Earlier quoted context omitted.
> Disputing the charges is always a nuclear option. They may never do business with you after that. This is something that I think needs to be regulated. I'm not saying that this should be the case for a company the size of Twilio, but I definitely think that a company the size of Apple/Google/Samsung should not be able to ruin your life because you had temerity to stand up to them and dispute a charge.
It’s a shame that regulation has failed to keep up with tech. It’s not exactly the first time we’ve had a gold rush or a lawless wild-west situation. The west still prospered when consumer rights were given priority over business.
The irony is that this whole mess is caused by "sender pays" EU style regulations. Be careful what you wish for.