So the "engineering teams" couldn't tail /var/log/FPRSA-R.log and see the cause of the halt? I've had servers and software that I had never, ever used before stop working, and it took a lot less than four hours to figure out what went wrong. I've even dealt with situations where bad data caused a primary and secondary to both stop working, and I've had to learn how to back out that data and restart things. Sure, hind…
^1: they closed the West Drayton centre about twenty years ago; I don't imagine they moved their old IBM 9020D too, if they still had it by then. My comment is nonetheless only slightly exaggerated ;)