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Proton spam and the AI consent problem

dbushell.com

221–230 of 446 posts

Re: Proton spam and the AI consent problem

#221
I really hope the Proton PMs are watching this.

Their main business offerings are privacy and security. The fact that they were able to pull customers away from Google shows that switching costs are low.

Your reputation is your moat. If you ruin it by acting like Google, you're filling your own moat.

Re: Proton spam and the AI consent problem

#222
post #82

I'm with proton on this tbh. It's not a lumo update, it's an attempt to tell people who don't use lumo about it's existence. Maybe it's not something you want to read but an email saying "hey, have you heard of this thing called lumo" is not something you'd send out to existing lumo users

Over in the Proton subreddit we've been wondering if there is currently some kind of Anti-Proton campaign going on. Constantly people will loudly complain about completely benign things and get lot's of people agreeing with them.

I thought the same thing last night when this was first posted. Lots of "if they can't get this right do they even care about users" as if a slipped-up miscategorization of a marketing email is the same as an oil company leaking waste into a river.

I operate on the assumption they hold firm on their technical commitments of encrypted email, email obfuscation, decent VPN and a solid password manager.

Call them out on mistakes, sure, but this blog post was written like a manifesto for something so minor.

Re: Proton spam and the AI consent problem

#223

I think we must make it clear that this is not related to AI at all, even if the product in question is AI-related. It is a very common problem with modern marketing teams, that have zero empathy for customers (even if they have one, they will never push back on whatever insane demands come from senior management). This is why any email subscription management interface now is as bloated as a dead whale. If too many…

The idea that the marketing team has the ability to really push back against senior management doesn't align with the reality I have seen. The best they can do is say that this will do brand damage -- but they don't have the ability to really call the shots. Most organizations marketing is not in a real seat of power - more like an advisory position.

I'm not trying to unfair to marketing - they do have an important role - I have hardly seen a company give marketing real power at an org. So the idea that this is because marketing don't push back on senior management -- is because they know they don't have the power to do this.

Re: Proton spam and the AI consent problem

#224
> Has anyone else noticed that the AI industry can’t take “no” for an answer? AI is being force-fed into every corner of tech.

And yet this blog post is guilty of the exact same thing. It's just a complaint about which marketing messages get categorized as which newsletters you can opt in or out of (a valid complaint but pretty boring), but slaps "AI Consent" in the title to turn it into clickbait because the marketing message happens to be about an AI product.

This spam has been a problem for decades. It didn't arise with AI. I haven't even noticed any uptick with AI.

Re: Proton spam and the AI consent problem

#225

I think we must make it clear that this is not related to AI at all, even if the product in question is AI-related. It is a very common problem with modern marketing teams, that have zero empathy for customers (even if they have one, they will never push back on whatever insane demands come from senior management). This is why any email subscription management interface now is as bloated as a dead whale. If too many…

I feel more and more like. That email should be like DMs. Do you want to accept emails from xxx? Yes No On client side...

I think that would lead to this:

Do you want to accept emails from "For a limited time, save up to 35% on orders from Fluppsi! Click Yes for this amazing opportunity!"

Re: Proton spam and the AI consent problem

#226
About six months ago I switched to completely self hosted email in Hetzner, waited the billing period to receive outbound access, but still use free forwarding for outbound by default. People always complain on forums about the struggles of self hosting, but outside of an occasional email I have to whitelist because of spam filters, it's nearly hands free (mailcow).

I setup aliases for every single one of my existing protonmail and gmail accounts, and now have them forward to my aliases. I can still use my old accounts, but everything is now ran through my systems, my data that I control.

I recommend others look at doing the same.

Re: Proton spam and the AI consent problem

#227
Is anyone actually like super hyped about "Building AI Agents" with this and that? I wish I could get excited and just become a 100% AI Agwnt vibecoding all day and building AI agents to do AI stuff but like, I don't know?

Is there a crowd that just drools whenever a new way to "Build AI Agwnts" or "Agentic Workflows" comes out or something?

Re: Proton spam and the AI consent problem

#228
post #75

Earlier quoted context omitted.

>I disagree: in as much as I have noticed this far more with AI than any other advancement / fad I agree with gp that new spam emails that override customers' email marketing preferences is not an "AI" issue. The problem is that once companies have your email address, their irresistible compulsion to spam you is so great that they will deliberately not honor their own "Communication Preferences" that supposedly lets…

> That said, I have 3 gmail.com addresses and none of them have marketing spam emails from Google about Gemini AI showing up in the Primary inbox. That's because they put their alerts in the gmail web interface :-/ "Try $FOO for business" "Use drive ... blah blah blah" All of these can be dismissed, but new ones show up regularly.

>That's because they put their alerts in the gmail web interface :-/

I agree and that's what I meant by Google's "web apps" having promos about Gemini.

But in terms of accessing Gmail accounts via the IMAP protocol in Mozilla Thunderbird, Apple Mail client, etc, there are no spam emails about Gemini AI. Google could easily pollute everybody's gmail inboxes with endless spam about Gemini such that all email clients with IMAP access would also see them but that doesn't seem to happen (yet). I do see 1 promo email about Youtube Premium over the last 5 years. But zero emails about Google's AI.

Re: Proton spam and the AI consent problem

#229

Earlier quoted context omitted.

> I think we must make it clear that this is not related to AI at all There are clear AI-specific reasons why it's being crammed down everybody's necks. Namely: someone in management has bet the entire strategy on it. The strategy is not working and they need to juice the numbers desperately.

It's not really AI itself though, it's just whatever the current hype cycle is - it was crypto and cloud before this.

Cloud is probably the better comparison, since crypto never had the sort of mainstream management buy-in that the other two got. Microsoft's handling of OneDrive in particular foreshadows how AI is being pushed out.

Re: Proton spam and the AI consent problem

#230
post #51

I think we must make it clear that this is not related to AI at all, even if the product in question is AI-related. It is a very common problem with modern marketing teams, that have zero empathy for customers (even if they have one, they will never push back on whatever insane demands come from senior management). This is why any email subscription management interface now is as bloated as a dead whale. If too many…

I disagree: in as much as I have noticed this *far* more with AI than any other advancement / fad (depending on your opinion) than anything else before. This also tracks with every app and website injecting AI into every one of your interactions, with no way to disable it. I think the article's point about non-consent is a very apt one, and expresses why I dislike this trend so much. I left Google Workspace, as a pay…

Yeah this is not a new thing with AI, you can unsubscribe all you want, they are still gonna email you about "seminars" and other bullshit. AWS has so many of those and your email is permanently in their database, even if you delete your account. I also still get Oracle Cloud emails even though I told them to delete my account as well, so I can't even log in anymore to update preferences!
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