Earlier quoted context omitted.
> I like this guy. He has great insight I'm sure customer service people and healthcare professionals love people coming on premises and throwing their weight around with exaggerations and half-truths. The people I know would put you on the bottom of the list.
You're lacking context. It says that when you don't know where to send correspondence at big banks you could try and address investor relations because they are usually bored and will gladly forward your complaint to the right department. This is where the investor part comes in. And only there. Other suggestions are that you could address the legal department because they are diligent by law. Or the CEO, because if…
Are we reading the same thread? The cases talked about are mundane customer service interactions.
My significant other works in consumer facing healthcare. Every day customers come in proclaiming they "know the owner" or "are a lawyer" or "will take their business elsewhere", expecting to be prioritized. This isn't some clever life-hack; the people who do it are, in my opinion, jerks.