legit justification. You can still buy paper tickets at the stadium for a single game. But not for season passes anym…

Have you had the pleasure of coaching a technologically illiterate grandparent through the process of learning how to use a smartphone? It’s a never-ending job and disheartening for all parties involved. Modern mobile UX is not designed with accessibility for the elderly in mind, and it is constantly changing in a way that demands constant re-learning. Not to mention the disabilities and neurological conditions often…

No it’s often just stubbornness. My dad is 85 and he can take the time to learn anything he wants to learn. But refuses to change when he doesn’t.

My mom is 83, a retired school teacher and she has been using computers since 1986 and has an entire networked computer setup in her office with multiple computers and printers. She went from the original Apple //e version of AppleWorks to Office now.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#226

Post by budman1 »

EvanAnderson wrote: post #179
this_user wrote: post #158

Earlier quoted context omitted.

That's their choice, but they also choose to suffer the consequences. Expecting the world to cater to your needs specifically is such a typical boomer attitude and should no longer be tolerated.

You will be the "boomer" some day. I wish people had more empathy. An example: Presbyopia came on hard for me in the last couple of years Now I really appreciate low-vision affordances that, as a younger person, I couldn't have cared less about and would have seen as an unnecessary cost.

I used to laugh about the 'picture signs'; like the universal nose in book sign that means library. Or the airport logo on the exit sign on the freeway.

Until I spent some time in a country whose predominate language (and signage) was not english.

Maybe those pictorial signs are a good idea after all.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#227

Post by tomwheeler »

MiddleEndian wrote: post #197
the_snooze wrote: post #171

Earlier quoted context omitted.

I'm not a fan of the "something better" phrasing myself. It's very much anti-systems-thinking. Engineers should be honest that everything is a tradeoff. For the up-front convenience you get with phone tickets, you impose additional failure modes, dependency chains, and accessibility issues that simply weren't a problem with paper ticketing. The "phone-ification" of everything will probably bite us in the behind in th…

>For the up-front convenience you get with phone tickets Even as a person who does have a smartphone, I feel like phone tickets are anti-convenience because they rely on terrible apps like TicketMaster. It's only a positive trade-off for venues or whoever. If they texted or emailed me a QR code, that would be a positive tradeoff (and a texted QR code would probably work for this guy's flip phone too)

> I feel like phone tickets are anti-convenience because they rely on terrible apps like TicketMaster.

Case in point: I traveled from St. Louis to Houston for a concert a few years ago. Before I left home to catch my flight, I installed the Ticketmaster app on a phone and verified that I could bring up the tickets. When I tried it again in my hotel an hour before the conference, it no longer worked because the fraud detection in their app was apparently confused as to why I was now in Houston.

Fixing this took 45 minutes on hold to get a support agent and a frantic call to my wife so she could check the disused email address I used to sign up for Ticketmaster 20 years earlier and get the verification code they sent.

There are a lot of reasons to dislike digital tickets, but this is one of them. I used to go to dozens of concerts every year. Now it's such a hassle that I don't bother unless it's small venue that doesn't play these games.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#228

Post by raw_anon_1111 »

jjulius wrote: post #198
raw_anon_1111 wrote: post #190

Earlier quoted context omitted.

And that will slow it down for everyone. Not to mention that HN users will then whine about the surveillance state

It could slow it down for everyone, or just the season passholders. If it does, oh well - there are worse things than taking an extra 10-15 minutes to get into a stadium. >Not to mention that HN users will then whine about the surveillance state. Pretty sure, given the comments in this very thread, that HN collectively understands there's more surveillance happening on your phone than with another person making sure…

And HN users are not knowledgeable. When I challenge people to tell me how much surveillance can a third party app do on iOS without your permission…crickets.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#229

Post by kleiba »

stetrain wrote: post #217
kleiba wrote: post #200

My wife and I had an appointment last week to apply for a line of credit. We talked it all through with the clerk and decided to go for it, so he started the whole process on his computer. His jaw dropped half-way through when he asked for my wife's and my phone number, and I had to tell him that I don't own a smart phone. Turns out you must have a smart phone because the system sends you some kind of code to verify…

2-factor authentication codes via SMS are pretty common and don't require a smart phone. You haven't run into this before?

No, I don't really use a lot of service that require 2FA and for the ones I have to (e.g. work), there's always been a workaround.

But this might not really have been a 2FA case - I mean, I was physically sitting in the bank.

Re: 81yo Dodgers fan can no longer get tickets because he doesn't have a smartphone

#230

Post by raw_anon_1111 »

tacticalturtle wrote: post #110
ttfkam wrote: post #80

Earlier quoted context omitted.

Visually impaired people use smartphones too. If the app isn't supporting the accessibility features of the platform, it should still be held liable under the ADA. (Unfortunately it won't as was found when Southwest Airlines was sued over this. Congress hasn't updated the ADA to include web sites since the ADA precedes the web and so it wasn't enumerated explicitly. Also unfortunately, the GOP who have never been hug…

Visual impairment was just my naive example - but maybe there’s a better one that still persists. Regardless, maybe there’s a path to legislation forbidding smartphone requirements for huge monopoly businesses like national professional sports leagues. I’d hate for ownership of a consumer device to become codified as a requirement for participation in activities like this.

Yes because we really need to give the government more power to selectively go after businesses - what could possibly go wrong?
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