Earlier quoted context omitted.
> If that is the case, then everything is emotional. For all practical purposes the state of the world is encoded into the universe. Relaying that state does not require emotion to carry into the message. If I exclaim 1+1=2, what emotion can you extract from that? The motivation for suggesting that 1+1=2 requires emotion to be present internally, but those emotions do not leak into the information presented. > Do you…
We are talking about support, not complaint. Those are very different letters. Are you suggesting I should sent a complaint about the support to TMobile to get it in line with my expectations? That I can do. I will need to sleep on that. Something feels off about the argument, but I can't put a finger on it. If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a…
As before, "should" cannot be answered in good faith, but a request for support ("Can you help me with my problem?") is very different to a complaint ("You have not resolved my problem."). People are going to do what they are going to do, but traditionally people will request support first and file a complaint only after that request failed to achieve resolution. Have you first requested support for the problem you have with support?
> If it is all just 'pipes' and phones and Twitter is in the same category, then the difference is that it is a different company.
And different companies go to where their particular customers live. If customers live on social media, social media is where the company will place their effort. That doesn't mean there won't be any effort to try and help others in other places, but there is only so much time in the day.