Live data from Hacker News

'The tyranny of apps': those without smartphones are unfairly penalised

theguardian.com

221–230 of 870 posts

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#221
post #207

Earlier quoted context omitted.

Doctors take an oath to do no harm. With few exceptions, they are not required to treat patients. If you were correct, you could get cosmetic surgery for free and with no prerequisites, assuming it wouldn’t harm you.

Why shouldn't they?

That would be called “slavery.”

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#222

People are writing this off, but it eventually becomes impossible not to own a smartphone; an expensive device, with an expensive monthly plan, and an absolutely terrible privacy record. Eventually more businesses will require smartphone usage just to use their services. There could even be a time when government services require it.

This has always been the case though. Before the smartphone, it was computers and internet; before that it was landline phone service. Both of the latter were far more expensive than a modern smartphone, so we are actually making progress in reducing barriers to social participation.

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#223
post #85

Earlier quoted context omitted.

As a user of Greggs and McD (UK) I can maybe offer some insight. Fairly obviously the discounts are to encourage customer loyalty so you keep going to McD rather than somewhere healthier. Also to get you to come back - if you haven't been for ages they may offer a 99p big mac to get you back in. As to why apps rather than paper coupons, my closest McD has a typically had group of about 20 people waiting for the 50 it…

I've also seen it explained that it's part of their toolset in extracting maximum "value" from a customer. Richer customers self-select to pay higher prices without the app as they can't be bothered faffing around to find the digital coupon/deal/whatever combination (you can, of course, only use one of the wide range of deals at a time). Poorer customers will invest the time in finding and using a deal. They both get…

Yeah probably that too. I can't actually be bothered to use the McD app although the Leon one with free coffee for £25/mo is good.

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#224
post #141

Earlier quoted context omitted.

> 1. Parking apps are worse than parking meters. I certainly don't agree with that one. I really don't miss having to pay for a fixed number of hours and then having to figure out what to do if I'm running late (or wasting money if I get back early). > 4. Airline apps that are worse than just printing a boarding pass. Unless the app is exceptionally horrible you can just export it to Apple/Android wallet which is muc…

> Unless the app is exceptionally horrible you can just export it to Apple/Android wallet which is much more convenient than having to find a printer. Why do iOS and Android phones have a "wallet", and why a boarding pass would have anything to do with it? There's an electronic solution strictly better than the app, for when you have no printer handy: just give the user the goddamned PDF ! Works everywhere, works off…

I have a few qualms with this app:

1. For a Linux user, you can already build such a system yourself quite trivially by getting an FTP account, mounting it locally with curlftpfs, and then using SVN or CVS on the mounted filesystem. From Windows or Mac, this FTP account could be accessed through built-in software.

2. It doesn't actually replace a USB drive. Most people I know e-mail files to themselves or host them somewhere online to be able to perform presentations, but they still carry a USB drive in case there are connectivity problems. This does not solve the connectivity issue.

3. It does not seem very "viral" or income-generating. I know this is premature at this point, but without charging users for the service, is it reasonable to expect to make money off of this?

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#225
My greatest aspiration in life (yes, hyperbole) is to retire and get rid of my smartphone, and I can imagine it’s just going to be harder and harder as time goes on. I went into a restaurant recently and asked for a menu and they looked at me like I was from another planet.

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#226

When visiting the UK last summer we tried to go to a train museum. There were three public parking lots around with different app based parking systems. We were unsuccessful in using any of them due to various issues relating to poor cell service, lack of UK phone number etc. In the end we had to leave without visiting the museum. It was farcical.

As a North London resident, the parking app situation is just as farcical for me. There are at least three different apps for parking around me: RingGo, PayByPhone and JustPark. I went to East London recently to visit the Velodrome, and discovered yet another one: Evology. It's always great fun, standing around in the car park trying to wrangle your cards whilst creating yet another account to pay for 30 minutes of p…

If people just stopped paying for parking en masse, things might change. I'm in the US, so maybe my attitude is different, but if I parked in a parking lot that didn't let me pay without installing some weirdo app, I would just park without paying and let them come after me if they can find me. If they send me a bill, I can refuse to pay. If they send it to collections, collections will probably not pursue over such a small amount. And if the debt collector does pursue, I can send them a dispute letter, forcing them to prove I have a debt obligation, which 99 times out of 100 will make them go away.

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#227

My doctor/'s office was just forced to switch to app-instead-of-website for patient interation. Ironically, the old and this new software came from same megacorp I work for (different department, same story). The old web interface was rather good and rather sensible-practical-sane. It was almost as if someone had asked a doctor what he actually needed for his patients, and then understood his answer and also managed…

At the doctor's office I'll just ask for paper if there is no real website. Apps freaking suck. I probably won't be able to do this forever though. Example of enshitification #456249

I often can no longer ask for a menu at restaurants that expect me to scan a QR code. Well…I can ask, but they don’t have any to provide.

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#228

One thing this article doesn’t mention is how this all falls apart when you spend time in more than one country. My UK bank (Barclays) won’t let me install their app on my US iPhone (i.e. my phone that uses a US based iCloud account). Tesco won’t let me use their loyalty app. I can’t install an app that’ll let me order Starbucks or McDonalds in the UK (I only have access to the US versions of these apps). I can’t wat…

Yep, as someone who also travels between countries regularly, it's complete nonsense. "This app isn't available in your region" - what do you mean, I am literally in your region.

The sad part is sometimes just switching languages/locales on your phone (i.e. changing the language from US English to British English) fixes this as it's all the code checks.

Re: 'The tyranny of apps': those without smartphones are unfairly penalised

#229

Earlier quoted context omitted.

I have a smartphone. However I choose to use a mobile OS that is neither Android nor iOS, why should I get penalized that banks don't invest in applications for my OS too?

It’s business. Should a steakhouse be required to have vegan offerings? If that’s not what their customers want, then why would they invest hundreds of thousands on building and maintaining an app that maybe five people would use?

They do not have to build an app. They could build a mobile website that is accessible from almost any computing platform.

For something so core and critical to society (banking), I don’t think it’s reasonable to leave it up to the private sector and say “well, if some people get left behind—ho hum, thems the breaks”

If we’re talking about a florist, then sure. The market wants what it wants and if you’re not in the majority it kinda sucks. Not great, but probably not a place for government intervention. Banking, though? There should be accessibility guidelines and standards, absolutely.

Post reply on HN