Earlier quoted context omitted.
Yes that was Griddy that emailed their client base. Whether or not they did it and gave their customers sufficient time to do the switch is another matter (i.e. close of business day timing, normal delays involved in new account enrollment, and so on). EDIT: To be clear I'm not throwing Griddy under the bus for sending email late or without more time. I think they were doing what they could for their customers upon s…
I heard on the news here in Texas that reporters indicated it takes a few days to switch, so while Griddy sent the email, their customers were not able to really act on the advice amidst the crisis. That said, I think it was bad advice from Griddy for a second reason. I think they should have told their customers to just go to their house fuse box and shut off their power to avoid the inevitable huge bill. I'm not su…
Also, several people froze to death. It's a massive liability to tell people to shut their power off when it's below freezing; you could face civil liabilities. And you can't disconnect someone during freezing temperatures. I don't know whether a provider telling you to disconnect yourself would go over super well.