Why wouldn't Facebook just offer paid subscriptions with premium support and extra goodies to everyone interested?
FB users buying Oculus VR headsets to get customer service prioritization
221–230 of 359 posts
Re: FB users buying Oculus VR headsets to get customer service prioritization
#222Earlier quoted context omitted.
The OG Rift is still pretty great -- unlike the newer products, it doesn't require a Facebook account, and you can use it with SteamVR if you want and not really even bother with the Oculus software.
For now, that is: I was warned that it will be forced on me at a later date during setup. My next headset will probably be an index as a result. I had gotten the original oculus because I was afraid of missing out on oculus exclusives, but I would only really miss super hot. (I also don’t understand how they shipped the new oculus without the eye spacing adjuster; my partner and I have different settings for it and g…
Super Hot VR is also on Steam, FWIW.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#223Earlier quoted context omitted.
You ain’t kidding. Getting interviewed by an Oculus computer graphics software person who had never touched SSH in his life was quite an experience coming in as a potential production engineer circa 2015. And, on top of it, he was quite rude about it and held me responsible for not understanding anything I was saying even though he was basically interviewing a lumberjack or a fireman from his perspective, anything bu…
> computer graphics software person who had never touched SSH in his life I'm not near this kind of graphics but would you ever need SSH for that job? It seems unrelated.
GP said he was interviewing for Production Engineer which is the SRE/DevOps role in Facebook lingo. So, the issue there was having a CG software person interviewing someone for a completely different role.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#224Re: FB users buying Oculus VR headsets to get customer service prioritization
#225Earlier quoted context omitted.
Please stop using a very common name as a derogative! It's insulting to the women who have that name. Also, as you noticed, there is no male version of it. It's a decidedly sexist meme that shouldn't be promoted.
Kevin over here giving sass.
Good for you. Someone dear to me finds it extremely hurtful, which is why I commented.
Also, I think the Kevin meme originally came from a comedy. The connotations aren't quite as nasty and serious as the Karen ones.
But there are definitely other very negative name memes. I don't like any of it, but I fully accept that people can feel differently about it.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#226Earlier quoted context omitted.
I pay for a cold calling service that lets me look up emails and phone numbers for many professionals of import. These days customer service gets two shots to get it right before I start calling the personal cell phone numbers of the C-suite, board of directors and everyone with the word director in their title. I'm absolutely over shitty customer service and it's not fair to subject customer service representatives…
I’ve run support teams, even ones that are well taken care of, and there is no situation where your approach doesn’t hurt the support team and teach the executive nothing. I’m happy to go into more detail, and/or offer advice on better approaches if you sincerely want it.
Not the person you're replying to, but I'd be interested in suggestions - I've in the past had some horrendous support experiences.
Also my feeling on reading the grandparent comment is that they don't care about improving the support structure of the company, but rather find that bothering a C-level is the fastest way to get somebody important to send a "just get this sorted so this person stops bothering me" e-mail & have their support issue resolved - which I have to say I'm sympathetic to... whatever works for a customer to get their issue resolved, they have no interest in helping or hurting the support team.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#227Earlier quoted context omitted.
Yeah there's some very obvious astroturfing going on in this thread.
Am an Oculus owner. Am a real user (check my profile). Am not affiliated with Facebook. I love my Oculus device (life changing indeed as someone else put it in the thread above) and detest Facebook. Is it that hard to believe other people might be in a similar situation?
Same situation here, was actually talking about it on reddit yesterday too:
> I care but I have a quest because there's no alternative, if there is one day I'll jump ship without looking back.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#228Earlier quoted context omitted.
Can confirm. We were a corporate account spending large 6 digit sums every month on Facebook Business Manager and Facebook randomly stopped campaigns due to intransparent and inaccessible credit line configurations, hurting not just our bottom line but theirs as well, with nobody to turn to in general FBM support. After lots of escalation through some personal contacts we fortunately had, they switched to a system wh…
Sounds like Google and Facebook does not care about their users anymore.
Honestly, I don't think they've cared about users for a long-long time. And I think their lack of user support will be their downfall. It may take a while but someone will figure out a way to get tractions on their markets and when they do, Google and Facebook are screwed.
Amazon, on the other hand have amazing customer support so much so that even if you think the company is terrible on a moral level you probably still suggest it to friends.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#229Ironically enough I made a new Facebook account for my Quest2 because I was worried that should they ban my actual Facebook account, I would lose all my purchases... I don't care if it's against the TOS, I'm more likely to lose my main account at this point anyway.
Re: FB users buying Oculus VR headsets to get customer service prioritization
#230Earlier quoted context omitted.
Apparently Virgin Mobile doesn't verify email addresses nor does it let you reset your password by email. I assume they send you a text or something. So I've been getting billing notifications and other garbage for someone else's account for years.
My email address is temporal at gmail.com. "Temporal" was my teenage gamer tag. It also turns out to mean "temporary" in Spanish. Ever since the Spanish-speaking world started using gmail, people have been signing up for stuff with my e-mail address every single day. Any new service I want to register an account with, I first have to hijack the existing account holding my address and delete it or change the email add…
It can be an attack vector, to scan for placeholder addresses and register them and start receiving email with valuable information. For example something like navy-recruiting@donotreply.com.