TransferWise changes name to Wise

Post by throwaway34543 » Mon, Feb 22, 2021, 11:16 PM UTC

aurbano wrote: post #175

simonebrunozzi wrote: post #107

"Horror" stories abound in this thread (of course, all is relative; first world problems; etc). My view is mostly that customer service is broken. Everywhere. A few days ago I wrote and published a "corporate memo" where I make the case that a company such as Stripe could tackle this problem and solve it [0]. I really hope that someone will eventually find a way to provide proper customer service, without resorting t…

I'm not sure if you're directing this comment at TransferWise or at companies in general, but I'll reply from TransferWise's point of view - Disclaimer, I'm an engineer at TransferWise, but this is my own opinion. TransferWise takes customer support extremely seriously with an in-house team of support reps who are trained in all of our features. On top of that each team may have one or more CS "champions" who are the…

Post by jen20 » Tue, Feb 23, 2021, 12:27 AM UTC

dkjaudyeqooe wrote: post #35

jen20 wrote: post #7

Earlier quoted context omitted.

One in the US is that you cannot use a borderless account for ACH transactions initiated by the counterparty (despite it presenting the details that make it look like you can).

If you're saying that people can't transfer money into your account via ACH, then that's not true. Being paid by a client is a specific use they describe.

Post by calmworm » Tue, Feb 23, 2021, 3:18 AM UTC

scrollaway wrote: post #147

colincooke wrote: post #12

I love transferwise, depend on it often. I don't get the rebrand, their old name was descriptive, easy to google, and from all perspectives really good. The rebrand won't change me using it, but I really can't see the positive in this.

Prediction: zero negative will come out of the name change or redesign, and three years from now they'll be bigger than ever. I'm long on them and they haven't even IPO'd yet. Can't wait for them, and Stripe. Seriously, have you ever seen a rebrand negatively affect a product? Rebrands have to be thought about retrospectively: you need to think whether it would make sense to go from the new to the old. Number26 for e…

Post by mmerlin » Tue, Feb 23, 2021, 5:41 AM UTC

andreareina wrote: post #52

I wish they had the capability to issue virtual card numbers. I don't even need temporary ones, just want the capability to segregate my spending into separate accounts.

Post by [deleted] » Tue, Feb 23, 2021, 11:13 AM UTC