Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

YouTube accidentally permanently terminated my account

medium.com

Post reply on HN
Print view View original

221–230 of 280 posts

Re: YouTube accidentally permanently terminated my account

#221

Post by TheAceOfHearts »

chx wrote: post #139
celticninja wrote: post #136

Earlier quoted context omitted.

plenty, on HN there is a chance you will know someone at Google or Twitter or can raise attention of someone who works there. if you have a legitimate case it seems people will try to help some out. but that is not the way to handle it en masse. the big companies have decided that customer service is not for users (we aren't customers). once they start doing call centres it will just become a cost for ever more.

> once they start doing call centres it will just become a cost for ever more. then charge for it? Even support that only deals with account terminations would be worth $5, $10 a month to quite a few of us, I would think. You have a busy YouTube channel, ten bucks a month is not that much to ensure it doesn't go up flames accidentally.

I'm paying $12/mo for YouTube Premium because I consider it an exceptionally valuable service, but they only offer automated support. Google can afford to give high quality customer support, as we've seen with Project Fi, they just don't care about their users.

Re: YouTube accidentally permanently terminated my account

#222

Post by trasz »

input_sh wrote: post #192
superasn wrote: post #79

I have all my photos including many precious pics like my daughter's first birthday, etc backed up only with Google photos (as GPhotos often cleans up my phones it removes the original too). Post like these are a true wake up call. I definitely need to setup something like syncthing to backup at least one more to good old usb 1tb drive. I guess you should too if you're in the same boat.

Don't rely on a single drive. If your data is important for you, invest in a two-bay NAS and put two hard drives in a RAID1. Hard drives can and do break.

Or better yet, don’t use RAID and do backups instead. Software - including file systems - breaks too.

Re: YouTube accidentally permanently terminated my account

#223

Post by skissane »

codegladiator wrote: post #203
ekianjo wrote: post #194

Earlier quoted context omitted.

No apologies?

Please lets not start this. Apologies means nothing, especially coming from companies.

What I’d really want is not an apology but a post mortem: “here’s what caused this to happen and here’s what we are doing so it doesn’t happen again”

Re: YouTube accidentally permanently terminated my account

#224

Post by MaxBarraclough »

chii wrote: post #169
dannyw wrote: post #145

Earlier quoted context omitted.

70/30 sharing on the ad platform side is common. Take away that, and you have YouTube taking another 21% for hosting, engagement, and tooling. It’s actually really cheap if you’re thinking about it.

vimeo has a $55/month cost for 5T of videos. Most youtube channels that are businesses make way more than $55 per month, and youtube keeps way more than $55 of their ad revenue. I dont think the major reason creators choose youtube because it's "cheap" - it aint. It's the only game in town where there's sufficient advertiser demand to pay out money. And youtube knows this, and thus, can charge the 45% split. The "fre…

Advertiser demand may be part of it, but there's also discoverability.

Turning up around YouTube must be extremely valuable. If your content is only on Vimeo, your odds of being chosen by the mighty YouTube algorithm are 0%.

> microsoft or amazon isn't getting in the game

You're right really, and it's not really the same thing, but they do both offer free file-storage services capable of streaming video to the browser.

Re: YouTube accidentally permanently terminated my account

#225

Post by fsflover »

maceurt wrote: post #30
Others wrote: post #21

I love Google's products, and I put up with the fact that they harvest my data. But to have such terrible support for their services is absolutely ludicrous. I've seen too many stories of people losing their content, email addresses, services they rely on, or livelihoods. All because Google is too cheap to provide a reasonable way for customers to talk to a person about their problem. I understand this is expensive a…

It would be cool if anybody else could make a real competitor to youtube then Google would have to actually cater more to content creators. However, sadly I think youtube is just too far ahead and google has way to many resources and time spent in the space for any competitor to even be able to make a dent into youtube's market.

https://en.wikipedia.org/wiki/PeerTube

Re: YouTube accidentally permanently terminated my account

#226

Post by KozmoNau7 »

_nalply wrote: post #154
ShakataGaNai wrote: post #97

Earlier quoted context omitted.

That's why you always put down your birthday as January 1, 1901 (or whatever earliest date they allow).

Then you've violated the terms of service and when they find out they have an excuse to kick you.

Put in 01/01/1970 instead.

It's well safe for any age checks and limits, and it could just be there because of a *nix timestamp glitch.

Re: YouTube accidentally permanently terminated my account

#227

Post by philh »

apostacy wrote: post #179
eitland wrote: post #175

Earlier quoted context omitted.

> The big techs cannot differentiate between legitimate de-platforming I can try to give some guidelines, I'd love to see improvements (and also like to know if anyone points out I'm wrong :-) Legitimate de-platforming is a) when an individual or organization is removed from the platform based on a request from law enforcement followed by a review by the platforms staff to verify that the request is genuine and that…

> b) when an individual or organization is removed from the platform based on an written policy, known by the users of the platform in advance and verified by a second team. Upon request an explanation of why the account was deplatformed should be made available. That alone would be great. They should have to justify exactly why they removed someone. And by making it explicit, they open a pathway for legal action. Bu…

> It is time for us to nationalize Facebook.

Note that even accepting your previous paragraphs, this doesn't follow. Most public utilities are already not nationalized afaik; I'm not american, but none of my electricity, gas, water, phone or internet are provided by government-owned or -operated companies, and I'd be surprised if it was much different over there. They're regulated, but not nationalized.

Re: YouTube accidentally permanently terminated my account

#228

Post by IshKebab »

Others wrote: post #21

I love Google's products, and I put up with the fact that they harvest my data. But to have such terrible support for their services is absolutely ludicrous. I've seen too many stories of people losing their content, email addresses, services they rely on, or livelihoods. All because Google is too cheap to provide a reasonable way for customers to talk to a person about their problem. I understand this is expensive a…

Yeah they can get away with it because for 99.9% of people their services work fine and they don't need support. But it is pretty annoying when gmail starts randomly losing emails and all you can do is join a thread on their support forum with 100 other people saying "yeah this happens to me too, it's definitely a bug in their software and it's easily reproducible." with no response from Google.

https://support.google.com/mail/thread/6187016

Re: YouTube accidentally permanently terminated my account

#229

Post by Kliment »

lonelappde wrote: post #102
kmfrk wrote: post #20

Earlier quoted context omitted.

One of the sad hacks for businesses nowadays is finding a way to throw them money to achieve some grounds for complaining on account of being a customer. With YouTube, you probably want to pay some money for ads so they'll look at you differently. I remember working with a client for a YouTube channel they had bought ad placements for, and it blew my mind that I could actually call a human at YouTube who would also p…

How is paying for someone to do work for you a "sad hack"?

It's a sad hack because you can't actually pay them for the thing you want to pay them for, so instead you have to pay for an unrelated product you don't necessarily need or want just to be able to reach a human.

Re: YouTube accidentally permanently terminated my account

#230

Post by meshenna »

hpcjoe wrote: post #116

I keep hearing stories about similar issues. Suddenly someone is terminated from a Google service for unknown reasons, without any possibility of reversing such decisions. This appears to be true of Twitter and others as well. From my vantage point, it appears to be quite arbitrary. And quite concerning in a number of cases, given the centralization of email, docs, etc. I do make backups of google content every so of…

Happened to me a few years ago. Google account got terminated with no explanation. I used it for personal e-mail, watching videos on Youtube and to store personal files on Google Drive. I never posted anything anywhere public, including commenting on Youtube. Since then I've been self-hosting everything I can.
Post reply on HN